I was talking to a colleague who works for one of the big Silicon Valley companies. They have a big presence at CES. For CES, they booked a good number of rooms at the Westgate and for some conference facilities. Not surprisingly, the spent a lot of cash at the hotel. While the Westgate is not an ideal property, it is close to the convention center. The problem was with the timeshare people. I guess the timeshare people at the Westgate were so aggressive and over-the-top (grabbing arms, invading personal space, following people for long distances) that it really started to rub people the wrong way. It did not create a good business environment. The moment you got off the elevator, one had to run a gauntlet. I guess leadership told the events team to take care of the problem but they had limited success. I guess the head of sales told Westgate that they would never stay their again and that he would share what happened with his counterparts at other companies. Having negotiated contracts for these big events, I'm sure that they spend well over $15,000,000 for various conferences and conventions in Vegas over the course if the year. I have not been to Westgate. I went their once back in the Hilton days when they had the Star Trek experience. Although I'm not a fan of Trip Advisor, I did a quick look and this is the number one complaint.