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Slots Slot Machine Malfunction Story

Discussion in 'Slots' started by cjohnson202, May 6, 2014.

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  1. cjohnson202

    cjohnson202 VIP Whale

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    Anyone else had a slot machine break while playing it? After spending 6 days at Mlife resorts spending a ton of money, I was at MGM this past Sunday (my final day of a 7 day trip) playing a two player bonus slot machine (Little Green Men, Cosmic Blaster). My girlfriend was playing one of the machines, I was playing the other. She triggered the bonus by getting three "cosmic blasters", so she was suppose to play at 6x and I was suppose to play at 4x. At the start of the bonus round, the screen froze and we were unable to play. We each won only a couple of dollars, which is about 40-60 dollars minimum less than I usually win on that bonus round playing the bet I was. I called over a floor attendant and a supervisor during the bonus round and the supervisor was completely rude, gave us each $20 and refused to do anything else. When the technician showed up he said the machine was broken earlier in the day and had no idea who allowed the machine to reopen because it wasn't fixed. Even he said me and my girlfriend were due more compensation than we got. I complained to Mlife who added $25 in free play, but a totally negative experience has me 100% sure I'll be going to Total Rewards for my next stay in July. I expressed my unhappiness over twitter to Mlife and they got me to email my story to them and they have since passed it on to MGM, but I don't expect them to do anything else for me, and even if they did, I think Planet Hollywood will be my new home base for July.

    Anyone else have a situation like this happen to them? Where did it happen? and what did the Casino do for you? I was surprised Mlife treated me the way they did. I've stayed with them three times in the last year, I'm a pearl member and only a couple thousand points away from being gold. You'd think they'd appreciate my business....
     
  2. burdog

    burdog Low-Roller

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    Sadly that little sign, "Machine malfunction voids all pays" is the casino's way to CYA. It isn't right but I am somewhat surprised you got what you did out of them.
     
  3. meyers67

    meyers67 High-Roller

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    If a technician said "the machine was broken earlier and he didn't know why it was reopened", then I would fight for reimbursement of my losses on that machine for the day.

    May not get you anywhere, but that's how I would proceed.

    You were playing on a machine where your losses count, but your wins are voided. Doesn't seem fair.
     
  4. anfurney83

    anfurney83 Tourist

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    A similar thing happened to me at The Quad. I was playing one of those newish Wizard Of Oz games, the Glinda version. After much trying, I finally triggered the bonus where you pick the emeralds. I tried to pick, and it became clear the touch screen wasn't working. After 2 slot technicians trying and failing to fix it, a "supervisor" showed up and offered me $10 on the basis "I probably wouldn't have won much more than that". At this point I'd been waiting nearly an hour. I complained, and she basically said its $10 or nothing. I took the money and will never set foot in there again. Sure, it doesn't sound a big deal but it was just quite representative to me of how bad customer service has gotten at Total Rewards casinos.
     
  5. tringlomane

    tringlomane STP Addicted Beer Snob

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    It's happened to me two times in the past year. Before this, I don't recall it ever happening.

    One was at Monte Carlo where they decided to have 25-play Video Poker machines near the poker room that had a "bet one" button to behave exactly like a "bet max" button would. My biggest issue was that I was pretty damn drunk at the time I noticed the problem. I hit the bet one button because I wanted to bet less. Then I noticed it bet me max without my intent all 25 lines at 6 credits each since it was Super Times Pay. I got a high pair, so it worked out to roughly a push. But now the curiosity got to me, so I did it again. This time, a garbage deal and maybe I got a 1/3rd of my $7.50 wager back (roughly a $5 loss). So obviously I knew it was a mistake in the machine.

    The slot tech was an idiot and didn't believe me. He thought I bet max a 2nd time because I am some degenerate gambler or drunk idiot (maybe latter). The last ~50 hands were 1 line at 6 credits each before this. When his test dollar forced him to bet 3 hands at 6 credits each (it was a Super Times Pay machine), I said "look what happened!". And he says BS like "Sir, I'm trying to help you." and totally ignores WTF happened. Same goes for the slot floor manager. After about an hour of arguing, the slot manager (likely for the first time) is realizing I am arguing over five dollars. At this point, he gives it to me. And although I'm not really satisfied, I don't contact Gaming over this.

