Can someone shed some light on box office service fees? I recently used the BOGO Standard Companion ticket to Zumanity. I called the redemption line, and she redeemed the reward and told me the other ticket would be $53.90 + LET. That was fine...I guess...even though the terms and conditions say the ticket will cost $49. But then today I get the confirmation e-mail and I have been charged a $10.95 service fee not only for the paid ticket, but also for the free ticket, so my total was around $88 which is quite a difference from the $49+tax I was expecting to pay. Is this normal to be charged the service fee on the free ticket as well?? In comparison, I bought one ticket to Kathy Griffin in September and was charged the service fee. A friend ended up deciding to come with me so I called and had it changed to 2 tickets. When I got my confirmation for the change, not only was I NOT charged a service fee on the extra ticket, but the service fee for the first ticket was taken off. What's the deal with service fees?