On January 1st, MSS made more work for their staff. When you win a scratch card for a quad or better, the staff have to fill in more details and have you scratch it in front of them. This slows them down (their hands must get tired) and you can't believe how long it takes some people to scratch a card. I asked one worker for the reason and she hadn't been told. I'm guessing there must have been some fraud. If this new policy has changed in the last couple of weeks, I'd like to know. Also when you take your winners to the cashier, you should do it right away. Like anyone is going to jump off their VP machine to run to the cashier. They have to sign their full name on the back of each card. From experience, I do know to cash them in within the 24 hours, otherwise they won't be honoured. Also, if you play multi line VP, you can't earn a scratch card if you're not playing all the lines. Sometimes I play max credits but only play 6 or 7 lines. Overall these cards are a loss leader for MSS, because you waste valuable gambling time waiting for your $2 card. Ok, $3 on a good day. I'm sure they'd like to find a way to get rid of them.