Trip report April 25-29 (4 nights) 2 @ Rio, 2 @ Wynn Disclosure: It may seem as though I’m complaining too much in this report, however, it’s just who I am. I currently work in the building maintenance/janitorial industry; have worked in segments of the service industry for many years, former Marine whose Father is a former Marine and a cop for 20+ years. So to say that I have high expectations regarding customer service, cleanliness, organization and respect would be an understatement. Trip included 6 couples in the age range of 38-51. Only one individual was a vegas virgin. Personally, this was the 7th trip for my wife and I. No one in the group had ever stayed @ Rio or Wynn. Day 1: 5 couples flew out of Dallas; 1 couple out of Houston. SWA on-time flight with zero problems to LAS. Landed at 12:15pm LV time. 20 minute wait for taxi. Jumped in cabs and told driver Rio (no tunnel) please. He took Tropicana-the 15-Flamingo. Cab ride was $21.50. He was a nice older gentleman that chatted the whole way with us so I gave him $30. Keep in mind that my expectations for service, cleanliness and attitude are high. I don’t care if I’m spending $5 or $5,000; I expect high quality service, etc. Ck in at Rio was easy. I asked for Ipanema Tower. I offered her up a $20 and got room 1645-strip view king-non-smoking. Everyone reads reviews and I do the same but have learned over the years to take them with a “grain of salt” whether they are positive or negative. Many reviews I read on this forum and other sites leaned a little more towards negative than positive regarding Rio. I was a little worried going in, but my worries were quickly squashed. Christina at the front desk was very friendly. The room was very clean, updated with zero issues (no toilet, faucet, shower drain issues etc.). We hit up the All-American Grill for a quick bite. Service was great but the food was just ok. We wanted to all eat together and not pay a fortune for a dinner meal so I called Grand Lux @ Palazzo and reserved a table for 12 for 6:45pm. I hit the tables for about 2 hours (no luck; down 2 hun) before freshening up and heading to Grand Lux. Before taking off for Grand Lux I walk downstairs to the Rio gift shop. They wanted $50 for a bottle of Crown and $5.75 for a liter of water (hell no!). I read that the liquor shop @ Gold Coast was inexpensive so I took the 5-6 minute walk over. Same bottle of Crown was $25 and the water was $2.75 (no brainer) it was worth the short walk. We had everyone up to our room to toast our trip before heading out. We cabbed it (great driver), over to Palazzo ($13 ride, my buddy gave a twenty and we walked in). Food was excellent (we have a GL in Dallas so I knew what to expect), service was great as well. Each couple paid their own ticket. Ours came out to $77. I gave the waiter $100 (keep the change). I had read about a bar in the Venetian called Rockhouse bar. Supposedly they play good rock/80’s music with a raucous type atmosphere to boot. We walked in around 9pm and the place was dead. The music playing was Britney Spears like. After a drink I ask the waitress if there was a way to switch up the music. After all, the place is called the Rock house. She said she had no control so I asked to speak to someone in charge. The so-called 25 yr old manager with an attitude, at first said it was what it was until I sold him on the fact that there were only 25 people in the joint (our party was half of that) and everyone that I could tell was upper 30’s and upward in age. I once again pointed out the fact that the place is called Rockhouse; not teeny bop house or hip-hop house. We all had two more drinks and only heard one half-ass decent rock song (Red Hot Chilli Peppers). We paid the over-priced tab and shouted out a few expletives on our way out the door. Stopped by Casino Royale, grabbed a drink but the tables were packed. I hit the head where I was asked if I had any coke for sale. No, sorry. I wasted a fifty on slots then asked the wife if she wanted to move on. Some of the group had managed to find spots at various tables so we ventured off on our own. I wanted to ck out the new Oshea’s. The place is nothing like it’s former self however, we did not think it was terrible. The tables were jammed but there was a decent band playing mostly 80’s music (notice a theme with my quest for 80’s music). We grabbed two seats at the bar and ordered a drink. Wow! Was my response to the first drink. Does this thing have any alcohol in it? I made a quick negative comment to our bartender whom pretty much ignored us after pouring. I chatted up another bartender and found out he once lived in Austin. My wife is from there. After a 2-3min conversation I ordered another round. Now, this is how you pour a drink, thank you. We had another and moved on. Had to go in Flamingo per the wife. We were married there 5 yrs ago. Had a drink at the bar outside and chatted with the waitress for a while as it was dead there. It had been 4 hrs since dinner and since the wife didn’t eat that much she says she could use a slice of pizza. We walk across to Bally’s-Paris then PH. Couldn’t locate anything so we cabbed it back to Rio. Jumped in the cab with a meth tweeker for a driver. This guy began talking 90mph the moment we opened the door. He had an ink pen in his right hand and was beating it against the steering wheel 500 times a minute the whole trip. He was so busy talking that he didn’t click his meter on immediately. He claimed he had been driving 13 hours straight (don’t know what regulations state and how close drivers are monitored). PH to Rio was on $7 and some change. I gave the guy a ten and we jumped out quickly. Should have reported him, but too many drinks and hunger setting in prevented it. We found a hidden grille next to the reservation desk adjacent to the sports lounge that had pizza. The guy had just removed a pepperoni from the oven when we walked up (perfect timing). A slice each, share a bottled water and the wife claims she’s done for the evening (12:45). I said goodnight and hit the craps table. Two hours later after many up and down swings, I was up only $100 so decided to call it a night. Day 1 complete. Day 2: Up, showered, dressed and downstairs by 7:30a. Hit the 3-card poker table for an hour before grabbing a Starbucks coffee for the wife and head upstairs. She’s just getting out of the shower (perfect timing for me-wink wink). We head down for breakfast at Hash hash a go go. No line, sit down, order and food arrives very quickly. Food was good; nothing special. How bad can