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Unused and Withheld Comps

Discussion in 'Comps' started by luvzmuzik, Oct 11, 2015.

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  1. luvzmuzik

    luvzmuzik Tourist

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    I've been wondering if there is a tangible incentive (bonuses, awards, etc.) for hosts to withhold comps. It seems easy for them to say, "no, I can't do that - I've given you the maximum (freeplay, show tickets, etc.)" I suppose if a player feels shorted, he or she can request review by a supervisor or take their business elsewhere. But my question is not how to handle the situation - it's whether or not there is a benefit to the host. Along those same lines, I know that if a player doesn't use all his or her comps they are basically forfeited but does the host get any sort of benefit from that scenario as well?
     
  2. UKFanatic

    UKFanatic The Arbiter of Taste Caviar Kid

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    I believe unused comps can impact a hosts' bonus
     
  3. Chuck2009x

    Chuck2009x VIP Whale

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    I don't know anything about how hosts get compensated, so these are just guesses and some common sense.

    Besides whatever base salary they get, let's say a host's remaining compensation is based on theo minus comps.

    While it would seem that this means that they have incentive to not give you all the comps you earned, it can break down three ways:
    1. Telling you you have additional comps available, telling you how much, and encouraging you to spend them.
    2. Not telling you you have additional comps available when you do (ie. you didn't ask, so they didn't tell)
    3. Lying to you and telling you you don't have comps when you actually do.

    #s 1 & 2 are probably acceptable in the casino world.

    #1 we have seen accounts on this board of it happening

    #2 I'm sure is common.

    #3 sooner or later that person is gonna get caught, more than once, and from there, it depends on what players do and how the host's boss looks at it.
     
  4. zoobrew

    zoobrew Tourist

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    Are we talking only about discretionary comps? For example at CET I don't see a host getting any benefit or loss from your non use or use of hard comps that are posted to your total rewards account.

    For most sales jobs (hosts) an employee is valued for how much revenue they can bring in for the least amount of selling and administration costs (discretionary comps). The hard comps I think of more as product cost which the sales person has no control over.
     
  5. JeJas

    JeJas VIP Whale

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    I have zero knowledge of comps from hosts.
    I would guess the host will simply put the withheld portion into his/her own pocket.
     
    Last edited: Oct 11, 2015
  6. newmans

    newmans VIP Whale

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    I think a host will give you the least amount of discretionary comps to keep you happy. At CET, generally a host "pays"for discretionary comps.
     
  7. shifter

    shifter Degenerate Gambler

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    comps per player in relation to theo

    as well as total comps for a host in relation to theo

    are used in evaluations for promotions and such.

    also, overcomping will result in a talking to by their boss, which nobody wants.

    as far as I am aware, bonuses are given based on hitting certain theo/actual loss numbers and not tied into comps.

    but, again, the casino is all about profit.

    lowering expenses e.g. comps is a way to generate more profit.

    as it is in any business, the guys that generate more profit are more valuable.

    you also have to keep in mind that there is no absolute max comps available for a certain play.

    each casino has their guidelines and each host has a level that they make it their policy to stick to.

    this is where it pays to have a good relationship with a good host where he is willing to extend himself for you.

    most casinos like to stick to 20-30% theo back in comps on average.

    the 40-45% "max value" that theoretically could be used is not used without a relationship built.

    your average host in the host office who doesn't know you is going to maybe give you 30% max and tell you no after that.

    he's not lying to you or going to get in trouble, he's just doing what they tell him for the most part and nothing more.
     
  8. natedog666

    natedog666 17 and 20 Expert

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    2 and 3 are probably the most common. Never heard of a host getting into trouble for withholding comps ; might get overruled but never in trouble.
     
  9. JeJas

    JeJas VIP Whale

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    very sad truth.
     
  10. luvzmuzik

    luvzmuzik Tourist

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    Thanks, guys. I appreciate the insights.
     
  11. nostresshere

    nostresshere Mr. Anti Debit Card

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    Huh?

    Since there is not actual money, but credits to the players online account, how would the host be able to do such a thing?


    Meanwhile, I surely do not know how all this works for sure, but common business logic would lead towards a benefit to a host for giving away LESS comps than MORE. After all, that is real money, even if at a discounted rate.
     
  12. nostresshere

    nostresshere Mr. Anti Debit Card

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    Huh?

    Since there is no actual money, but are instead credits to the players online account, how would the host be able to do such a thing?


    Meanwhile, I surely do not know how all this works for sure, but common business logic would lead towards a benefit to a host for giving away LESS comps than MORE. After all, every dollar in comps that go to the player is one less dollar into the casino bank account. Seams pretty simple.
     
  13. zoobrew

    zoobrew Tourist

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    Not necessarily true in absolute terms. You also have to factor in the revenue that the comps brought in. A host who uses less than their allotted comps, but also misses their revenue target will most likely be in more trouble than a host who uses their full allotment but also meets their revenue target.
    A great host/employee will try to do as I was instructed by HR during a salary freeze. Make your employees (clients) feel appreciated by non-monetary acts. Of course for some gamblers that will go over as well as it did with some of my employees.
     
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