1. Welcome to VegasMessageBoard
    It appears you are visiting our community as a guest.
    In order to view full-size images, participate in discussions, vote in polls, etc, you will need to Log in or Register.

Uber driver openly scorns my request not to long haul

Discussion in 'Getting There & Getting Around' started by bdautch, Jul 31, 2016.

  1. bdautch

    bdautch High-Roller

    Joined:
    Jul 13, 2013
    Messages:
    511
    Trips to Las Vegas:
    24
    In an uber right now. He said my Swenson to Flamingo route was terrible and he took the highway. I'm enraged.
     
  2. lithium78

    lithium78 High-Roller

    Joined:
    Sep 8, 2013
    Messages:
    899
    Location:
    New Jersey
    Trips to Las Vegas:
    4
    Contact Uber and dispute it. They track the route of each trip, so they will clearly see this guy took a longer route to rip you off and they will refund you.
     
    • Like Like x 1
    • Agree Agree x 1
  3. M0rtyC

    M0rtyC Low-Roller

    Joined:
    Sep 23, 2012
    Messages:
    567
    Location:
    North Shore Massachusetts
    Trips to Las Vegas:
    22
    Hit the 1 star on the review. And like PP said Contact uber. Customer service is very good and quick.
     
    Bonus early day Downtown
    Annual end of the rodeo trip
    • Like Like x 1
  4. Aces and Eights

    Aces and Eights VIP Whale

    Joined:
    Jul 24, 2014
    Messages:
    1,121
    Location:
    Southern California
    Trips to Las Vegas:
    100
    Isn't Uber already a preset price between two places regardless of which route is taken?
     
  5. Joe

    Joe VIP Whale

    Joined:
    Sep 11, 2009
    Messages:
    11,320
    Location:
    Wisconsin
    Trips to Las Vegas:
    175
    Yes, this. Never used it but that was my impression of the service.
     
    Christmas
  6. Hogman

    Hogman VIP Whale

    Joined:
    Nov 5, 2008
    Messages:
    1,109
    Location:
    Arkansas
    Trips to Las Vegas:
    70
    You never did say how much you were charged, how much was the fare?
     
    First Trip 2017
  7. Ckspores

    Ckspores Tourist

    Joined:
    Jul 25, 2015
    Messages:
    62
    Location:
    Chicago, IL
    Trips to Las Vegas:
    10
    Uber and Lyft are not set prices; you get an estimate of the fare. The actual price can vary based on surge pricing, traffic, additional stops, etc

    With that being said, uber customer service is both responsive and fast. Rate the driver one star, contact Uber, and there will likely be a refund within minutes.
     
    • Agree Agree x 1
  8. Aces and Eights

    Aces and Eights VIP Whale

    Joined:
    Jul 24, 2014
    Messages:
    1,121
    Location:
    Southern California
    Trips to Las Vegas:
    100
    How different was the estimate vs. the actual charge?
     
  9. jdk

    jdk Tourist

    Joined:
    Jul 14, 2016
    Messages:
    13
    Trips to Las Vegas:
    32
    And crickets from the OP bc they realized the Uber driver was doing the right thing and saving themselves time, and not costing you more money.
     
    • Like Like x 4
    • Dislike Dislike x 2
  10. Ckspores

    Ckspores Tourist

    Joined:
    Jul 25, 2015
    Messages:
    62
    Location:
    Chicago, IL
    Trips to Las Vegas:
    10
    Very rarely has it been higher. My personal experience is that is is almost always on the lower end of the estimate. The only time it hasn't been was a bad driver (once) and the other infrequent times it was traffic.

    Unless surge pricing is in effect it's almost universally cheaper than a cab.

    And, I've never had a dirty car and only had one rude driver. Comparing that to numerous bad cab experiences in Vegas and elsewhere, ride sharing will always be my preference.
     
  11. C0usineddie

    C0usineddie VIP Whale

    Joined:
    Jun 7, 2011
    Messages:
    2,514
    Location:
    San Diego
    Trips to Las Vegas:
    12
    I thought uber was the most perfect, cheap, reputable thing in the world.
     
    • Like Like x 1
  12. bdautch

    bdautch High-Roller

    Joined:
    Jul 13, 2013
    Messages:
    511
    Trips to Las Vegas:
    24
    $14.65. Partial refund nixed. Still pissed that he defied my instructions.
     
  13. bdautch

    bdautch High-Roller

    Joined:
    Jul 13, 2013
    Messages:
    511
    Trips to Las Vegas:
    24
    BTW, I'm about a five year Uber user. In all that time, yes I've complained about the occasional bad route and gotten a few bucks back. But I have never been overtly ignored like this, and I consider it a highly unethical move by the driver, regardless of whether it happens in an Uber or a cab.
     
  14. LBTRS

    LBTRS Tourist

    Joined:
    Mar 6, 2016
    Messages:
    66
    Don't know where you were going to or coming form, however, it doesn't sound like you were long hauled if the bill is only $14. My last Uber ride was $65 from Mirage to Main Street Station. :(
     
  15. Ckspores

    Ckspores Tourist

    Joined:
    Jul 25, 2015
    Messages:
    62
    Location:
    Chicago, IL
    Trips to Las Vegas:
    10
    Ouch, why was the ride so expensive? Estimate from Mirage to MSS is $9-$12.

    the driver straight up ignoring your request is bad; I've only experienced that with cabs.
     
  16. Aces and Eights

    Aces and Eights VIP Whale

    Joined:
    Jul 24, 2014
    Messages:
    1,121
    Location:
    Southern California
    Trips to Las Vegas:
    100
    $65 between Mirage and MSS is definitely a justifiable complaint to Uber. It's only six miles with a driving time not much more than 10 minutes.
     
  17. BlueBellThunder

    BlueBellThunder Low-Roller

    Joined:
    Jun 2, 2013
    Messages:
    173
    Location:
    New Jersey
    Trips to Las Vegas:
    14
    The $65 fare must have been due to surge pricing. And Uber isn't to blame or complain to. The user is told in advance of the surge and given an estimate. They can either accept it or look for an alternative like a taxi. And to the op, was the $14 far cheaper then what a taxi would have cost? I understand you being unset about him not following your directions, however as a professional limo driver myself sometimes we know the best ways to get from a to b. Now having said that I will always follow my passengers directions then laugh to myself when we get caught in traffic because they wanted to be a backseat driver.
     
  18. leo21

    leo21 VIP Whale

    Joined:
    Jan 9, 2010
    Messages:
    4,711
    Location:
    Chicago South Suburbs
    Trips to Las Vegas:
    14
    Missing some context here.What was the final destination and what was the quote?
     
  19. vsop

    vsop Low-Roller

    Joined:
    Apr 1, 2012
    Messages:
    162
    Trips to Las Vegas:
    70
    Though the final fare was within the upper limits of the estimated fare, It's surprising that Uber did not offer even a token refund, given the Uber travel route calls for using the surface road network and not the freeway...
     
  20. ernestoc33

    ernestoc33 Low-Roller

    Joined:
    Nov 10, 2012
    Messages:
    363
    Location:
    Socal
    Trips to Las Vegas:
    40
    I use Uber all the time don't they charge time + mileage?