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Room mess-up

Discussion in 'Misc. Vegas Chat' started by Starz22, Apr 25, 2013.

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  1. Starz22

    Starz22 Low-Roller

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    I wasent sure where to put this....

    I have a Go luxury with strip view room booked at the Flamingo for June 12th-18th. They have the best rate guarantee promise. I found my same room and dates for over a 100 dollars cheaper than what I paid. So I called them up and explained everything to them...the lady was very helpful and said she could change my reservation so I would get the discounted price. Since I had booked the room before resort fee's kicked in she assured me I won't have to pay them. She said I had the same confirmation number,no need to print out new papers.

    When I went to check after all was done....she had messed up and changed my room from 2 queen beds smoking...to a king with no smoking.
    What I'm wondering is....should I call and get this fixed or would this work in my favor to get a better room than I have now? Or am I screwing myself by expecting too much from their mistake? I don't want to show up and get put in a room lower than the one I booked in the first place.
     
  2. Skyler

    Skyler Low-Roller

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    I would just call and be nice and explain to the person you talk to that somehow your room preference got changed and ask that they change it back to what you want.
     
  3. Skyler

    Skyler Low-Roller

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    Also, if you have a go luxury w/ view, that is the highest room class they have before you start getting into suites. As far as I know all their suites only have king beds, so if you need two queens you wouldn't want a suite anyway.

    Just make sure they still have you booked in the same room class you originally booked.
     
  4. LV_Bound

    LV_Bound VIP Whale

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    Normally they will reconfirm at check-in and can usually switch but you are taking a risk that one is available.
    If you are like me and my wife we don't take chances. The only gambling we do is with the machines and tables. :thumbsup: We would call ahead to ensure that the room is at least what we are expecting.
     
  5. Dege6

    Dege6 Tourist

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    I doubt you could get anything lower than what you booked in the first place (two queens, smoking). But you're dreaming if you think you're going to get some sort of upgrade on your discount package, because they put you in a king/non-smoking. If it's important to you to have 2 queens and be able to puff away in your room, you better call and fix it now. Heck, maybe they'll throw in a package of ham and a loaf of bread for your terrible inconvenience.
     
  6. JosieCat

    JosieCat VIP Whale

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    I would call now and get it straightened out if you really need the 2 queen beds.



    Wow, with this response, I thought for a second I was on the TA forum :)
     
  7. S'AllGoodMan

    S'AllGoodMan High-Roller

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    Wow, with this response, I thought for a second I was on the TA forum :)[/QUOTE]

    Too funny, love it! :thumbsup:
     
  8. thebucket

    thebucket VIP Whale

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    +1

    (Really, room preference can be a major issue in terms of trip-enjoyment)
     
  9. Starz22

    Starz22 Low-Roller

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    Dege6...so sorry to offend you. I have seen many times people posting so and so messed up on my room...I got an up-grade. SO Very sorry that I thought I could benefit from their mistake. It IS important to have double queens as I am rooming with my sister. I very much LOVE to puff away in my room. Yes...I smoke...and pay dearly to do so.....so shut the f up...
    And iffen I get lucky I just might get me some ham and bread...PUTZ
     
    Last edited: Apr 30, 2013
  10. Naturaleight

    Naturaleight High-Roller

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    I've been reading some of Dege6's other posts and he/she has a very bad attitude problem. Not sure why they are angry at the world.
     
  11. kps

    kps High-Roller

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    Contact the hotel now and make the change. There are conferences going on the days you are there and a truck show so do you want to take the chance a correction may not be possible?

    I would think you don't want to start a vacation with having to scramble while checking in to get your original reservation fixed if they can. You fortunately caught the mistake now so why not have the piece of mind knowing you're going there with no hassles initially. Just a thought.
     
  12. Starz22

    Starz22 Low-Roller

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    I did call and got the matter cleared up. I didn't want to start my vacation in a bad mood,like others said. Peace of mind and getting very excited! Thanks all.
     
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