Just got off the phone with Keureg guy who walked me through how to unclog the thing. Press your fingers on the top of a new k-cup. You'll feel the gas that they put in to keep the coffee fresh. He told me that when you close the lid on a k-cup the top needle puntures the cup releasing the gas and blowing coffee upward into the needle cloging it. He said to always press down first on the cup so that the bottom needle punctures it releasing the gas before you close the lid. Who knows,this is what he told me.