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Switching Hosts

Discussion in 'Comps' started by bostonscotty, Mar 23, 2013.

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  1. bostonscotty

    bostonscotty Tourist

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    Quick question, how do you switch hosts? I have an Executive Host at MGM who just is not working out. I had a suggestion of someone new but I don't know how to go about switching. I have a trip booked (3/27) but my EH didn't really do anything to arrange it but will comp on the back end. Would it be stupid to switch before my trip? Any suggestions would be great. Thanks!
     
  2. mike_m235

    mike_m235 Tourist

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    The easiest way is to change properties. Call Mirage or Monte Carlo and see if they'll do more for you than what you've got.

    But if you're not getting any up front offer, getting a new host interested might be tough. Are you planning to play bigger this trip? If so, maybe stick it out thisi time and see about a new host afterward.

    But I'm a big believer in shopping multiple hotels for an offer unless the one you already have blows you away.
     
  3. bostonscotty

    bostonscotty Tourist

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    Hey Mike, thanks for the response. I actually did and usually do have upfront offers but I needed a two bedroom Marquis Suite at MGM for this trip and they offered me a one bedroom upfront with FP, rfb credit which wouldn't work out. So the best way for me to be guaranteed the Marquis Suite was to book it on my own and then comp at the end. My problem is I was assigned this host after my other host left and she doesn't return calls/emails and is just overall not the type of person I like dealing with. I really like MGM and have hosts at nearly all the MGM properties but this one is a DUD and I really want to switch and still stay/play at MGM.
     
  4. mike_m235

    mike_m235 Tourist

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    Okay, this is a different story then. If you're playing at the level to get that offer, I think you've gotoptions. First, if you'd be happy at another property as long as you got a two bedroom, you could make the move. Since you're willing to book it yourself up front, that makes it easy, but you might even be able to shop your offer for something you want.

    I think you could force it inside your hotel, but you run the risk that the guy you jump to is friends with the other guy. Not sure how that would work out.
     
  5. bostonscotty

    bostonscotty Tourist

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    Thanks Mike! I think I may look around and see what else is out there like at Mirage etc. I was thinking the same thing, what if I switch to someone else and they are best friends, I could really be screwed! Thanks again for your advice:)
     
  6. Gregsmt

    Gregsmt Low-Roller

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    So what if they are best friends? If the new host doesn't give what you think you should get, you have to go somewhere else anyway. If you like the mgm, try a new host. If you want I can pm you my host there's name and email. He has given me recommendations of a new host at the aria that worked out well. He has always been fair and pushed my wife and I to do more shows, steak house meals, limo use because we weren't using up our comps.
    I will pm you his info if you ask for it.
     
  7. jdvegas

    jdvegas VIP Whale

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    I like my MGM host a lot. Very responsive.

    If you have a recommendation on another host, I would just email that host or call the general VIP line and ask if you can be switched. Just tell them exactly what you said - your old host left and your were given new one by default. Since you have a specific recommendation on a host, you would like to use that one. No need to express any negativity on current host.

    Let me know if you want the email of my host.
     
  8. bostonscotty

    bostonscotty Tourist

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    NEW Host

    So with the recommendation of a member of VMB I was able to switch my host at MGM! The difference is remarkable already in the responsiveness of the new host compared to the host I was assigned. I was very straight forward in tell them that I was randomly assigned this Executive Host when my "original" host left MGM, I didn't criticize the other host (I had A LOT to criticize however) I just told them my issues and the reasons why I wanted to change. The new Executive Host (who was on a business trip in Milwaukee BTW) immediately took over my trip that I am taking tomorrow, 3/27, made sure everything was in order. If you aren't happy with your current host it's worth a shot to seek out someone you might be able to work better with! :beer:
     
  9. jdvegas

    jdvegas VIP Whale

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    Glad to here it worked out!

    To all other readers and board members: never hesitate to seek out a new host if you are unhappy with your current host.

    You can call the general VIP/Casino Marketing number and request a new assignment, or preferably, get a recommendation from someone on this board or a friend and then reach out directly to that host or the general line and simply request to be assigned to the new host based on the referral.

    Having a host is supposed to make your trip MORE enjoyable. If your host only adds stress or unhappiness, what is the point?
     
  10. Naturaleight

    Naturaleight High-Roller

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    If you feel comfortable, I think you should out the bad host so other members know to steer clear.

    If you don't feel comfortable, please PM me the name of your old host.
     
  11. bacclover

    bacclover Tourist

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    most casinos are super easy to switch hosts. just speak with another one and ask them to set you up in the future.

    cosmo is the hardest one. you literally have to write a letter to management to explain why you want to switch.
     
  12. BreakEven

    BreakEven Low-Roller

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    Eh, I don't think that's such a good idea. Could be the OP & host just didn't click for whatever reason. Maybe initials or something else? Basically something that wouldn't show up in a web search for that person's name, so it doesn't hurt their reputation elsewhere.
     
    Only 2nd trip for year :(
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