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Update on NOLA resort fees... do not fully understand

Discussion in 'Non-Vegas Hotels & Casinos' started by bdautch, Oct 12, 2015.

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  1. bdautch

    bdautch High-Roller

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    I'm TR Platinum, and I can get comped down in New Orleans about 2-3 times per year. A friend got in touch three weeks ago about a weekend in November when a bunch of our old buddies from school were gonna gather down there, and asked if I could come. I logged into TR, and found that Harrah's was willing to give me a room for $79 a night at one of their partner properties, the Omni Riverfront. They quoted me $324ish total, including taxes and the $17 or so that Harrah's NOLA recently started charging.

    Fast forward to this past weekend. I had my eye on my TR offer codes from November, and I noticed that they applied to all of November as of this past Saturday morning. I tried to self-service by making my own reservation, but Harrah's and all of their partner properties were sold out. So I called 800-4-REWARD and asked the CET personnel if my offer codes could be applied to my reservation in November. She applied the codes, and spoke these exact words: "All three of your nights are now comped. Also, you don't have to pay resort fees because you are staying at a partner property, rather than at Harrah's New Orleans."

    So when I made the original reservation online three weeks ago, they were charging me the usual $51 or so in resort fees at the Omni (meaning about $17 per night). But when I called and had the offer code applied, the staffer specifically said I didn't have to pay any resort fees, even though the reservation was still at the Omni and in fact had the exact same confirmation number. I immediately asked her to re-send me a confirmation e-mail saying that my grand total was $0.00, which she did.

    Soooo...I guess when I get comped at a partner property through the TR website, and I get charged resort fees, I should call TR and ask for the resort fees to be taken off since I'm not staying at Harrah's, or something?
     
  2. nostresshere

    nostresshere Mr. Anti Debit Card

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    First off,and most important - offers, comps, rates changes weekly,daily and even hourly.

    And, sometimes even if the online rate is one thing, calling in might be better. It is an ever changing situation.

    And, as a few million posts here have indicated, using offer codes is usually not the best way to book. Logging in and just booking is usually better.
     
  3. bdautch

    bdautch High-Roller

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    Your sarcasm aside, I disagree with this because of several stays that went from not comped to comped when codes were applied, and other instances when the calendar didn't show comps until or unless codes were applied.
     
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