you possibly screw up eggs, bacon and a very large pancake? The women of the group were going to head off shopping, so I was going to solo it down to Mandalay Bay to pick up our tix for the MJ One show that evening. I walk out to the free shuttle area and the shuttle is leaving the parking lot (damn! Missed it by 30 seconds). Saurday’s weather was cold by Vegas standards (65, north wind @ 20 and misty). I go wait inside but got caught up playing slots and by the time I walk back out there are 30+ waiting for the next shuttle (Damn! Again). The heck with it, I’m taking a cab. Run into my bud that is playing 3 card and is also joining us at the MJ One show. So he and I take a cab to MB. Lady @ MB box office can’t find my reservation. I don’t have the confirmation email because it wasn’t sent to me. She seems a little incompetent but I stay positive and keep my cool. After the supervisor comes over to help out, they find the res and all is good. We take the tram over to Excalibur and then walk to NYNY for a Nathan’s dog and bottled water. We walk out of NYNY and what is this I see? Why it’s rain. We briskly walk to Monte Carlo (I’ve never stepped foot in there before now) only getting slightly damp from the rain. We sit down at a 3 card table and are somewhat confused by the layout. The table is configured differently from what we are accustomed to. After a few hands I ask the dealer a couple of questions about the table layout and his exact words were “I’ve explained it twice already this morning”. I said “Excuse me Robert, we weren’t here the previous two times you explained it”. In the frustration my buddy goes to hand him another $100 bill for additional chips and Robert goes off. He says “put the bill on the table don’t freaking hand it to me”. My buddy knows the rules. It was a simple error. Perhaps it was the fact that I was damp, it was hot in the casino, the dealer was rude or I was just tired of taking his s**t. I stand up and say “look a-hole change your attitude or someone might change it for you”. He stares me down before the pit manager walks over to see what the problem is. Other players chime in about Robert’s negative attitude, so he was asked to go on a break. Unfortunately, this didn’t satisfy me so I give them a big “F” this place and we walk off. We head down to Cabo Wabo to ck it out and have a drink. Now, if you don’t know, Cabo Wabo is owned and closely associated by/with Sammy Hagar. Sammy Hagar=rock music. So as we sit there for 30 minutes without hearing a rock song we become irritated. I ask the bartender to kindly play some rock music. He says “no problem”. Another drink ordered and drank, but still no rock music. By this time we have moved to a table and my buddy asked the waitress why don’t they play rock music. She says they do. We disagree because we’ve been there an hour and have yet to hear any. She cops an attitude and takes a good 10 minutes before returning to our table. When she does return I snap off some sarcasm that she apparently didn’t like and says to me “you can quit being rude, I just work here”. I say “you haven’t seen rude” “I’ll F’n show you rude”. I ask for someone in charge to come to our table. I go to the RR and my buddy handles the manager which he claims she was incompetent and he doesn’t imagine we will get to hear our rock music. We close our tab and upon leaving I have to give them one more piece of advice rather loudly. I say “if you are touted as a rock n roll type establishment then play some F’n rock music, I don’t go to a pizza joint in order to eat a ribeye and baked potato”. We walk to Bally’s to catch the free shuttle back to Rio. We sit there for 40min. It was exactly 40min because I timed it. Sorry, but I have now become unsatisfied with the free shuttle system and will never use one again. It’s not worth the hassle and aggravation. We head back to Rio and I decide I need a short refreshing nap. Wife returns, we shower and dress and then head over to Paris for dinner at Mon Ami Gabi. It’s just us and one other couple for dinner. We were offered a patio seat within a 10 minute wait, but the ladies thought it was too chilly. No problem. We sit at the bar for 2 min and then we were seated. I’ll sum up our dinner experience quickly. Bartender was cool, waiter was great and the food was exceptional. Tab was $170ish including a bottle of Pinot. I gave the waiter $220 (keep the change). Thumbs up all the way. The ladies not wanting to walk far in heels, so we catch a cab ride to MB for the MJ One show. We arrive about an hour early so we sit and listen to a 3-piece band (2 guys, 1 lady) play mostly 70’s rock. They were really good. Another couple (friends) arrive and after two drinks we head to the MJ theater. We were all teenagers of the 80’s except my wife (grad of 93’). We have seen a few Cirque shows over the years. This one was in all of our opinions “Awesome”. The other 3 couples of our group were @ TI to see Mystere. Both shows let out within a few minutes of one another. My sister texts me “lets all meet up and party some”. They want to go to Cabo Wabo. I agree to give it another chance and we head that way. Oh no! there is a cab line from hell leaving MB. About 10 min in everyone else in my group besides me but including my wife decides they are tired and want to head back to Rio. Its only 11:30, oh well. I hear a guy at the front of the taxi line call for someone to share a ride to PH with him. Perfect timing thought. I say goodnight to the wife and friends, jump in the cab with the stranger and off we go. I arrive at Cabo before the other group does. I walk in and I count a total of 4 people inside. Good because now we can be a little loud and not offend anyone. The other group arrives 5 minutes later and the party is on. Two drinks in and I realize (I’m sure you guessed by now) I haven’t heard one single rock song played. I tell the group about the situation earlier and decide to let them do the complaining this go round. After the ladies of the group sweet talk the bartender, he FINALLY plays some darn rock music. After a couple of shots we then head back to Rio (uneventful cab ride). I jump on the craps table until 3a (up $100). Time to go to bed because I just can’t get on a winning streak plus I had had enough of the east coast guy wearing his straight billed cap sitting sideways on his head with his shirt that was two sizes too small dropping the “F” word every other word and chain smoking standing next to me. To each their own, but geez, give me a break. Day 3 & 4 hopefully posted tomorrow.