Hi, I'm still a little confused about redeeming for room comps and the procedure required. Could someone check my understanding. Assuming I have enough points I can 'purchase' a room reward at my chosen hotel. Once I have completed the purchase, I receive an email with instructions on actually making the booking(!) which involves a phone call (a pain for overseas callers)to a specific line. If my chosen date isn't available, my purchase has still been completed but, apparently, I can cancel this by contact a Customer Service Helpline and arrange a points return. If I purchase two rewards (1 day each to be continuous) for a continuous stay I can link these together. However, I have to check that they are both available before making the final confirmation. Where do I find details of this Customer Service Helpline? How long does the points return take? Am I the only one who finds this an incredibly involved and imprecise procedure?