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Southwest price drop procedure?

Discussion in 'Getting There & Getting Around' started by StormHawk, Jun 13, 2013.

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  1. StormHawk

    StormHawk High-Roller

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    Sort of OT, but I didn't want to make a new thread.

    If you buy a southwest WGA fare and the price drops, what is the procedure? Can you call and ask for the lower fare and the difference in credit? Do you have to switch to another date then a second switch back? My November dates are not on sale now, but may be before then at some point.
     
  2. Joe

    Joe VIP Whale

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    Top right corner on their site. "change flight". Enter your confim# pick the same flights and dates you already have and it will show you the price difference.

    If prices went down, the credit you receive will be good for one year from the original booking date, not the date of change.
     
    Christmas
  3. StormHawk

    StormHawk High-Roller

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    Awesome, thanks!
     
  4. bubbakitty

    bubbakitty native Texan; born and bred.

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    Joe:
    ......how awesome?
    The answer was spot on but reminds me of the question to Greg popovich as to how amazing timmy was....what a great site
     
    1st Super Bowl DT...Panthers / Browns no doubt
  5. chess

    chess VIP Whale

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    Joe is SWA king....

    I am waiting for flights to come out for MM next year ;) That i cant wait for :) :)
     
  6. Joe

    Joe VIP Whale

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    Slightly related to the OP.

    For 2013 I'm flying as my wife's companion on SWA which means my fare is $5 for whatever we book.

    Because of that and the fact they we always buy EB for the return trip, I have to call into SWA to make flight changes if there is a price drop. The only way to rebook on line is to cancel my ticket and rebook my wife's ticket, then rebook mine as a new companion again.

    However, if I do that I lose my $12.50 EB and have to buy it again. Here is the odd thing. The phone people can't see the online pricing unless they get out of one screen and actually call up SWA on the internet to verify the price I'm looking at.

    3 separate calls this week for 3 different trips that went down in price. Two of the people were great in rebooking us and keeping our EB. One seemed to be dumber than a rock. In the end I was transferred to a supervisor to make the change. Total savings (credits) $170.

    Sorry that got long winded. But the point is that there is truth to when they say the price is available only online.

    If I wasn't flying as a companion, it is a breeze to change flights online, just keep good records on those confirmation numbers and the credit expiration dates associated with them.

    According to one of the phone people, you can use up to 3 different travel credits on one flight, but they have to be in the passenger's name, of course.
     
    Christmas
  7. Buddha

    Buddha VIP Whale

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    *** Just a side note to the original poster, and any others that are new to the SWA re-booking credit funds .... On each of your credit funds, the expiration date is the deadline of when you must actually "FLY" using those funds, not the date when you are "booking" a future flight.
     
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