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SWA - It all depends on who answers

Discussion in 'Getting There & Getting Around' started by Joe, Sep 4, 2013.

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  1. Joe

    Joe VIP Whale

    Sep 11, 2009
    Trips to Las Vegas:
    I needed to change our return date in Nov and I have to call to do that since there is a companion ticket and I can't do it online.

    I could cancel and rebook, but then I would lose the EB.

    So I look up the fare for the new return date and call. First person will make the change, but won't give me the online fare. He quotes me a fare $40 higher then what is online.
    Him: "we are not allowed to give the online fare"
    Me: "I've done it in the past"
    Him: "well they shouldn't have"

    I thank him and hit redial.

    I explain to the next person the situation. Lots of keyboard tapping and I'm all set. No arguments, no grumbling!:thumbsup:

    If at first you don't succeed...
    Give Suncoast another try.
    Our new favorite place to stay, but gamble at MSS
  2. dmr

    dmr Registered Abuser

    Feb 18, 2011
    Somewhere in Middle America
    Trips to Las Vegas:
    LoL! Similar experiences here. Not only with Southwest but with cable company, horels, etc. If you don't like what they tell you, phone back and get another agent.
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