I'm not sure if you folks have already heard of this scam as it was written in the hotelChatter.com website on March 10th of this year but I thought that it would be a good idea to put it up for your information... 1 BIG THING TO AVOID This terrible check-out scam that a VegasChatter writer encountered at Planet Hollywood. Here's what happened: Prior to departing this Sunday, the phone in our friend's room rang. A woman on the line asked specifically by name for one of the guests in the room. When he wasn't available, they asked, again by name, for the other person staying in the room. The latter was the person who made the reservation, checked in first with their credit card and happened to be the one answering the call. The caller explained she was from the front desk and apologized that the hotel systems crashed that morning and automatic checkout would be unavailable. The caller further stated that, to expedite checkout, she would need to obtain the credit card used for the room. She went even further to state her "employee number" and put a male manager on the phone. All while keyboard clicks and "lobby noise" in the background added up to making the call sound pretty damn official. But, it didn't stop there. To further reassure this guest, she offered to hang up so that our friend could dial zero to call back and be connected to the front desk to complete the transaction. Scammers wouldn't do that, right? But wait, there's more! The "employee" offered a 50% discount on the room for the inconvenience. (We would've asked for the resort fee to be waived, too!) After, unfortunately, providing his credit card number, the caller then asked for the three digit security code on the back of the card. Luckily, a red flag went off at this point and our friend provided an incorrect security code. After hanging up, he dialed the front desk who confirmed that, yes, he had been scammed and would need to come down and fill out a police report. Both the officer on the scene and Planet Hollywood security admitted this is a scam happening all over town and they have no idea yet how the scammers are getting guest names and matching them to the correct room numbers. Kinda scary that they can do something like this!