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Southwest "LUV" Vouchers

Discussion in 'Getting There & Getting Around' started by Buddha, May 18, 2015.

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  1. Buddha

    Buddha VIP Whale

    Joined:
    Apr 3, 2012
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    1,469
    Location:
    Chicago 'burbs
    Trips to Las Vegas:
    60
    For those of you that read my Vegas trip report for April, and the hours & hours of our flight delays, going and coming .....

    Well, Southwest did indeed reply to the complaint that I filed with Customer Relations. They were very cordial and understanding of those delays, and sent EACH of us a LUV voucher for $150 on a future flight (within a year). I guess that sometimes it does pay to complain.

    We are already booked for a September trip and a November trip ... so we will be using these two vouchers for a Spring trip next year. :thumbsup:
     
  2. Joe

    Joe VIP Whale

    Joined:
    Sep 11, 2009
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    I've said it many a time. I am a big fan of SWA and also their customer relations, both on-board and when you call them.

    I also don't understand the constant gripes about the boarding process. To me it is very straightforward and efficient.
     
    Christmas
  3. jamesxnj

    jamesxnj VIP Whale

    Joined:
    Oct 12, 2009
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    Nice to hear Buddha..They took care of me once also with a voucher after reporting a wet suitcase/clothes issue I had in STL.
    And agreed on that,Joe..Have a nice upcoming trip!
     
  4. LoveDowntownVegas

    LoveDowntownVegas Low-Roller

    Joined:
    Jul 14, 2014
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    Agree. the last time I flew AA.com I was reminded of a recent SNL skit where they had "priority boarding" for about 15 different groups which was far from efficient.
     
    Futbol - final game
  5. dbueler

    dbueler High-Roller

    Joined:
    Jul 31, 2007
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    518
    Location:
    Hannibal Mo
    Trips to Las Vegas:
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    Nice win! Worth it now that the experience is over. That's more than I got for my flight-from-hell saga....! Good for SW to step up!
    diane
     
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