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Upfront comp not honored

Discussion in 'Comps' started by MidnightBJ, May 29, 2013.

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  1. MidnightBJ

    MidnightBJ Low-Roller

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    I just returned from a trip to the Bellagio over the weekend. After being contacted by a host via mail after my last trip, I decided to contact the host and see what could be done for this trip. I had a marketing offer that was satisfactory to me, but it excluded Memorial Day weekend, so I checked to see what this host could do to make the offer work. I received a response that it would be no problem and was offered 3 nights in a Lakeview room, 350 RFB per day, limo transport and 2 show tickets to any mgm show all UP FRONT (which was clearly noted in the email to me). It finished with a "just let me know!" Nothing else was in the email. This was more than my marketing offer, so I booked a flight and took the offer.

    Now for some background of my prior trip. I lost 12.5K over 3 nights on a free standard room marketing offer (nothing else) at the Bellagio, with an average bet of $350 for only 6.5 hours because I got clobbered rather quickly :cry:. I thought the offer was good based on that play and assumed that my losses were being applied towards this trip, since I didn't redeem any comps outside of the free room on the prior trip.

    Fast forward to this past weekend. First day spend about $240 on F&B and pickup tickets for show, which mysteriously is booked as an express comp redeem. Not wanting to fight this at this last minute before show, I use my express comps and get the tickets. I plan on straightening out with host later. Play a little bit of BJ late night and win $500 after 2.5 hours with $500 average bet.

    Second day, spend $165 F&B and gamble for about 2 hours and win $5000 more. Avg bet somewhere around $600.

    Third day, only $50 in F&B after lunch. Play a little more BJ and win another $7500, so I am up 13K for trip so far. I decide to check my folio for charges to see how things are going before checkout the next morning. Notice a dinner charge of $156 from the first night and a room service charge of $30 for breakfast still on my account. I send an email to my host just checking why charges are still on my account. He responds while I am at PRIME steakhouse, with $250 in food ordered, saying he can't comp anymore F&B, but will clear those 2 charges. He explains that I have 6 hours at $550 avg bet and not enough theoretical to justify anymore comps. He says I will have to play more to cover them. I am ticked at this point as my last night is always the all-nighter before I catch an early flight out. I respond to his original email with the offer and ask why this upfront comp isn't being honored and why my express comps are being gobbled up without me knowing. He explains that offers are retractable if the play doesn't meet expectations of 3-4 hours per day. I am still pissed and explain that I expect honesty and integrity, which was not being displayed in my opinion.

    Final night, I play for 6 more hours and give back 6K for a net trip profit of 7K. The front desk associate wipes my Prime dinner charge at checkout, leaving me with no balance upon checkout. Total stats from trip were 12 hours at $500/hand avg, verified by host in follow-up email. He explains how I was grossly overcomped and that is why he took my express comps to the tune of almost $600.

    Basically, I told the host I wasn't interested in his future services. Is this normal for Bellagio and should I be pissed? Or did I just have a bad host fishing for a loser and not getting one.

    Thanks.
     
  2. dankyone

    dankyone VIP Whale

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    It does not sound like your room was set up for RFB in the first place.

    It is ridiculous that the host insinuated that he would not honor the original offer when you checked with him mid trip, especially when you had substantial play on the books.

    If 12 hours of play at $500/hand does not justify a regular room and $350/day of food and bev--that sounds most outrageous of all. At that level of play even at Bellagio all food and beverage within reason should be picked up. Your express comps should not have been taken.

    I must say, though, nearly all of my stays at Bellagio end with the host telling me I have been overcomped and can do no more, no matter how big the play.
     
  3. Crazycrue

    Crazycrue Low-Roller

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    This doesn't surprise me things have changed with MLife. My hubby and I both lost all our express comps last trip at the mirage we never earned a thing based on what they took. So I have to question staying there now. Yes I really like Mlife but things have changed. I am sure some other company will want peoples business.
     
  4. littlepiggie

    littlepiggie VIP Whale

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    I don't feel bad about booking 1 night and taking their 300 in FP and 100 in food and using my 75 in express comps. I don't like them. I also don't like the fact my summer offers suck compared to my spring offer
     
  5. jdvegas

    jdvegas VIP Whale

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    I realize some people have issues with the way MGM/Mlife properties will use ECs without asking you, but I guess I have just become accustomed to it. In my mind, a comp is a comp.

    I think the mid-stay message from your host was a bit lame, but they ultimately took care of all charges, so I see no issue - you are square. But I can certainly see how the attitude from the host would turn you away from the property - no disagreement there. :peace:
     
  6. aperez1988

    aperez1988 Tourist

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    Ridiculous

    That's an insane story, hosts can be hella shady. I swear they give better comps to low rollers spending 2-3k a trip on slots. This is why it's nice to try other newer properties because they are dying to get clients. I heard Cosmo is comping their players very well and also tier match mlife status.
     
  7. Kickin

    Kickin Flea

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    Pretty dicked up especially since he told you that was all upfront and you put in good play that sounds like it may have been even higher than your norm.

    I hear what jdvegas is saying about a comp being a comp whether it comes from ECs or not. But then what's the point in telling you that you'll get 350/day in f&b when its going to come out of your ECs which you know you can use anyway.

    Sort of makes an offer kind of pointless. Especially when there's vagueness about what they expect you to play. It's like a store saying you'll get 30% off your order and in the fine print saying its subject to a minimum purchase but doesn't tell you what the minimum is. Just keep shopping and we'll let you know if you haven't reached it.
     
  8. jdvegas

    jdvegas VIP Whale

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    I concede that if they said $350/day, they owe it regardless of play. I will go further than my first reply; the host was an ass regarding mid trip message.

