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V/P Casino Relationship Manager?

Discussion in 'Comps' started by BCMike, Feb 3, 2016.

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  1. BCMike

    BCMike VIP Whale

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    Is this just like a Sales Executive at Caesars? I had one call me today somewhat out of the blue. I still get offers from them but I've never had anyone call me before and I haven't stayed there in over a year probably.
     
  2. FuzzyDiceCraps

    FuzzyDiceCraps High-Roller

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    I'm not sure what a sales exec. is with Caesar's, so I can't compare the two, but at V/P the Casino Relationship Manager (CRM) is the entry level casino host. I've been told (don't remember where) that the daily theo required to qualify is $300.

    A CRM is basically going to give you the same offers you get from marketing, but may be able to offer some additional comps such as additional comped nights, tournament entries, etc.

    My understanding of a CRM's duties, based on a job description I once saw on the Sands website, is that it includes a lot of "cold calling" recent and lapsed casino guests to try and build a book of clients. My guess is this particular CRM was pulling old guest entries, your past trips indicated you might be a viable candidate, and so s/he reached out to you directly.

    Over the years we have worked with hosts at various levels, and I have to say my interactions with the CRM were my favorite. I prefer being a bit more anonymous in Vegas, so I don't enjoy the Slot Marketing Execs who come out and shake your hand and make small talk and the like. I want a host that sets me up with an offer, then lets me enjoy my stay and only interacts with me if I need to reach out to him/her. It may sound selfish, but just my preference. If you're interested in returning to V/P it might be worth a look.
     
    Last edited: Feb 4, 2016
  3. BCMike

    BCMike VIP Whale

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    Ah, thanks for the reply and great info.
     
  4. BreakEven

    BreakEven Low-Roller

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    This would appear to be accurate. Just today, I got a random email out of the blue from a CRM (who'd emailed me in the past, but I didn't think I rated a host @ VP). I played a very tiny bit @ V/P in December, but haven't stayed there in years.
     
    Only 2nd trip for year :(
  5. RockyBalboa

    RockyBalboa VIP Whale

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    Yeah Fuzzy is spot on.

    I don't have a traditional host at V/P...I have one of these and she is great. I too prefer to be relatively anonymous and not have to gamble up to a host's expectations. I play enough to get what works for me in Vegas...free rooms, a bit of promo chips and a FB credit.

    She will tweak my marketing offers a bit (usually bumping up FB credit) and it works for me because I am getting those offers regardless of whether or not I meet the previous gambling numbers. Of course that could reduce my offers but then that is on me. I am sure as my bankroll grows I will eventually move up to a normal host but for now this works great.

    She has even comped the back end for me. Last trip I e-mailed her for my numbers not expecting anything...I was just curious. I then noticed what I had charged to my room and the one night I had to pay for was wiped out and credited back to my CC.
     
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