A friend of mine and her husband stayed at Ballys approx three weeks ago and just got hit with a $500 room damage fee on their cc. They were told there is an iron mark on the brand new couch. They never even touched the iron and are being told it's "our word against yours". They have been going to vegas for 30 years and have never run into anything like this. They have obviously disputed it with their cc, but from what they read online, customers never win. Anyone have any experience with something like this? I consider Ballys my "home" resort, but because our trip last week and noticing how really rundown it has become and now this, I'm going to have to make a move.