    However, on the "comp is a comp" thing, I still stand on that regarding final comps. It is often even in the fine print (http://www.vegasmessageboard.com/forums/showthread.php?p=799291#post799291)
     
  9. Polemarch28

    Polemarch28 Tourist

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    He put it in writing, that's the part that's bothering me. You have an e-mail from him that says: here's my offer. You decided his offer was better than your marketing offer, so you took it. If you had known he was going to retract it, you would have just booked the marketing offer.

    That being said, this is exactly the reason I stopped using hosts. I realized I wasn't getting anything better from a host than I was from marketing. With a host, I have to worry about my level of play. With a marketing offer, I don't care one bit.

    The bottom line for me is the way the host handled the situation. You didn't lowplay enough to justify him yanking your status mid-trip. In reality, I think he lied to you about what he could do for you. You were never set up as RFB in the first place. He overpromised and underdelivered, and your play didn't justify a mid-trip increase in what he initially set up for you in the system.

    I don't think you need to change properties - just hosts. Or better yet, just take the marketing offers and skip the hosts altogether.
     
  10. aperez1988

    aperez1988 Tourist

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    Yea hosts are really becoming a thing of the past with the way Vegas is turning out. It's all about clubs, restaurants, shows and over priced rooms. Gambling areas are getting smaller and smaller with the new hotels, look at cosmo for example.
     
  11. MidnightBJ

    MidnightBJ Low-Roller

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    This host reached out to me and then made an offer that was clear and direct. There was no fine print or disclaimer. I played significantly higher than my previous trip. However, this time I won. He said my theoretical was 3,000 and he comped 2,000, which was more than the 40% that their policy allows. I dont even trust his numbers, which to me are irrelevant, since he made the original offer upfront. Everything was very shady and that's why I am so upset. It showed a major lack of integrity on his part. He ultimately didn't reply to my last email after I told him I didn't plan to use him anymore.

    So, if I ever had the inkling to use another host, how do I get him unlinked from my play and find a new one. One of the dealers have me a couple of names and said they were good ones, but only first names.
     
  12. shifter

    shifter Degenerate Gambler

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    the truth is you were overcomped, but that's not your fault. the host offered all of that upfront, so reneging on it is very lame. taking your ECs is common practice, but only when you go over the upfront comp level. also, his numbers seem off according to me. the theo should have been closer to 3500-4k and based on your description of the F&B you used, where does 2k in comps come from? sounds like he severely rounded those numbers to make his case look stronger.

    honestly, after that message from the host the last day and being up 13k I wouldn't have given him a dime more play on that trip and if he didn't comp everything, I would have contacted his supervisor with a copy of the email he sent and gotten that taken care of. too bad you gave back 6k the last night.

    as far as picking up a new host, you just have to contact the new host and tell him you want to work with him now. if he sees the other host in the system, just tell the new host you don't want to work with the old host anymore and they will get all that figured out.
     
  13. nostresshere

    nostresshere Mr. Anti Debit Card

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    host was a jerk

    Sadly - that extra play to clear a few hundred in expenses cost your Thousand$$

    And - the host won that battle.
     
  14. undathesea

    undathesea Grandissimo

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    I'd say the situation sucks and this is why I don't use hosts, but who cares about the ECs? You got everything taken care of 100%.

    Why do you care if the ECs are gone? You can't use them outside of MGM and MGM is comping you everything you need.
     
  15. Kickin

    Kickin Flea

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    Its a weak excuse to blame corporate policy for reneging on an offer he structured for you based on your past play - which you EXCEEDED. It means he's either incompetent or more likely sleazy. Typical bait and switch. It happens at the retail level where at the last minute salesmen use their managers or company policy as an excuse, and at the corporate level where exec management uses their board as an excuse to try and change deal terms at the 11th hour. Its weak and totally sleazeball every time.

    If they start playing those games it basically makes any offer useless. I'm not sure if it makes a difference if you have a corporate offer that comes with an offer code booked into the system, even if a host does the booking...versus your situation of a personalized offer. Maybe the former is harder to renege on.
     
  16. BCeagle

    BCeagle Tourist

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    Its sad but comp issues can make or break a trip. We stayed on an RFB in MGM years ago for 3 nights, but one day there was a black out while we were at the pool and they wouldnt let us back up to our room to get anything including money from the safe, the blackout lasted all day and when we checked out, the host didnt want to comp us because we didnt gamble our usual amount on Saturday. He didnt care about the blackout and thought we should have made up for it somewhere else. We never stayed there again. (I dont like the cluttered casino anyway)
     
  17. MidnightBJ

    MidnightBJ Low-Roller

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    Should I contact a supervisor and include all of the email communication, or am I just wasting my time and looking to be blackballed? I feel I have a strong argument. I like the Bellagio property, but will probably stay at another MGM property for the next trip.
     
  18. shifter

    shifter Degenerate Gambler

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    No reason to contact anybody at this point since everything was picked up. You're not going to get anywhere trying to get any ECs back that he took. The only reason to contact someone would have been if you didn't play any the last night and he refused to pick up the f&b. Just look for a new host for next trip.
     
  19. nostresshere

    nostresshere Mr. Anti Debit Card

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    So, if someone would help (98% sure they would not)... but if they did, what do you think they would do for you?

    Nothing left to comp.
    Maybe get EC's back - but doubt it.
     
  20. aperez1988

    aperez1988 Tourist

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    Guess the point would be to let the manager know that his host is being shady and lying to people. I know if I was the manager and saw hardcore proof my host was being a dickhead and lied to loyal patrons I'd be pissed.

    I'd report him just based on principal and also to get back my EC's. It's ridiculous that those were used and that's your hard earned money they just used.

    Don't listen to these other sour gamblers... If it happened to them they would've made a few threads about it and cried about it for weeks.
     
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