    And I regret not taking time out on our last stay around that area to fight this. I tested it at the very, very end of my Feb. trip to see if someone fixed it. Hell no. It still max bets if you hit the "bet one" button. If I had another hour of time, I would have thrown another fit. Problem was it was 3:30 and our flight left at 6. :(

    Then in January, another slot malfunction happened on a "Hexbreaker" machine. This time in Tunica at Tunica Roadhouse (CET property). Here, the slot touch screen was terribly calibrated. And I was trying to adjust the "bet per line" when the machine "registered" a "max bet" instead. I didn't win, and I immediately put the service light on. The slot manager tested a spin with my money, same max bet, also a loser, and then got a slot tech on the problem.

    Unfortunately the slot tech on duty was unable to fix the problem immediately, but the manager came back and gave me $10 to cover the ~$4 in losing spins between him and me and the mild inconvenience. He said I could keep playing the machine if I used the buttons only (i.e. he wouldn't cover another touch screen error), which I agreed to, but he couldn't get someone to fix it until later. I didn't get a chance to double check the machine until a couple months later, but it was fixed when I tried it. I was satisfied with this outcome, and will be staying there once again on Sunday and Monday.
     
  6. Readingfanman

    Readingfanman Low-Roller

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    Not a broken slot machine, but when I was playing machine roulette at The Trop, the ball wouldn't spin, and had essentially got itself stuck, called the service light, and they had to open the machine up to get it working, they said we could take out our TITO and gave us a $10 Starbucks card. Not bad.:thumbsup:
     
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  7. Drambler

    Drambler High-Roller

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    A few weeks ago I was playing a walking dead slot at the D. I hit a bonus round, which then lead to two other bonus rounds. The first two rounds I didn't win much. I had about $23 in credits in the machine. The third bonus round started off with me having to choose one of three wheels to spin. When I tried picking one, nothing would happen. The touch screen was not working.

    I called for service and they rebooted the machine, called over two technicians and spent probably a half hour or more trying to fix it. The slot manager asked me what I had in it and I told him $23, but that I would have probably won way more since I was in the middle of the bonus. He said they could give me $25 but that was it, since there was no way to tell what I would have gotten.

    Everybody was very professional and polite and they did try their best to fix the problem so that was fine by me. I got several apologies and felt like they did everything they could do to fix it. I guess if they were rude, I'd probably have had a different attitude about the whole situation.
     
  8. dmr

    dmr Registered Abuser

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    Years ago I was playing Frog Prince, penny, maybe 9-10 lines per spin. When I finally got the bonus the touch screen was totally numb. I hit the service button and the attendant came, marked it out of service and gave me a slot ticket for $5 for the hassle.

    Since the bonus on that machine typically runs maybe 200 credits at that level, I thought it was more than fair.
     
  9. alana86

    alana86 Low-Roller

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    My biggest fear is winning a hand pay or something big (never happened to me I don't think) and the machine turns off or goes blank before they get to me. Biggest fear!
     
  10. stackinchips

    stackinchips High-Roller

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    Had this happen at Mandalay Bay a couple years ago on one of the 4 screen games where you can play Buffalo, Pompeii, etc. They were brand new machines at the time, and I was betting 2x per game so around $2.50-$3.00 IIRC. Anyways, I trigger the Super Bonus, where you get all four screens instead of just one for the bonus. The machine goes to initiate the bonus and it goes black with a call attendant box popping up. Slot tech comes over and tries to reboot the machine several times. Every time it shows the bonus being hit, and when it tries to start the bonus, same thing happens.

    He calls over a slot manager, who offers me what I had in the machine in credits, and $20 for the bonus. I explain to him that I would have won at a MINIMUM $20, and most likely it would have been far more. He offers me $30 and the credits and says that's it, take it or leave it. What pissed me off is that they got off with paying me my worst case scenario, and they avoided the possibility of a huge payout. I left and was not a happy camper.

    IMO the casino should be forced AT A MINIMUM to reimburse you for any money you've risked in the machine. If the machine malfunctions when you get the bonus, they aren't offering you a fair game, and therefore, any moneys that you've risked under that pretense should be refunded.

    On a side note, on a different trip I was cruising through MGM decided to throw a 20 in a LOTR slot, ripped max bet, ended up with like .10 cents in the machine. Couldn't spin as min was .40 so hit the cash out button, and the servers were down, and no machines could print a TITO. I wasn't waiting for a .10 cent handpay, so I just left. Got home and got an email from MGM apologizing and saying $25 in FP would be on my card for future use. Next trip, I went to MGM, used the FP in a $1 Triple Diamond machine, and hit for $300. Best run ever from .10 cents!

