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SWA - Catch 22 and a reason to book each flight separate, not RT.

Discussion in 'Getting There & Getting Around' started by Joe, Feb 21, 2015.

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  1. Joe

    Joe VIP Whale

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    I used to book each leg of our flight separate thinking it would be easier to rebook if the prices dropped. Listening to posters on VMB saying it wasn't necessary, I stopped doing it about a year ago. Now I have a reason to start doing it again.

    My wife had a complaint about the free TV on our last SWA flight. They apologized and sent her a promo code for free wifi, free on demand tv for her next flight. Once a flight is booked, there is no way to enter the promo code without cancelling the flight and then rebooking it and entering the promo code.

    Our next 3 trips are booked as round trip with Early Bird Boarding for each return flight. For our departure from home, I do the 24 hr EB check-in.

    Anyway, you can change a flight and not lose EB boarding, but if you cancel a flight, you lose the $12.50 EB. With a RT, you can't cancel one leg of the trip.

    Cancel my trip, lose $12.50 EB to get the $10 WiFi. :thumbsdown: Tried two different calls to SWA and they claim they can't help, a promo code has to be done on-line.:bang:
     
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  2. chef

    chef Resident Buffetologist

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    Not sure if the $2.50 is worth quibbling over Joe.
     
  3. Joe

    Joe VIP Whale

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    Principals!
     
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  4. topcard

    topcard Older than the Stardust!

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    Joe - keep your EB on this flight.
    For your next SWA flight, set up the "free" WiFi when you book.
     
    Seems like forever from now, but the flights are booked, so it counts!
  5. starlight0229

    starlight0229 Tourist

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    Hmm, I would have thought that you would be able to enter the promo code when you were accessing the internet once on board. I wouldn't have thought that it would need to be linked to a reservation.
     
  6. macfisto

    macfisto Low-Roller

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    Right...my guess is that you enter the promo code while purchasing the Wifi on your flight.
     
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  7. Joe

    Joe VIP Whale

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    Thanks Top, but already booked for April, July & Oct all with EB on the returns.
     
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  8. Joe

    Joe VIP Whale

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    Well, I spoke to two different CS people at SWA and they said it had to be entered at the time of the ticket purchase.
    Will bring it along and try it on the plane, but I've given up the fight. :wink2:
     
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  9. LoveDowntownVegas

    LoveDowntownVegas Low-Roller

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    I always book RT, but in the event I complain about TV issues on a future flight and receive a voucher for free TV on my next flight, I'll keep this in mind ;)

    seriously, I understand your point, but I'm really OK with booking a RT and saving the effort of booking on leg at a time.
    and as a side note I'm surprised an agent can't help you with that voucher. I just recently received my KTN for TSA pre check and SWA gladly added it to my existing reservations (which also says must be added at time of booking).
     
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  10. Joe

    Joe VIP Whale

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    I also have had no problem adding a KTN after the fact, but for now I'm just letting it go. Like I said, we'll take it on the flight and see what happens, but in 56 days, I'm sure I'll forget to report back on the results.
     
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  11. chef

    chef Resident Buffetologist

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    Okay, I get it. This issue stems back to a deep-seated problem you had with one of your former school principals. indeed, principals can be a source of disciplinary angst and the like.
     
  12. dmr

    dmr Registered Abuser

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    So? Does anyone have any luck getting the "Free TV" to consistently work?

    The best luck I've ever had is with that flight tracker, and that freezes every so often and I have to restart the phone.

    I've tried the TV and all it seems to do is sit there and spin!
     
  13. macfisto

    macfisto Low-Roller

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    Last time I flew Southwest, I watched the free TV on my iPad for the entire flight....no glitches whatsoever.
     
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  14. LoveDowntownVegas

    LoveDowntownVegas Low-Roller

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    In 56 days you will have just completed a wonderful weekend in Vegas and hopefully free TV will not be a concern! :)
     
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