1. Welcome to VegasMessageBoard
    It appears you are visiting our community as a guest.
    In order to view full-size images, participate in discussions, vote in polls, etc, you will need to Log in or Register.

Reservation confirmation email

Discussion in 'MyVegas' started by IWannaBeInVegas, Feb 14, 2015.

Thread Status:
Not open for further replies.
  1. IWannaBeInVegas

    IWannaBeInVegas VIP Whale

    Joined:
    Jan 5, 2002
    Messages:
    2,639
    Location:
    Between here and there
    Trips to Las Vegas:
    20
    Why won't MyVegas or the hotel (Mandalay Bay) send an email confirmation of a room reservation? I asked when booking the room and told and so today I called the hotel and they said they could not help me
     
    Tentative Arrival
  2. BCMike

    BCMike VIP Whale

    Joined:
    Feb 23, 2003
    Messages:
    1,006
    Location:
    Austin, Texas
    Trips to Las Vegas:
    83
    Wonder if they're having email problems or delays today. I did book through mlife (not myVegas related) but they also said they were sending me a confirmation and I still haven't gotten it. That was probably 2 or 3 hours ago.
     
  3. klawrey

    klawrey High-Roller

    Joined:
    Oct 24, 2012
    Messages:
    705
    Trips to Las Vegas:
    9
    That's just standard MLife IT incompetence. They can't hire people that know how to click send on the email button. I booked an offer for 3 nights, $200 resort credit and $100 freeplay and they said they would email me a confirmation and it never came that day so I called the next day and they said they had the reservation/offer booked in their system and that they sent an email but would send another. Guess what did come that day either. Finally called back and got the confirmation number via phone and they said they'd try again and sure enough "On the third day, the email rose again!"
     
  4. IWannaBeInVegas

    IWannaBeInVegas VIP Whale

    Joined:
    Jan 5, 2002
    Messages:
    2,639
    Location:
    Between here and there
    Trips to Las Vegas:
    20
    I remember last year when I booked a stay at Mirage via MyVegas they would not send an email either, I then reached out to the Mirage on Facebook and they quickly took my info and sent it. Mandalay Bay does not seem to have much going on their social networking so I guess I will just have to hope all is well upon arrival.
     
    Tentative Arrival
  5. Snidely

    Snidely VIP Whale

    Joined:
    Nov 2, 2012
    Messages:
    1,987
    Trips to Las Vegas:
    20
    It's just one of those Vegas things. They are not good about sending confirmation emails. I wouldn't lose any sleep over it worrying they won't have a room for you or the terms will change.
     
  6. JoJoR

    JoJoR High-Roller

    Joined:
    Jan 3, 2015
    Messages:
    710
    Location:
    Connecticut
    Trips to Las Vegas:
    14
    A couple of years ago when they gave you the confirmation number you used to be able to look up the reservation on the hotel's website and email yourself the itinerary. I haven't be able to do that with a MyVegas or even a paid stay since then. But like others said, as long as you have your confirmation number you'll be good... I always have a copy of my MyVegas redemption email and confirmation # handy, but have never needed it with 6 MyVegas reservations I've completed so far.
     
  7. ncfatcat

    ncfatcat Low-Roller

    Joined:
    Feb 27, 2014
    Messages:
    100
    Location:
    Charlotte NC
    Trips to Las Vegas:
    2
    Stations Casinos the same
     
  8. jf3976

    jf3976 High-Roller

    Joined:
    Jan 27, 2015
    Messages:
    720
    Location:
    Mid-USA
    Trips to Las Vegas:
    8
    I'm staying w/ CET, I think I have lost sleep worrying about it ;)
     
  9. VegasDave

    VegasDave Addicted

    Joined:
    Mar 25, 2013
    Messages:
    1,003
    Trips to Las Vegas:
    50
    Call the reg reservation desk and ask them, I have experienced this many times booking through Mlife and Myvegas
     
  10. IWannaBeInVegas

    IWannaBeInVegas VIP Whale

    Joined:
    Jan 5, 2002
    Messages:
    2,639
    Location:
    Between here and there
    Trips to Las Vegas:
    20
    Iv done that, they tell me since it is a MyVegas they cannot email it.
     
    Tentative Arrival
  11. BCMike

    BCMike VIP Whale

    Joined:
    Feb 23, 2003
    Messages:
    1,006
    Location:
    Austin, Texas
    Trips to Las Vegas:
    83
    I called Mlife back and they said they'd email me again. I'm on a 3 night comp there... I still haven't gotten it 2 days later. I'll try them again tomorrow and if I don't get it, I'll probably just stay the full time at Caesar's properties. Not worth the hassle of dealing with it with mlife.
     
  12. BCMike

    BCMike VIP Whale

    Joined:
    Feb 23, 2003
    Messages:
    1,006
    Location:
    Austin, Texas
    Trips to Las Vegas:
    83
    Feel much better. I literally just got an email from MGM with confirmation so they do send them.
     
  13. C0usineddie

    C0usineddie VIP Whale

    Joined:
    Jun 7, 2011
    Messages:
    2,518
    Location:
    San Diego
    Trips to Las Vegas:
    12
    Its the system they the workers use.

    I work in a place such as this and I simply dont have the capability to access the email program to send confirmations.

    Of course they only want certain people to access these programs because they not only have those emails but they have numerous other emails that can be sent for all sorts of business functions.

    The workers would gladly click a button and send it if they could, they just cant.

    Its easy to say that they are just idiots or they should just allow everyone access but thats not the way its set up.
     
  14. BCMike

    BCMike VIP Whale

    Joined:
    Feb 23, 2003
    Messages:
    1,006
    Location:
    Austin, Texas
    Trips to Las Vegas:
    83
    It's just weird. I used to work in customer support and we had templates that would fill in pretty much all of the relevant info. Not blaming the employees at all but if you day your going to email me a confirmation, they should.
     
Thread Status:
Not open for further replies.