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Table Games Run-in with a pit boss

Discussion in 'Table Games' started by Kuch1000, Jul 2, 2013.

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  1. Kuch1000

    Kuch1000 Low-Roller

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    16th trip to Vegas. I play a lot of table games, primarily Pai Gow. At the NYNY yesterday, I had a run-in with a pit boss for the first time in my life. I have always had positive experiences with them in the past, often seeing them joke around with players and dealers.

    My wife and I had finished up playing and were getting ready to head to dinner. We had $75 in $5 chips to color up, so I put them near my betting circle and asked the dealer to color. At the same time, a pit boss brought over a box with some chips to change out. The dealer took my stack and pushed it out to me. No biggie, I thought, I'll just take my chips and go to the cage since I wasn't sure how long the chip exchange was going to take. As I take them and start to get up, the dealer says, "No, I can color for you". So I take my chips, put them back near the betting circle for her to color. (this was about a foot from where the chip box was sitting).

    The pit boss immediately lays into me. "What do you think you're doing? You don't set chips out while we're working!" I was taken aback, thinking maybe he was joking. He wasn't. I explained that I was just going to leave but the dealer told me to she would go ahead and color. He responded with more harshness about my chips getting mixed up with theirs, etc. I just said "Look, we'll just get out of your hair" and picked up my chips and left. He laid into me again and finished with "Unbelievable".

    My wife wanted to report him somehow, but I'm rather non-confrontational and didn't really know who to go to anyway. We were obviously still talking about it at the cash cage, and the cashier started asking questions. She called the floor manager, who profusely apologized to us, went over and talked to the guy, and then comped us a dinner. I was impressed by all of that. Was not really looking for anything, but heard from a couple of the cash cage employees that they were glad we said something.

    Not the crime of the century, but it was certainly a strange experience. I didn't purposely do anything wrong, and really felt like I was just following the dealers instructions.

    My wife had harsher words for the PB.......
     
  2. shifter

    shifter Degenerate Gambler

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    probably just the guy having a bad day, but that's pretty ridiculous. glad you got a free dinner out of it.
     
  3. ams722

    ams722 Side Bet Shunner

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    By the responses of the cashiers in the cage, it sounds like maybe that guy is a d bag to everybody (employees included).
     
  4. mike_m235

    mike_m235 Tourist

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    Nice that they took care of you.
     
  5. NickyDim

    NickyDim VIP Whale

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    I'm glad you got dinner for putting up with the rudeness.

    I had a run in with a PB at Harrahs AC when the replacement dealer at texas holdem bonus, who did speak english very well, started dealing ultimate texas holdem. Didn't notice until she flipped both turn and river at the same time not giving us time to bet the turn. I tried to explain to the dealer she was dealing the wrong game, when the PB came over after seeing me try to explain. She literally wagged my finger in my face, told me I'm not to be telling the dealer how to deal the game, and proceeded to let the dealer continue dealing the next hand like UTH, when I objected again, pointed to the sign that said THB, she pointed at my face not 6 inches and told me not to make trouble, then called a mis-deal and not pay my A-J unsuited hole cards, which upset me and I raised my voice enough to have the adjacent tables take notice.

    I got up took my chips without coloring up, when directly to the next pit and asked for supervisor of Pit bosses, got him and told him the story. I think he was aware of the commotion from where I came from. After talking with her and the dealer, she was removed from her position, he apologized to me and asked me how long I was staying. I told him 2 days/nights and he assured me I wouldn't see her again in that time, and apologized to me. Didn't get a meal out of it, but I haven't seen hide nor hair of her since, and we go every month.
     
  6. GilGunderson

    GilGunderson Low-Roller

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    I had an incident at NYNY last year with a pit boss, but it was mainly about my girlfriend winning at roulette (around 700). He had a new croupier come in, change balls, turn off the screen with the numbers on it, and had the new croupier pay out slow and pretend he didn't know the payouts. We basically laughed it off after winning a couple times with the new croupier then colored out. Either NYNY has become a sweat-the-money place, or its their PBs having bad days. I guess i'm not surprised.
     
  7. 44inarow

    44inarow VIP Whale

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    If nothing else, it's nice to hear that it sounds like the supervisors are actually "supervising". It's bad enough for a front-line employee like a dealer or a pit boss to be taking their bad day out on you, but I find it even more unprofessional when their boss doesn't care or thinks it's okay (assuming that you're not the one actually causing the problem, which, to be fair, can make things worse).
     
  8. undathesea

    undathesea Grandissimo

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    It was a $700 win that they were worried about? Or she was betting around $700/spin?

    I could be wrong, but I don't think winning $700 over the course of an evening would make the pit blink twice.
     
  9. paperposter

    paperposter VIP Whale

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    ive had pretty nice pit critters only 2 sofar that where bad one really nasty at cosmo and one at rio

    when i finishes playing at rio ask here my avarage and she said i saw 100 minium and 200 max and i said my max was 300 so fine and i said then my avarage was around 150 correct and she very nasty no 110.

    and at the coso when i bought in for more the pit person wasnt around each time so when she came by i asked her to mark my extra buy in and she got snippy and said let me do my job but it not as nice and nasty tone
     
  10. Pinny Long

    Pinny Long High-Roller

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    The only pit boss I ever had a problem with (or that I remember having a problem with) was at TUSCANY, and he wasn't intentionally trying to be a jerk to me, but he was definitely a jerk.

    I was playing roulette and he was chatting it up with the dealers. I don't remember how the topic started or developed but he was quickly spouting off about the dumb Mexicans in back and this and that about "minorities" and just being a crude ass and, in my opinion, very disrespectful to anyone within earshot.

