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South Point stay - A big disappontment

Discussion in 'Off-Strip Hotels & Casinos' started by JWBlue, Jul 5, 2013.

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  1. JWBlue

    JWBlue VIP Whale

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    This was the worst trip to Las Vegas I have ever had. I sustained heavy gambling losses and the stay at South Point was was a disappointment. Maybe I had too high expectations for SP based on the positive reviews around the internet.

    On the drive back home I said the following to my girlfriend.

    This stay is exactly why I never stay at boutique/independently owned/ non-chain hotels.

    I have not stayed in a non-chain hotel in over 10 years. As a matter of fact the only hotels I have stayed in during that period have been owned by either MGM or Sheraton. With independently owned hotels there is less delegation of operational decisions which means these decisions are made by the owner. Usually the owner does not have enough hands on hotel experience to make the best decisions. This generally shows with the operations of the hotel.


    A lot of things went wrong with our stay. Admittedly, most are petty problems. These petty problems became an annoyance.

    > A clogged tub drain. I almost drowned after taking my first shower at the hotel. I called the front desk and a maintenance person worked on unclogging the drain. I was told it was fixed. It was not. Had to call the front desk a second time. Maintenance never came. Called again, maintenance came, and the problem was fixed.

    > Clock radio was not functioning correctly. With the radio setting was in the Off position there was still radio static that could be heard when there was dead silence in the room. I had to unplug it. The previous guest in the room had also unplugged it. Never happened before at a hotel I stayed at.

    > Slot machine I wanted to play would not work due to a bill collector that was full. I do not play a lot of slot machines. However, I did find one at SP that I liked. I felt like playing at the time, but could not. This has never happened any time during my ten years traveling to LV.

    > "Do not disturb" card needed to be inserted into key slot. We don't want maid service during our hotel stays. At SP the "Do not disturb" card needs to be inserted into the key slot instead of being hung on the door handle. Every time we came back to the room, the card needed to be removed from the key slot and then reinserted. This became rather annoying. A petty issue but at the same time never had this problem at any other hotel I stayed at.

    > Dirty laundry bags were not in the room. I am pretty sure I have never had this issue before.

    > The pool is situated too close to the hotel. This causes the grassy area of the pool to be approximately 20° hotter than other areas. The first day we went to the pool the recorded temperature was about 110°. Initially we sat in the grassy area. We did notice is was extremely hot and in 10 minutes decided to move. The next morning when I put on my Crocs flip flops in order to go down the lobby, they did not fit. I had worn them to the the pool the previous day. Apparently the pavement at the pool had warped my Crocs. I looked at the soles, and the ridges for traction had disappeared. I wish the pool area next to the hotel had a warning concerning the extreme heat.

    > Bed mattress was mediocre at best.

    > Staff was friendly but seemed inexperienced.

    > There was a cricket chirping behind a lobby door for the last few days of our stay. Every time I walked by it, I had to hear the chirping. Another petty issue but I never had this problem in any other hotel. I can't believe the hotel staff did not do something about this.

    > The hotel was aesthetically nice but seems to have been built cheaply. This hotel will show its age quicker than most.

    > The parking garage was difficult to exit. I actually saw other people have difficulty.

    > There was another thing that turned me off that I will not mention because I was mostly responsible. I don't want to bad mouth a hotel for something that could have been my fault. Some people might think I have justification for mentioning it.

    I took into consideration that our seven night stay was around $398. I would rather pay more and not deal with these types of annoyances.

    SP is the Volkswagen of Las Vegas hotels. Looks good and fun but unreliable. I understand how South Point would appeal to the vast majority of people. I am just not part of that vast majority.
     
    Last edited: Jul 10, 2013
  2. chef

    chef Resident Buffetologist

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    JW,
    Sounds like mostly petty complaints. I see where you're coming from, though. After bad gambling outings, I've also seen my disposition change such that these little things nag at me.
    If I left Vegas on a winning note, don't think they would bug me as much.
     
  3. JWBlue

    JWBlue VIP Whale

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    I took that into consideration.

    It was just a bad trip overall. Nothing went right. I knew it was a bad omen when just before leaving home I put on my watch and the loop for the excess strap broke. $56.00 to replace.

    I had to walk around with my watch strap hanging out. It looked awful.
    Super Glue did not work.
     
  4. Viva Las Vegas

    Viva Las Vegas Ramblin' Gamblin' Man

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    Sorry you had a bad trip. You can have a bad trip anywhere. My worst Vegas experience was at Aria (I flew in not feeling well, loud party next door, they had nowhere else to move me and I bailed on my 3 night comp stay). I stayed a second time and the trip was fine.

