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Room Rewards Question

Discussion in 'MyVegas' started by Paulie_D, Jul 17, 2013.

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  1. Paulie_D

    Paulie_D Tourist

    Joined:
    Mar 7, 2012
    Messages:
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    Trips to Las Vegas:
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    Hi,

    I'm still a little confused about redeeming for room comps and the procedure required.

    Could someone check my understanding.

    Assuming I have enough points I can 'purchase' a room reward at my chosen hotel.

    Once I have completed the purchase, I receive an email with instructions on actually making the booking(!) which involves a phone call (a pain for overseas callers)to a specific line.

    If my chosen date isn't available, my purchase has still been completed but, apparently, I can cancel this by contact a Customer Service Helpline and arrange a points return.

    If I purchase two rewards (1 day each to be continuous) for a continuous stay I can link these together. However, I have to check that they are both available before making the final confirmation.

    Where do I find details of this Customer Service Helpline?

    How long does the points return take?

    Am I the only one who finds this an incredibly involved and imprecise procedure?
     
  2. Pocketaces

    Pocketaces Tourist

    Joined:
    Feb 14, 2008
    Messages:
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    Trips to Las Vegas:
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    Can we ever redeem rooms for 3 consecutive days? I'm staying Friday, Saturday and Sunday night. I was thinking that I'd have to still pay for either Friday or Saturday then redeem one weekend night then for Sunday redeem a midweek reward.

    Maybe I could redeem a reward for one hotel for Friday, then link two rewards for Saturday and Sunday?

    Does that sound correct?

    I have enough points do to that. What would you guys and gals do?

    (sorry for the hijack OP)
     
  3. SH0CK

    SH0CK Stylin' and Profilin' Quasi Tech Admin

    Joined:
    Nov 2, 2001
    Messages:
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    Location:
    Tennessee
    Trips to Las Vegas:
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    You can contact them about refunding the points if you were unable to use the reward to book a room. Points are typically returned within a few hours of response from their support. No need to call a number, just contact their support:
    If you are able to book two or more nights in a row, just tell the check in clerk at the counter that you have multiple reservations and would like them linked.
     
  4. SH0CK

    SH0CK Stylin' and Profilin' Quasi Tech Admin

    Joined:
    Nov 2, 2001
    Messages:
    12,937
    Location:
    Tennessee
    Trips to Las Vegas:
    37
    If there are 3 different rewards you should be able to. Check the terms of the reward(s) in case they snuck some new terms in there about consecutive stays.
     
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