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Room damage fee at Ballys

Discussion in 'LV Strip Hotels & Casinos' started by kel3420, Oct 25, 2013.

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  1. kel3420

    kel3420 VIP Whale

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    A friend of mine and her husband stayed at Ballys approx three weeks ago and just got hit with a $500 room damage fee on their cc. They were told there is an iron mark on the brand new couch. They never even touched the iron and are being told it's "our word against yours". They have been going to vegas for 30 years and have never run into anything like this. They have obviously disputed it with their cc, but from what they read online, customers never win. Anyone have any experience with something like this? I consider Ballys my "home" resort, but because our trip last week and noticing how really rundown it has become and now this, I'm going to have to make a move.
     
  2. dmr

    dmr Registered Abuser

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    I think the best course is to dispute it with the CC.
     
  3. paperposter

    paperposter VIP Whale

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    ive had the best winning records of diputes with amex,there the best with charge offs ,my 2 cents
     
  4. Sam in Ut

    Sam in Ut High-Roller

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    I too have the best luck with AMEX disputes however my next trip I planned to use the Total Rewards Visa (just for the perks) . Hopefully Caesars won't stoop that low to get an extra $500 bucks...
     
  5. Someone

    Someone High-Roller

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    this is the first I have heard of this sort of thing (other than spring break areas of course), but if it keeps up it might become like renting a car where you need to video the stupid thing to protect yourself before you drive off in it and after you return it
     
  6. UTE

    UTE Plastics

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    I can't help but be skeptical. The OP was not there and is relating this information from a source which has a vested interest in spinning it their way. As a result, it's fruitless for us to take sides.

    Bill
     
  7. sweetcanadian

    sweetcanadian High-Roller

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    I wouldn't doubt this happened at all. I used to work in a hotel. The manager always went and took pics in a room before charging anything and also took multiple people with her to the room so they could verify things also. It is very hard to prove you didn't do it if you did not take pics beforehand unfortunately.
     
  8. Julie888

    Julie888 High-Roller

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    Mistakes can happen. Start by being civil. The friends should call Bally's and ask for photos of the couch and confirmation of the room number.

    Do they remember noting that the couch was brand new. Did they see an iron scorch.

    If this doesn't work, they should go the credit card route.
     
  9. Patripman

    Patripman Low-Roller

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    As a rooms manager and a housekeeping director for a large hotel it is not unusual to have charges placed on a guest for damage to a room. But like another poster stated there are many steps that is taken to ensure proper reporting and it starts with the housekeeping staff. One of the problems that may come into play is, was the housekeeper who reported the damage a regular to that section of the hotel. Ballys like so many large operations has regular staff assigned to specific floors and rooms and they are required to document any damage and or maintenance work orders for repairs. A regular housekeeper should of had some documentation of an iron mark and so should the housekeeping room inspector. I also think they would of had some level of management involved to place a $500.00 fee for damage and for the statement of "our word against yours" well let me just say that would of never been said to a customer in our organization and to be honest I doubt a CET manager would say that to a customer.

    My suggestion is for your friends to dispute the charges and then call Ballys and ask to speak to someone in management and follow that up with a certified letter.

    p
     
  10. leo21

    leo21 VIP Whale

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    I agree. They have to have a good amount of documentation if they expect the credit card company to maintain the charge. If it's just their word, initiate a chargeback and the credit card company will back you up.
     
  11. MikeOPensacola

    MikeOPensacola VIP Whale

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    OP, sorry this happened to your friends. But after reading this thread I think I will start taking pics in my room with a time/date stamp upon check-in of anything that looks out of order, just to protect myself. Too bad this happened to your buddy, but your post might help some of us in the future. Thanks.......:peace::beer:
     
    Annual Summer Bliss in the Land of Milk and Honey!!!
  12. Terry Benedict

    Terry Benedict VIP Whale

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    I have called the front desk to request they document damage to a room the first ten minutes I'm there. I even ask for the operator's name, write down the time, and put the note in my luggage to take home. No way I'm paying for a carpet stain or trim broken off the bathroom sink.

    An ounce of prevention...
     
  13. HAWJOHN

    HAWJOHN Tourist

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    Appreciate this posting. From this day forward, we will promptly notify the front desk if we note significant damages in the room. Hope this turns out well for your friend.
     
  14. paperposter

    paperposter VIP Whale

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    i stayed in hotel that had a hole in the wall. i went down and notified the front desk and aslo took a picture of it.
     
  15. nostresshere

    nostresshere Mr. Anti Debit Card

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    Credit card companies tend to back you up.

    Know why it often works? Hotels have to respond. They don't and you win.
     
  16. kel3420

    kel3420 VIP Whale

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    Follow up- all charges were dropped. My friend is not one to let things like this slide, and kept calling to talk to someone higher and higher up the food chain. She was finally told "oh, I see you are a Platinum member and have been staying with us for years. You never noticed the burn mark? Okay, we will take it off. It must have been the people before you."

    So while I am obviously happy she got it taken off, I'm a tad leery of the way this was handled and the obvious lack of supporting documentation. And yes, she was told, verbatim, "it's our word against yours". If you ever had to talk to the front desk at Ballys, you would know that some of the people that work there are downright rude.

    On a funnier note, my friends hubbie googled Ballys numbers and starting calling every number he could come up with, trying to get ahold of someone to help. They have now gotten several call backs, from the hotel maintenance dept and slot machine technical depts. lol.
     
  17. vegas3

    vegas3 Low-Roller

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    We have used that technique of finding CEO's/executives names and sending emails to commonly used email formats. It works great!
     
  18. dmr

    dmr Registered Abuser

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    This kind of confirms what I suspect is the standing rule in CET. Something along the line of push back at least one iteration for about anything.

    I recently had an incident at the local Horseshoe where a front-line cage agent refused to cash in an expired slot ticket. Got to the cage supervisor who filled out the form and I got my cash. :)
     
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