READ BELOW, THIS IS A HOST? (I covered names and dates to not directly implicate anyone) ================================ On Apr 27, 2012, at 6:07 PM, Mr XXXXXXX wrote: Hello - My name is Mr XXXXX and I am delighted to introduce myself to you as your Florida contact for MGM Resorts International. I am fully committed to building a strong, one-on-relationship with you to provide the personalized, customer focused attention guest of your caliber deserve. Please consider me your local contact for planning your next visit to any MGM Resort. In Las Vegas enjoy the MLIFE at Aria, Bellagio, MGM Grand, Mandalay Bay, Monte Carlo, The Mirage, New York - New York, Luxor, Excalibur and Circus Circus. Closer to home The Beau Rivage in Biloxi, MS or Gold Strike in Tunica, MS are only a 1:30 hour flight from home. We offer the following charter flights to The Beau Rivage: From Orlando/Sanford: BUNCH OF DATES From Melbourne: BUNCH OF DATES. From West Palm Beach: BUNCH OF DATES From Fort Lauderdale: BUNCH OF DATES From Fort Myers: BUNCH OF DATES From Sarasota: BUNCH OF DATES. From Clearwater: BUNCH OF DATES Please call or email me anytime to plan your next visit to any MGM Resort. Mr XXXXXXX MGM Resorts International Southeast Regional Marketing Toll Free: 855-MGM-XXXX 855-XXX-XXXX Local: 305-XXX-XXXX Cell: 305-XXX-XXXX [email protected] ======================== From: David XXXXXXX [mailto:[email protected]] Sent: Friday, April 27, 2012 03:10 PM To: XXXXXX, Mr Subject: Re: MGM RESORTS FLORIDA CONTACT Leaving for Las Vegas next Thursday, May 3 - 7 I will keep your info on file Sincerely, ENGICEDAVE (HAD MY REAL NAME HERE) ================================== On Apr 27, 2012, at 6:11 PM, XXXXXXX, Mr wrote: Good Luck out there !!! Mr XXXXXXX MGM Resorts International Southeast Regional Marketing Toll Free: 855-MGM-XXXX 855-XXX-XXXX Local: 305-XXX-XXXX Cell: 305-XXX-XXXX [email protected] ========================== From: David XXXXX <[email protected]> Subject: Re: MGM RESORTS FLORIDA CONTACT Date: April 28, 2012 4:05:47 PM EDT To: "XXXXXXX, Mr" <[email protected]> I'm sorry, I have been thinking about your response, and I have to ask, what kind of a response is that? You did not ask me where I was staying in Las Vegas, you did not offer me anything to come to one of your resorts in Las Vegas, you offered me nothing to put me on one of your properties. No room, no FP, no RFB, not even an offer to make me a dinner reservation or comp me a dinner or even a buffet! I am floored that your response to my telling you that I am going to Las Vegas in five days was as simple as "Good luck out there" That is not the response or level of service I expect from a host. All of my hosts want my play and bend over backwards to get it. I apologize if I sound gruff, but I am just surprised by your lack of game in trying to put me on one of your properties to get my play. Sincerely, ENGICEDAVE (MY REAL NAME WAS HERE) ======= END ============== Now seriously, was I wrong? Was I rough on the guy? Seems to me, if you're cold emailing players and I tell you I am going to LV in 5 days, your mind should be thinking "FISH ON!" and start trying to find out where I am staying and what you can do to get me on your properties, right?...not just "Good luck out there"....that's like fishing, and once a fish gets on your hook, you just cut the line I'm not a "high roller," I know this, but I am a solid mid-level player... CET Diamond, Seminole Hard Rock Elite (100,000 pts in 90 days), MLife Gold, almost Platinum...be plat by this trip, might make NOIR with one more trip. My mailman must think I am a complete degenerate gambler...casino mail daily. I was just so surprised by the lackadaisical response. Being a business owner and sales person, my immediate reaction would have been, "How can I get this guy on our properties and get some of his bankroll?" I will say he did call me while typing this and we talked, nice guy, just didn't want to seem pushy, and I told him that no one wants a pushy host, but everyone wants to feel special, had you offered me dinner at one of your restaurants, maybe some FP, I would have felt special and like you wanted my play. He agreed and said he learned something.