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Reporting bad employees

Discussion in 'Misc. Vegas Chat' started by shokhead, Jul 25, 2012.

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  1. shokhead

    shokhead I'm no big spender!

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    Bad employees are certainly bad news. For an employer, it can be his worst nightmare. These people, who can ruin the reputation of a company, decrease sales, or produce a negative working environment that can affect everybody else, are the people you would want to stay away from. But weird enough, they seem to have a way of getting into companies.

    Took that off a website as I'm not smart enough to write it myself.:eek:

    Seem to be reading about some of you having run into a bad or rude or whatever bad employees.
    Guess what? They won't change or stop unless WE REPORT THEM. Coming on here to complain about them make you feel better but not reporting them keeps them being a jerk to maybe one of us.
    To keep this short and sweet, when you have a legitimate problem with a hotel/casino employee then report it or send an e-mail but the employer needs to know. 1 or 2 complaints maybe a hint to pay attention to this employee or at least keep a file of these reports and a few more and that's a pattern that without us reporting they don't know about and that employee keeps on keeping on. Now we don't need to go overboard on a cocktail waitress that brings a drink and half the ice is melted or a waiter doesn't come by enough to get you another drink, s#$t happens but some of these threads I've seen for sure should have been reported or at least just find a igh up and them them and then it's in their ballpark.
    Enjoy Vegas, I do.:beer:
     
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  2. C0usineddie

    C0usineddie VIP Whale

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    I work with customers all the time.

    Of course there are lousy employees in every job but i would say, and i am sure that everyone who works with the public will agree, that there are always customers that you just cant please no matter what.

    Rude, obnoxious, know it all, unreasonable, demanding. Those are just a few of the terms that come to mind for them.

    I see a lot of threads here about how rude the casino workers are but have never seen one about how rude the casino patrons are.
     
  3. shokhead

    shokhead I'm no big spender!

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    Couldn't agree more about customers like that but you hope the employer is smart enough to see that and if that employee has no track record of problems then it's taken with a grain of salt. It's the pattern of complaints, not a single one.
     
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  4. texdan17

    texdan17 Low-Roller

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    I am a customer service nightmare, but I also have (unfortunately) worked with "the gen pop" all my life so my standard is high. That said, I also know as a former hotel trainer that everyone has a bad day. Some people over report issues. I DO tell people that give bad service "I hope you're just having a bad day and will think good thoughts that it gets better" when we part ways. I also always tip at least 20% for restaurant servers because they get the worst of it and want to hope for the best...maybe a good tip with a kind note or bit of advice will help them shake it off for other guests.

    My bigger concern are establishments with problems across the board...in this case, I ATTACK the management. My local casino has declined in service consistenly over the last year. It eventually reached a peak when a front desk MORON (sorry, patience to a point) threw my Amex card at me when I requested a manager to review my room assignment which I know could have easily been changed (and which she refused)...I did yell at her (she was rude to me first so I can be juvenile) but I then DEMANDED and eventually got a meeting with the General Manager. During which I brought e-mail evidence and reported anecdotely other issues we'd had. I clearly told him I blamed him for our declining experience and that we would not be back until (1) I saw evidence they wanted me back and (2) there was a noticeable improvement in service. I also told him that until that occurred I would gladly share my bad experiences with anyone that cared. To be fair, I told him I would also do the same for good experiences...except I did not have any to share from recent experience. Guess what happened? :) Haven't been back in months.

    That said...some employees are just cruddy workers...and they usually get rid of themselves.
     
  5. C0usineddie

    C0usineddie VIP Whale

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    Too bad the cruddy customers dont do the same.
     
  6. shokhead

    shokhead I'm no big spender!

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    True but we are talking about employees that are paid to serve us. Customers don't get paid to serve the employee, cruddy or not.
     
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  7. shifter

    shifter Degenerate Gambler

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    oftentimes bad employees are a product of bad management. you can't entirely blame people just for doing what they are taught or encouraged to do from above. often this encouragement isn't direct, but through poor treatment, seeing how the management acts, etc.

    however, lots of people complain about bad employees. i think what people really should do more of is report good treatment from employees to their bosses. talk to their boss right there or write a letter in later praising the employee. those kinds of things actually do a lot of good.
     
  8. shokhead

    shokhead I'm no big spender!

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    Oh but I can entirely blame people just for doing what they are taught or encouraged to do. There is right and wrong and nice and not nice. I'm pretty sure Vegas wants the customers treated right. To many casinos to choose from. I've never been in a hotel/casino in Vegas where I tought that to be the case{oftentimes bad employees are a product of bad management QUOTE= }, never.
     
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  9. Terry Benedict

    Terry Benedict VIP Whale

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    When I leave a restaurant, I will ask a hostess if I can speak to a manager. It's amusing how the manager walks over all puffed up, looking ahead to a confrontation, then exhales when I say how excellent our waitress was and wanted her boss to know. I think they don't get that much.
     
  10. smartone

    smartone VIP Whale

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    I'm with ya 100%:nworthy:

    I'm so tired of pushy, demanding patrons! I'm a big time people watcher and I guess a little nosey too. I enjoy listening to people prior to walking up to the counter getting their story straight. "OK... I'll tell them that I'm outraged and you start a scene about how we're going to take our business elsewhere, blah, blah, blah..."

    Of course, from managment's side you're better off to appease someone you shouldn't have, than not taken care of someone who truely has an issue... but so many people think it's cool to make stuff up or make unreasonable demands. "I'm the customer and the customer is always RIGHT dammit... even if I make stuff up!"