    I just immediately called for color-up and then called the boss over. I told him, "Hey, Buddy. You might want to watch your mouth when yapping about 'minorities'. Many of your clients either are one or happen to be married to one." He stammered like idiot racists caught in the act always do and babbled something about having minority friends and not being racist or whatever, and I just said clearly, "No. That's not it at all. You're a rude racist person. Have a nice day." And I left him to smolder.

    I never reported him to anyone as I usually just "work stuff out" in the moment, but I kind of wish I'd spoken to a higher up.

    I'm not an easily-offended person, and if it were the players having such a conversation I wouldn't have really cared. But the lack of respect and professionalism shown at times by people in service positions really gets my dander up. You want to be a racist jackass, do it on your break. Do NOT do it in front of the CUSTOMER who is spending good money for the unfortunate accidental privilege of hearing a bunch of bigoted garbage.
     
  11. GilGunderson

    GilGunderson Low-Roller

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    That's the thing, She made about 700 over the course of a couple dozen spins or so. It was maybe 30-50 a roll she was betting. Ridiculous for any hotel on the strip sans casino royale to sweat that kind of action. It was around 1am on a friday morning. The guy was really just being a jackass.
     
  12. undathesea

    undathesea Grandissimo

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    Hmmm... weird. Not like it's his money. Most of the pits are happy to see you win. Especially if you have history.
     
  13. GilGunderson

    GilGunderson Low-Roller

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    I know. Neither of us had ever seen anything like that before or since at any casino we've been to.
     
  14. shifter

    shifter Degenerate Gambler

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    some aren't. I've heard some talking like it is their money you're winning.
     
  15. LV_Bound

    LV_Bound VIP Whale

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    It is something so insignificant yet really can put a damper on a trip.
    After all, we go on vacation to get away from the bs and people like that.

    I agree that most are very friendly, some have a constant sour puss face and the very few just simply rude and hope to never have such an encounter.

    I recall one pit boss giving me a fist bump when leaving the craps table with the comment of "nice rolls". He also thanked me for the bets made for the dealers.

    Glad to see the casinos are still concerned about your experience and provided a dinner.
     
  16. WrongWayWade

    WrongWayWade VIP Whale

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    I think you have misinterpreted the actions (or non-actions) of this pit boss. It was probably time for a new dealer anyway; they might switch balls every time a new dealer starts his shift, and you probably just received an inexperienced dealer that still has a hard time calculating the payoffs. I doubt the pit boss told the dealer to pay out slow. That would be anti-profit on their part. They certainly don't want to run your girlfriend off after she won $700. Just the opposite: they want her to STAY THERE and give it all back.
     
  17. bardolator

    bardolator Lifelong Low Roller

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    It's so easy to take money from gamblers that casinos can leave a lot of it on the table and still do well. That is how creepy critters keep their jobs.

    I've been stared at a few times, especially in my early days of counting, but otherwise have had almost entirely neutral or positive experiences with the pit. Hope I never have a story to share on a thread like this.

    Thanks for sharing yours.
     
  18. Kickin

    Kickin Flea

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    So true. Search through some of the articles in the reading room on Casino Enterprise Management and you'll see these guys are obsessed with getting their hold up and having to justify it every day. Even if a lot of it is out of their control. The $700 example may not be realistic but I have a hard time believing PBs don't care whether players win or lose after learning they have to regularly justify their pit's hold.

    http://www.casinoenterprisemanagement.com/
     
  19. Someone

    Someone High-Roller

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    to the OP I am glad the cashier encouraged you to talk to upper management and that upper management showed concern and attempted to make amends...if it was me I would gladly get yelled at for a free meal haha, but it is easier to say that in hindsight than just suddenly getting yelled at over nothing

    and as for those talking about the surly attitude over winning it seems to me that it is really often about the % of winning VS the actual dollars that seem to set them off

    stories told on here with small time card counting at blackjack and getting ask to leave the table and watching the "cheating Vegas" series of videos especially it shows that those that are most successful as cheats and advantage players are often the most successful because they keep things relatively small and play frequently VS going in for the "big score" right off the bat and it is really the frequency of winning that seems to catch attention

    on the Vegas dice setting video the guys that were never having issues were keeping things small, not getting all crazy for a win and generally keeping a low profile while their "star" setter that liked to show off and bet bigger on a run drew attention to himself and ended up with box men ect messing with him, getting banned from places and generally making it hard on himself to carry on long term

    same with some of the out and out cheaters....the ones that kept it going kept it small and one of them even reversed the system and had small wins and then "slid chips" on the losses which was not what the eye in the sky was expecting at all....he set the higher chips on bottom saw the dealer was paying like it was all reds, called them out, got paid, but when he did the same thing on a loss he would swap the stack out for all reds instead of reds with a larger chip on the bottom....and no one was looking for that and since there was nothing to see on the win he got paid over and over on those
     
  20. GilGunderson

    GilGunderson Low-Roller

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    While possible, the way they went about it had the complete opposite effect. If you saw the way he had things running, i'm sure he wanted my gf to lose, but was very shortsighted in getting us to leave the table. It's like he was happy to see us leave. the croupier who came in knew what he was doing, he was told to look hesitant more or less. the timing of the dealer switching was completely off from every other casino we'd been to. It was all funny business with this guy. I'd never seen anything like it for such small beans. Then again, i'd heard NYNY was struggling in a lot of ways according to some of the locals in the industry. They were surprised as well, but seemed less surprised when i said it was NYNY.
     
    Last edited: Jul 2, 2013
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