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Venetian/Palazzo revamping Grazie, perhaps?

Discussion in 'Comps' started by thecarve, Sep 26, 2013.

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  1. thecarve

    thecarve Misanthrope

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    I just filled out a very lengthy and involved survey from Ipsos Research on behalf of Venetian/Palazzo. It was all about the rewards program – What’s good? What’s bad? What would I change? Etc. They also asked which LV player's clubs I belonged to and asked me to rank them in order of how I liked them.

    There were dozens of things that they must be considering and it asked for an opinion on each one. What are the “must haves”…what are the “would be nice”…what are the “couldn’t care less”…etc. Most were either things that other rewards programs already offer or a small tweak of things that other clubs offer.

    But there were a few ideas that I found fairly novel, such as:

    • Lounges in major US airports with access for members

    • The ability to donate unused points to charity (I can just see an entire village in Africa outfitted in V/P branded merchandise)

    • The ability to go online prior to your arrival and see the inventory of available rooms and choose which you wanted

    • “Milestone Rewards” (or something to that effect) – benefits – that wouldn’t have expiration dates - you earn by accumulating a certain amount of points over a “lifetime”

    As I said, this was a fairly involved survey that actually took a good 15 minutes to do. I wasn’t going to bother. But I figured it’s kinda like voting – if I don’t make my opinion known, I can’t really complain, can I?

    Anyway, I’m not really going anywhere with this…just thought it was interesting.
     
  2. Letter_E

    Letter_E Low-Roller

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    I got that email today as well, but I couldn't do the survey at work. The only thing I wish they would do is add a Gold/Platinum lounge on the Palazzo side. I've been Gold at V/P for a few years now, and while I'll probably never spend the money to make Platinum, their Gold level suits me fine. I think their "middle tier" is one of the better values in Vegas. MLife keeps gutting theirs, the same with CET. And if you have to ask about tiers at the Wynn, you won't qualify anyway. I get better offers (mainly for mid-week rooms, but that's when I like to go, usually tied in with a slot tourney), and they have the free shuttle to and from the airport. And I'll take a lunch/dinner at Grand Lux over most buffets in town any day. Jesus I sound like a commercial.
     
  3. Chuck2009x

    Chuck2009x VIP Whale

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    Picking your own room would be awesome. I know at least one brand of one (non-Vegas) chain lets you do this, but I forget which one.
     
  4. sco5123

    sco5123 VIP Whale

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    That is fairly interesting.

    I guess it's the beginning of a MAJOR "sorry", or maybe a major "oops my bad" in the form of enhanced rewards.
     
  5. Chuck2009x

    Chuck2009x VIP Whale

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    I don't think it's any kind of "sorry". None of those things cost much, they're all things that other hotel chains do, V/P is just trying to suss out which of them their customers think have any value.

    Airport lounges - they'll partner with some airline. Won't cost them much.

    Donate points - costs less than nothing - if you donate points, you can't win anything with them. The hotel probably gets to claim them as a charitable contribution.

    Choose your own room - needs investment in new software, that's it.

    Milestone rewards - whatever.
     
  6. thecarve

    thecarve Misanthrope

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    My first thought was the same as sco's. But as I read through the survey I realized they were just trying to bring their rewards program into the 21st century. As I mentioned, most of their "proposals" were things Milf, TR etc already have. There was the now-requisite social network type rewards, line skipping privileges, using points to pay for stuff more easily, check-in kiosks, various tier-related discounts, etc.

    There was even a rip-off of that odd "Milf Moments" thing (or whatever they call it). One of them was learning Italian or something. 'Cause that's what I want to do when I go to Vegas - learn! :rolleyes2:
     
  7. sco5123

    sco5123 VIP Whale

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    I hear you but sometimes it's the thought that counts.
     
  8. UKFanatic

    UKFanatic The Arbiter of Taste Caviar Kid

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    Perhaps. But I think the only thought here is "come to our casino and empty all your pockets". I think that is the thought of every players club
     
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