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SWA - It all depends on who answers

Discussion in 'Getting There & Getting Around' started by Joe, Sep 4, 2013.

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  1. Joe

    Joe VIP Whale

    Joined:
    Sep 11, 2009
    Messages:
    11,320
    Location:
    Wisconsin
    Trips to Las Vegas:
    175
    I needed to change our return date in Nov and I have to call to do that since there is a companion ticket and I can't do it online.

    I could cancel and rebook, but then I would lose the EB.

    So I look up the fare for the new return date and call. First person will make the change, but won't give me the online fare. He quotes me a fare $40 higher then what is online.
    Him: "we are not allowed to give the online fare"
    Me: "I've done it in the past"
    Him: "well they shouldn't have"

    I thank him and hit redial.

    I explain to the next person the situation. Lots of keyboard tapping and I'm all set. No arguments, no grumbling!:thumbsup:

    If at first you don't succeed...
     
    Christmas
  2. dmr

    dmr Registered Abuser

    Joined:
    Feb 18, 2011
    Messages:
    4,647
    Location:
    Somewhere in Middle America
    Trips to Las Vegas:
    70
    LoL! Similar experiences here. Not only with Southwest but with cable company, horels, etc. If you don't like what they tell you, phone back and get another agent.
     
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