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Sunset Station Wifi - seems like a scam

Discussion in 'Off-Strip Hotels & Casinos' started by travelfiend, Jul 8, 2013.

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  1. travelfiend

    travelfiend High-Roller

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    While I actually like the property, pool, dealers, VP pay tables, what do you guys think of this?

    They have a $15 day resort fee, I don't like it but it is what it is, let's not do that debate again. But here is what I think is interesting. Resort fee includes Internet but when you connect, you still have connection page that shows 2 options, basic at 9.99 and fast at 12.99. You have to agree to pay to continue. Then that 9.99 charge shows up on your bill and it is your responsibility to call the front desk to have it removed. If it is not an out right scam, it is certainly poor customer service and some antiquated computer system, IMHO. What do you think?
     
  2. Someone

    Someone High-Roller

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    sounds like another one of those things that leaves your front line employees subjected to abuse and makes customers never return all based on the premise that people will not notice that charge and you will pinch then for an extra 10 to 13 dollars

    a great way for idiot management to drive away quality employees or to drive employees to develop the even more off putting "I don't care about your rants" attitude and of course for customers to leave in droves

    all the worse since you are slapped in the face with the charge when you log in which should alert anyone that is even half sober to think "I am paying a resort fee to cover this already" which results in the ranting and raving call to your front line employees

    even worse when someone just clicks yes and assumes it is covered without their additional action and then flies off the handle (and semi-rightfully) upon checkout or their kids just click yes and again the off the handle rant at checkout

    after the 20th rant of the day your employees will just develop the attitude of "screw you pay it and I could care less if you go elsewhere next time" even if they can have that charged removed.....it turns into a test of wills between angry customers and angry front line employees both trying to send management a message that this is a stupid idea
     
  3. captainron62

    captainron62 VIP Whale

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    I just stayed there five nights on a COMP. Absolutely loved the place, I attempted to connect to the wifi once, saw the BS and just said hell with it.

    Wifi isnt that important to me though on a vac. I cant see why they dont correct that though. It does add to headaches for staff I am sure.
     
  4. zlanga

    zlanga Low-Roller

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    Wow, more corporate stupidity at work. In the end when corporations have put the entire global economy into shambles (worse than it is already), I wonder where the blame will be placed? You guys have spelled it out very well, decisions made at corporate executive level create some of the stupidest situations you could ever imagine, and the lowly front line employees are the cannon fodder that have to get mown down by it.
     
    USBC Open
  5. h_upmann

    h_upmann Low-Roller

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    Did the charge show up on your bill?

    I stayed at Red Rock a couple of months ago and saw the same stupid page from Cox when connecting. Very confusing and annoying, but the internet was actually included as advertised.
     
  6. travelfiend

    travelfiend High-Roller

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    Yep, the 9.99 charge shows up on everyone's bill and it is the customer's responsibility to call down to front desk and have it removed. I just checked my bill from May visit (2 nights comped but resort fee not comped) and it was actually on there. Going to see about getting it refunded.
     
  7. flysrb

    flysrb Hey Now!

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    Hey Now!

    what about all the people who just use the Key Drop....
    when their credit card bill comes-surprise!!!!
     
    HEY NOW! NYE in AC!!!!!!!
    Hey Now! 6 days in Biloxi....plus early Mardi Gras Parades!!!
  8. AlwaysVegas

    AlwaysVegas Low-Roller

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    Wow! Just...wow! It truly feels like Stations hates its customers.

    Well, their motto is, "We Love Locals"...guess we know how they feel about tourists.

    Just the idea that a customer must ASK for a refund on a charge that shouldn't have been billed in the first place.

    I really shouldn't be too surprised the way Vegas has been going with the nickle and dime charges, but this is really a new low.

    So glad you brought this up. I certainly won't be staying at the Station properties.
     
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