    I travel A LOT, as much as anyone on this board and I never seem to have anywhere near the problems that many indicate. I smile a lot and I say Thank You, not because I'm "working someone", cause it's the right thing to do. I look for the things I like, instead of fixating on the things I don't.

    People who work with the public have my respect and at times, my sympathy... cause a large portion of the public sucks! You know who are!:Þ
     
  11. HoyaHeel

    HoyaHeel Grammar Police & Admin

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    I'm a big fan of the golden rule - treat others the way you would like to be treated. I've seen a lot of bad behavior on ALL sides out there.....

    But when there's a problem, if you ignore it, it's not going to get fixed.

    And yes, I give compliments when warranted as well:thumbsup:
     
  12. shokhead

    shokhead I'm no big spender!

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    Ya know the reason I started this thread was just to let us know not to just let it go with a rude employee because 99.9% of the time we don't deserve it. I'm not trying to make this into a somebody is better or not then the other and we all know about stupid customers but if all we do is come on here and complain about a problem employee then they will still be a problem employee. The employer needs to know and then it's to at least their attention.
     
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  13. CinnamintStick

    CinnamintStick High-Roller

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    I did have a problem with a cocktail waitress at Caesar's this weekend. I also did mention my problem with her in the survey they sent me. Tell me if you think I am being picky to report it.

    My husband and I were sitting side by side at the Hangover machine. We were betting $6 a pull. 2 hours later we still had no drinks. The Hangover machine directly behind ours had drink service. We asked the server if we could get a drink. She snapped back. Not my station. A hour later still no drink service so we asked her if she could send someone to get us a drink. She held her hand out like she was a stop sign and walked away. She did this twice to us. I understand it was not her area but how hard would it be to send who ever should have been our server. I watched over and over people leave do to no service. I stayed 4 hours on that machine. I will never do that again. But that girl was just rude. :grrr:
     
  14. shokhead

    shokhead I'm no big spender!

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    I think CP would like to know.
     
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  15. CinnamintStick

    CinnamintStick High-Roller

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    I also reported good service on my last trip at Caesar's. By my favorite machine (American Idol) our cocktail waitress (Stephanie) remembered us from our last visit and brought us our drinks without us even ordering them.

    I also had excellent, friendly service at Martorano's at the Rio. I swore I was never going to set foot in the place after twice having a rude server who talked down to us. But I had a craving for their meatballs. It was very nice and not pushy this time. They gave me a nice window seat too.
     
  16. Someone

    Someone High-Roller

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    I know I would not put up with that

    it is one thing if the entire establishment (bar, casino, restaurant whatever) is getting poor service and the staff is clearly over worked or the place is under staffed, but to watch others get service time and again while you get nothing is not something I think is being picky

    I would have accepted if she had said "I am sorry this is not my station and the person that has this station sucks, died, called in sick and was not replaced and I can't serve you without getting in trouble, but I will let my boss know now there is an issue"

    after the first "it is not my station" rudeness I would have made a complaint and if that did not work the next time I saw her coming I would have jumped over to the cheapest machine in "her station" and put the min bet possible in it and then placed an order and when she returned with it I would not have tipped her....or if I was tired of being there after that I would order something stupid that no one else on earth would drink and then when she came back I would be leaving and her and the casino could eat it

    if she refused because I moved into her station I would have torn her limbs off
     
  17. jpw711

    jpw711 VIP Whale

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    Don't know if the machine had the "great service" button or not, but if so, I would have pushed it, when the slot tech showed up, I'd explain what was going on and let them fix the problem. Or ask them to send over a host.
     
  18. CinnamintStick

    CinnamintStick High-Roller

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    That's a great idea. I will be there again twice this next month. I like that machine and hope I can get a drink. I put a $16 ticket in that hangover machine and left with $600.
     
  19. C0usineddie

    C0usineddie VIP Whale

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    Here is what happens in the real life worl of dealing with customers.

    The company sets forth a policy. say for example we had something on sale that is no longer on sale.

    the customer bought on last week at the sale price and wants to buy another one at that price but now it costs more.

    So i have to tell them that its no longer on sale.

    They say they have been a loyal customer and shopped there for so many years, blah, blah. They want to talk to a manager.

    manager comes, tells he the same thing i told her, Then she repeats the story of how loyal she is blah, blah.

    Then she will get ahold of the district manager and start the whole stiry over again.

    this will go on for a couple of weeks and it diverts all the time from actual paying customers.

    So in the end, she buys the item at the sale price, then returns it the next day because she doesnt really like it.

    Its always the ones who provide very little to the companies bottom line that seem to require the most attention.

    Every single person who works retail or wih customers will agree with me.

    So maybe, the employee is just doing their job and you are to blame.

    just something to think about.

    After all, If I came to your company and asked you to break company policy and get in trouble just so i could save a few bucks, would you do it at the risk of your job?
     
  20. shokhead

    shokhead I'm no big spender!

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    No company policy that I know of says it's ok to be rude, not helpful, or things like that and a Vegas hotle and casino and target are different. I don't know why so many want to turn this into something about customers.

    AGAIN I just thought instead of doing nothing except bitching on a thread that a simply heads up to the employer about a problem someone had with an employee is a good idea unless in your mind all customers are wrong and don't bother an employer with a rude employee complaint.:poke:
     
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