    ETA: To add salt to the wound, a friend of mine recently sent me pictures of him betting the same amount as I was, hitting the bonus that I had triggered, where he racked up a $2k handpay. Probably wouldn't have been that lucky, but I'm quite certain I would have won more than a measily $30 bucks.
     
  11. bdautch

    bdautch High-Roller

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    I had this happen in Atlantic City. The technician said the money was gone for sure. I replied, "Mind if I stick around just to make sure?" He muttered something about me wasting my time and whatever, but I stood there and waited. Sure enough, my $187 in credits were still there (I was only in for $60). The technician seemed almost angry at me for getting it back, like I didn't deserve it. Needless to say I cashed out and walked away.
     
  12. Smo

    Smo Mr. Las Vegas

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    I was gonna say the same thing.

    Sure, the squeaky wheel gets the grease, but you weren't supposed to be compensated whatsoever.
     
  13. stackinchips

    stackinchips High-Roller

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    It should say that it voids all "plays". If the machine can't initiate the bonus round (which on penny machines is the only way you win), then the game is rigged, and therefore every cent you've wagered on the machine under that pretense should be refunded. What if you're into a machine for $200 and finally hit the bonus, only to find out that the machine is broke?

    In a related note, my wife's grandfather once hit a progressive on a WOF and they actually fly a tech out from the manufacturer right away to verify there was no malfunction before they pay it. And of course that comes with the fine print of "payable as an annuity over 20 years".
     
  14. Kickin

    Kickin Flea

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    +1 Agreed.

    I hope you got the technician's name. If this happened to me I'd borrow a page from KingBBinLV's book and call the gaming control officer on duty. He's posted about a lot of success doing that. The fact that the tech said it was broken and didn't know why it was opened is pretty damning. Sucks either way though.
     
  15. JustNgo

    JustNgo Low-Roller

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    Not on a slot machine, but had a shuffle machine on pai gow poker only give my gf 6 cards (you're supposed to have 7). She had aces full of kings, but since she couldn't complete a hand, she did not get the bonus payout or what was nearly a guaranteed win for about $50. Luckily it was only a full house, if it was a four of a kind or better, I would probably have cried a little.
     
  16. WrongWayWade

    WrongWayWade VIP Whale

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    Barely related, but I've actually had this bad dream several times after too many hours in the casino:

    I'm playing Pai Gow Poker and I'm fanning my cards out, and I realize have way too many cards, like 11 or 12. All I can think is 'How the hell am I going to get away with this?!?" :cry: :peace:

    To your story:
    I can't imagine why they can't pay the bonus if she actually made a full house. It isn't like her 7th card is going to make the full house disappear. Granted, she can't play the main game (and should push her main bet), but she should win the Fortune Bonus, (if I'm reading what happened correctly). Their damn fault, not hers.
     
  17. JustNgo

    JustNgo Low-Roller

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    "Machine malfunction voids all pays" Yup...that thing sucks. They didn't foul the entire table though, just her hand because the card got trapped in the shuffler. Not sure how I feel about whether or not the whole table should have been fouled and pushed.
     
  18. cjohnson202

    cjohnson202 VIP Whale

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    That was the big issue. Between myself and my girlfriend, we were probably around $200 deep into the machine. $40 reimbursement didn't seem fair at all to me. I guess I'll see how Mlife / MGM respond to me later in the week, as I've been promised a follow-up. Not so much about how much they gave me, but as to how I was treated by the supervisor on duty.
     
  19. Kobra2848

    Kobra2848 Low-Roller

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    Many years ago I remember my wife getting into an argument at the Sahara with a slot attendant. This was back before tito when slots still dropped coins and she was playing a machine where you dropped your quarter on a shelf and hopefully it would push quarters into the hopper. She played for awhile and finally pushed a large stack of quarters off but only a couple dropped into the hopper. She called the attendant over and when they opened the machine it appeared that a flap was not positioned correctly so most of the coins were falling on the floor inside the machine. I think they offered her a couple of bucks but she thought she should get the coins on the floor. She lost the argument and while waiting for my cold one so we could leave another slot attendant came by and said that the other attendant didn't handle it correctly and gave my wife a couple rolls of quarters.

    Mark
     
  20. cjohnson202

    cjohnson202 VIP Whale

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    Mlife has told me that MGM's marketing department would be in contact with me within the next few days. Sounds like they'll at least offer me something, though if it's something off my next stay, I'll likely pass as I've got a host at PH taking care of me for my next visit.
     
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