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Thank you Golden Nugget

Discussion in 'Downtown Hotels & Casinos' started by Nick Carroway, Jul 23, 2016.

  1. Nick Carroway

    Nick Carroway Tourist

    Joined:
    Jan 21, 2013
    Messages:
    34
    Location:
    Dayton, OH
    Trips to Las Vegas:
    50
    Had a long weekend at the Golden Nugget planned, but Southwest Airlines had other ideas for me. Got caught up in their ongoing problems and never left.

    I called to cancel my hotel stay and mentioned that it was due to Southwest's problems. The reservation agent (Monique) was sympathetic and asked for the flight numbers. After providing them, I was put on hold for a couple of minutes. When she came back, it was to tell me that my deposit for the first night would be refunded, even though I'd missed the hotel's deadline to cancel. She said it wasn't my fault, and there's no way the hotel'd charge me.

    Thank you Golden Nugget.
     
    • Like Like x 8
  2. M0rtyC

    M0rtyC Low-Roller

    Joined:
    Sep 23, 2012
    Messages:
    579
    Location:
    North Shore Massachusetts
    Trips to Las Vegas:
    22
    Nice! Great customer service.
     
    Bonus early day Downtown
    Annual end of the rodeo trip
    • Like Like x 2
  3. Backagain1

    Backagain1 High-Roller

    Joined:
    Oct 14, 2012
    Messages:
    733
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    That is wonderful!
     
  4. gotChopin

    gotChopin Low-Roller

    Joined:
    Jun 20, 2016
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    345
    Location:
    California
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    That's great!


    But please do check your statement in a week or so to confirm.
     
  5. TomTWI

    TomTWI High-Roller

    Joined:
    Jan 28, 2012
    Messages:
    930
    Trips to Las Vegas:
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    That's how to build customer loyalty. Now lets hope some other department doesn't piss you off.

    Thanks for posting a happy result.

    TomTWI
     
  6. Teedawg83

    Teedawg83 Tourist

    Joined:
    Jul 27, 2016
    Messages:
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    Location:
    West texas
    Trips to Las Vegas:
    23
    Yes, they are sincere about customer service. Last time I stayed there (2011), we needed a room fridge for my son-in-law's insulin. Desk person promised they would comp it, but at check out it was still on bill and I overlooked it. I called two days later and they not only credited my credit card but offered son-in-law a free night (mid-week). I'll be back there in October!

    It's been five years!
     
  7. mrjvegas

    mrjvegas High-Roller

    Joined:
    Aug 10, 2013
    Messages:
    922
    Location:
    Zapata, TX
    Trips to Las Vegas:
    30
    Golden Nugget is one of the crown jewels of Vegas let there be no doubt. Thanks for sharing.
     
    • Like Like x 1
  8. reen1962

    reen1962 Low-Roller

    Joined:
    Mar 28, 2008
    Messages:
    299
    Location:
    Nebraska
    Trips to Las Vegas:
    37
    So glad to hear about good customer service. I really notice how I am treated at all properties. Customers are going to return if they are treated well.
    Well done, Golden Nugget!!! :nworthy: :woohoo:
     
    • Like Like x 2
  9. shokhead

    shokhead I'm no big spender!

    Joined:
    Oct 12, 2007
    Messages:
    3,427
    Location:
    Long Beach , SoCal
    Trips to Las Vegas:
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    That's so much better then any mag, newspaper, radio or tv add.
     
    Here we go again!