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Screwed around (or over) by host at the Cosmo? Is that normal?

Discussion in 'Comps' started by cxi, Dec 13, 2012.

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  1. cxi

    cxi Tourist

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    I got what seemed initially like 'good treatment' by my host but then more or less silence at certain points, including not fully showing my play even when it was stated as being logged in a certain way by the pit.

    But the icing on the cake was contacting the host and asking if he can help out with some meals eaten at the casino to be told, "I was able to pick up most of your remaining balance." Only to find that my resort credit had been used to cover this? That's like saying "Hey, I got you taken care of, can I borrow your wallet?"

    So am I wrong to be frustrated and upset?
    Makes me reconsider ever playing at the Cosmo again.
     
  2. Pinny Long

    Pinny Long High-Roller

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    I think it's ultimately an issue of semantics and communication.
    There are many phrases that I think sometimes get thrown around or used by property staff (hosts) and guests that are often either open to interpretation and/or victims of assumption.

    As a hypothetical, a host may sometimes say something like "Your bill was covered by your play level". What does that mean? Well, we can SAFELY assume that it means such charges won't show on the guest's credit card statement, but does it mean the charges were straight comped or does it mean that the points accumulated during play were enough comparable cash value to cover the bill? The answer is, you won't really know unless you and the staff clarify it.

    I think this is also why it is important to, if someone has certain expectations, that these should be spelled out clearly in writing (email) prior to checking in. "So, are you saying that if I play a consistent 4 hours of $100 blackjack a night my room will be free, and not charged to either my credit card bill or by my points?" "Yes, sir, that is correct." Well, then you would have a clear agreement and deviation from that would be a basis for complaint and you would have clear documentation to support your argument.

    As for your points being logged properly for your play . . . I don't know about that. I never ask about mine and haven't the energy to try and track anything. I suppose you just have to be vigilant and check your respective cards/accounts at the players' desks to see if the marks are what you believe they should be (and address the inconsistencies when they actually happen). I am horrible at knowing what I actually gambled any particular night, because I'm all over the place, but for someone with a very consistent pattern ("I sat at the same table for 8 hours and always bet $100 a hand) that is much easier to cross-check.

    Anyway, ultimately, you just gotta decide for yourself whether or not you're happy with the property, the services, and the treatment. If you feel better at another place, just tell Cosmo you're moving on.
     
  3. evoni

    evoni High-Roller

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    Is your host's initial's by chance PG? Because my host has accidentally done some ditzy things but I think he has a form of ADD. :)

    If your hosts exact words were that he had picked up most of your remaining balance I would contact him and ask why it looks to you like the only amounts taken off was from your resort credit and hear what he has to say about that. Whatever answer he gives you should help you decide if you want to continue to stay there and also keep him as your host if you do stay.

    When my host tells me he has picked up some or all of my charges, it's never meant that included my upfront offer or a resort credit if I was paying for a room and had a credit with it.
     
  4. cxi

    cxi Tourist

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    evoni: So close... the initials are PC... :)

    I'll contact him and see what's up then since those were quoted verbatim from him.

    Thanks for the tip!
     
  5. Pinny Long

    Pinny Long High-Roller

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    Well, then, for what it's worth, if I were to make an assumption of what the below quote meant, I too would think that it meant the charges were just being taken care of by the property (not paid via points).

     
  6. mrstealth

    mrstealth High-Roller

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    Although this isn't the first time ive heard a story like this about a host at the Cosmo this is pretty typical of hosts overall. Big on promises up front and little on follow through. As the trip gets nearer they become harder and harder to track down and they always seem to be on vacation while you are in vegas
     
  7. littlepiggie

    littlepiggie VIP Whale

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    THe service you guys get is unacceptable. I have a great host there and she helps me whenever she can. I have stayed there 5 times with her as a host. Everytime I showed up my room was exactly what I asked for.(Fountain view with a soaking tub) Never had her miss anything. I asked her if she could hook me up with a food credit as I would miss getting my platinum bday credit and she did. She always responds to my emails within 2 business days and returns my calls if I call her.
     
  8. C0usineddie

    C0usineddie VIP Whale

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    Without any other knowledge, maybe you got what you earned and were expecting more and were dissapointed when you did not get it.
     
  9. jacj2020

    jacj2020 Tourist

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    Taken For a Ride

    I was playing some Talon Club BJ, when a host introduced himself. Later that evening (about 2:eek:o am) he offerred a Limo to take me back to the Mirage.
    Nine weeks later on a return trip I checked my account balance. $37.00 was deducted for limo transportation. Yea, I was Taken For a Ride!
     
  10. Tellafriend

    Tellafriend High-Roller

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    HAHAHHAHHHAHHHHAHHHAHAHAHHHAHAHHHAHHA!!!!!!!!!!!!!!!

    Sorry for your personal loss here, but damn i have to say that you and everyone else were repeatedly warned about this place over a year ago!

    HAHHAHHAHAHHAHAHHAHHAHAHHAHAH!!!!!!!!!!!!!!!!!!!!!
     
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