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TR points deducted?????

Discussion in 'Comps' started by rainwater, Jul 15, 2014.

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  1. rainwater

    rainwater Tourist

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    Just made reservations and was told CET now deducts points from your Total Reward point balance for COMP rooms and/or "offers". When asked how MANY points were to be deducted, he did not know....then said if we spend all our points before check-out....there would be NONE deducted???? WHAT???? We have made 22 trips to Vegas and this has never happened before. Is this true....and how many did they deduct? Thanks for any answers......confused.....
     
  2. paperposter

    paperposter VIP Whale

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    are u platnium or above

    there is a resort fee charged on gold menbers and they do take ur tr points to pay off stuff before a host pays off the balance, so manybe thats what they ment and the rest would go on your credit card
     
  3. PHVHost

    PHVHost CET Casino Host

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    I'll have to check on that. As far as I know we do not deduct reward credits for offers and rooms, however we do deduct for any other comps such as food, beverage, etc. This is done prior to any additional discretionary comps a host will provide based on play. That is the policy in Vegas, but not at our other domestic properties, so it does cause some confusion when people come to Vegas for the first time.

    Hunter
     
  4. Chuck2009x

    Chuck2009x VIP Whale

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    All of the chains reserve the right to apply any "visible" comp balances (ie TR Rewards Credits, MGM Express Comps, etc - I'm not including things like Resort Credit, of course that's going to be taken if used) against comp room rates and room charges.

    It is very very rare that a chain will actually do that - if you have been able to book a comped night, it's extremely unlikely that you will ever have visible comps taken in order to pay for those nights, even if you don't play at all. But be aware they do reserve the right to do so.

    We have seen some irregularities in the application of primary vs "visible" comps via posts on this message board. I only count the ones that I consider reliable based on the circumstances described by the poster., and even then, they are somewhat hard to pin down:

    Both CET and MGM would prefer you to use your visible comps before they comp you back end. The accountants want to get them off the books because they are balance sheet liabilites, while hidden comps are not.

    I believe I have seen accounts where higher end CET customers go in to see what can be taken off their bill and are told to use their visible comps first, then come back immediately after. Whether that makes a difference in the total amount comped for a trip, I can't say. I have never heard of such an instance at MGM. I have had instances where I was comped back end at CET and my Rewards Credits were not touched, but I would say in that last year at least, the overwhelming majority of accounts say that TR desk or host office personnel insist on sweeping out your RCs before applying anything back end.

    I have had back end comps at MGM within this year without my Express Comps being touched.

    This all excludes both the Venetian/Palazzo debacle and the MGM problem after the first year of MLife when they did an audit and wiped out lots of Express Comps with no notice (probably correctly, but a PR disaster nonetheless).
     
  5. KKB

    KKB VIP Whale

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    PHV, you clearly are the expert here, but I made reservations on the phone yesterday for 4 comped nights & $56 for Saturday night & there was nothing said about this. I suspect you had a confused rep. I have NEVER had any TR points taken from my account without my permission.
     
  6. Peachiekeehn

    Peachiekeehn High-Roller

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    They have never, ever taken my points to pay for comped rooms but they have taken them to put towards and incidentals like meals that I've charged to the room before my host comps the rest. I don't think you have to worry about being charged your points for the room except maybe if you're trying to get the $56 night comped. If you had say $40 in RC's, they may use them for that night then comp the rest.
     
  7. sapphirevegas

    sapphirevegas Low-Roller

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    Um, not true. I had a host 2 summers ago promise me the world and took all of our reward credits to pay for the two nights she said she was taking care of. She also took rc's to pay for the limo that she sent to the airport. She insisted it was complimentary before the trip, and then took points for it. If you are going to take the points, fine. Just be open and honest with me and don't act like you are doing me a favor, when I could have just paid with points myself. Being upfront and honest would have made me feel a lot better. Instead I just felt taken.
     
    wedding trip!!!
  8. jgates8

    jgates8 VIP Whale

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    Good time to request a new host immediately. When I have James book a limo, etc an extra night, etc - he is very open on what the cost will be to me. I am only offered what is really offered and free. (This trip a 6th night comped - and it shows that in my ressies). He never promises something he can't give.
     
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