    I stayed at South Point last September and was pleasantly surprised. I found the room quality better than most CET/MILFe offerings, great customer service (check in, pit, cocktail waitresses) and FP JOB. I also liked the bar/restaurant across the street and SP's race book.

    Drawbacks were limited to smoke (a problem at many Vegas casinos, but typically not at the larger/ higher ceiling & better air systems at CET/MILFe casinos).

    I've also had great experiences staying at the independently owned and operated Wynn/Encore, Cosmopolitan, Treasure Island (post MGM sale) and Silverton.
     
  5. smartone

    smartone VIP Whale

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    Dude... Really? That's an "issue"? You're a solid Vegas veteran and I enjoy your posts. I'm really sorry the problems mounted on top of some bad gambling. I personally am not a fan of the SP due to an overwhelming older contingent I perceived, but most seem to view it as a solid joint. I hope you're able to put this trip in the rear-view mirror and get back to staying at the properties you've come to appreciate.
     
  6. JWBlue

    JWBlue VIP Whale

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    So funny.

    A lot of people mention smoke being an issue at SP. I am usually sensitive to second hand smoke but didn't even notice it.
     
  7. bardolator

    bardolator Lifelong Low Roller

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    You have mentioned some significant issues that may be developing, and pointed out some things that I notice as well when I go there. Overall, though, South Point cannot be said to be an unprofessional operation. The owner knows his crowd and offers good value. SP's status as an independent is good for many. For example, its hosts are given more latitude than are hosts at the multis. It's a people business, yet you have trouble finding big companies that permit associates to deliver a good people experience
     
  8. Keyser Soze

    Keyser Soze Low-Roller

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    I share your dislike for South Point, but for different reasons. I don't like it because they will not take my blackjack action. But when they ask me to leave they do it nicely though.

    Looking at your list of complaints, the only one that would bother me is the clogged shower drain. When I check into any room, my first order of business is to turn on the shower to see if it drains. Showering in standing water is nasty. Hate it.
     
  9. mdm4sfest

    mdm4sfest Low-Roller

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    When I come across these things in Vegas I say "f*** it"...and then get a slice of pizza.
     
  10. Someone

    Someone High-Roller

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    what is the pizza ends up and sucks :confused2:
     
  11. zamboni

    zamboni VIP Whale

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    I prefer those style door hangers, other ones always fall off and you don't notice until you've been gone all day.

    I stayed one night in February and thought the beds were comfortable, not the best I have slept in while in Vegas- that honor goes to the Cabana Suites, but comfortable nonetheless.

    I agree about the parking garage. Exits aren't marked worth a shit and it is hell getting out of the place.
     
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  12. zlanga

    zlanga Low-Roller

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    Especially with the way some of the folks who ARE familiar with it come flying up the ramp at around 40 mph... I bet there have been more than a few accidents in that parking structure!
     
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  13. M_ILIS

    M_ILIS High-Roller

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    I was just there and heard that cricket too! We enjoy SP quite a bit, though.
     
  14. jpw711

    jpw711 VIP Whale

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    I'm a fan, with that said, my wife made it her mission to feed the cricket in the bathroom. Lucky for the cricket, I wasn't informed of it till we were getting ready to check out, and that it was a mute cricket.
     
  15. 21wins

    21wins VIP Whale

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    The only thing about SP that offends me is the new resort fee:)

    The only other thing is that the dealers are not real friendly IMO.

    Other than that I like the place alot.
     
  16. shifter

    shifter Degenerate Gambler

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    my wife is going to a conference at SP in a couple of months. but I can't say we'll have much to say about the rooms. fortunately it's just a 10 min ride down I-15 in a Rolls from the Mansion. :)
     
  17. valsdad

    valsdad Tourist

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    Damn crickets!!!
     
  18. dfalk

    dfalk VIP Whale

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    This is not a problem, the hot pavement did you a favor! :poke:
     
  19. ItsJustMe

    ItsJustMe Low-Roller

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    South Point used to be my favorite hangout from 2009. Every trip starts with a visit to SP after getting my car. Couple of times during the day. Last casino visited before returning the car and going to the airport.

    In the last year I find myself frequenting SP less and less. A number of good dealers are no longer there - replaced by new dealers who do not smile, talk and are generally more hostile. :nono: Some open up after I start tipping them, but a large number will just say "Thank you for the bet", put it away and go back to automation.

    This last trip for 6 days in Vegas, I only went to SP once, and at least I got 1 dealer out of 3 who became more friendly after tipping.

    Too bad... I use to stay there alot, but not since 2011.
     
  20. NickyDim

    NickyDim VIP Whale

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    If those are your biggest complaints, this must be one terrific hotel. It didn't smell, didn't have mildew, elevators worked, AC worked, food gave you nothing to complain about, and pool wasnt green. I'd be pretty happy.
     
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