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Received a weird offer from Tropicana "Lifetime Open Invitation and Match Offer"

Discussion in 'Comps' started by KingBBInLV, Sep 18, 2012.

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  1. KingBBInLV

    KingBBInLV High-Roller

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    So I got this mailer today from the Trop, here's what it says.

    LIFETIME OPEN INVITATION AND MATCH OFFER

    Exciting news! You do not have to wait for a mailed casino invitation from Tropicana Las Vegas to come visit us and get a complimentary stay! If you are not receiving invitations from us, or even if you are but the dates do not work with your schedule, you are always welcome to call or email me and I can arrange a personalized reservation that works around your schedule. Have you received an offer from another casino for complimentary nights, free slot play or table play? I would love to match that offer so you can stay with us at Tropicana Las Vegas and enjoy the true resort experience you deserve. If you would like to have an offer matched, please email, fax or present the offer to me in person. I look forward to seeing you soon, and feel free to contact me at any time to book your Las Vegas getaways!

    Sincerely,

    XXXXXX XXXXXXX
    Executive Casino Host
    702-XXX-XXXX

    Depending on how many people they sent this offer to, I think they are gonna wind up getting hammered on this.

    First off I live in Vegas and get a comped room at a great strip hotel whenever I want it. Second I get a nice amount of monthly freeplay.

    Hypothetically speaking, let's say my host at my current property emails me an offer for a 3 night stay in a nice suite with $1500 in Freeplay, is this letter saying just to print out the offer, show it to this host at Tropicana and he's gonna give me 3 free nights in a suite there and $1500 in Freeplay at the Tropicana???? That's what it looks like to me.

    The mailer also shows a bunch of their upcoming free tournaments and says "call me to see if you qualify".

    Anyone have any thoughts on this offer? I think they're gonna get hammered if they start matching all kinds of freeplay. What's to stop me from taking them up on this offer, getting a nice suite for 3 or 4 nights, getting $1,000-$2,000 in freeplay, playing the freeplay and then not playing any more there?
     
  2. Pinny Long

    Pinny Long High-Roller

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    It's an interesting tactic, I admit.
    But I think it could be quite effective (at least in making the first contacts).

    There's nothing binding about this:
    "I would love to match that offer so you can stay with us at Tropicana Las Vegas and enjoy the true resort experience you deserve."

    S/he just says "I would love to". You contact the host, they take a look at the offer you have, and decide if they'll match it or not. If they honor the offer and get zero (or less than hoped) play out of your stay they'll tighten up next time. If they make money (or at least get the desired level of play from you) expect to keep riding the gravy train.

    I would do the same thing as you, though ("double dip" and piggyback on any offer you get).

    Good luck and let us know how it works out for you.
     
  3. CaptainJack

    CaptainJack Low-Roller

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    This is a pretty common tactic. Interestingly, the Trop in AC was the last casino I saw offer this. They limited it to $500 in slot play. I had a $600 slot play coupon, but they only gave me $500. Free money though.
     
  4. Kimsa70

    Kimsa70 High-Roller

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    That's a similar letter to the one I got from Tropicana except mine was
    for 1.5x any other casinos offer. I redeemed the offer a few weeks ago and had $1950 in freeplay which was 1.5x an offer I had from NYNY for $1300 freeplay. I won a $1600 jackpot on that freeplay and left Tropicana with 1k more than I arrived with. They also gave me $100 a day f&b and limo pick up/drop off.
     
  5. mike_m235

    mike_m235 Tourist

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    I will be checking my mailbox today. Since I stay south strip anyway, I really hope I get to double up on this offer.
     
  6. DonnyC

    DonnyC VIP Whale

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    So to get these types of offer how much 'coin in' are you guys playing per day?

    I usually go low because I don't want to take a huge hit and would rather win smaller and loose smaller.

    What does someone have to have as a typical daily bankroll for these types of offers?
     
  7. Nevyn

    Nevyn VIP Whale

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    As Pinny said, there's nothing binding.

    If they see a truly outrageous offer they can't or won't match, you'll likely get an apology, but have no real recourse.

    But its a good way to turn the competitions' marketing against them. Instead of trying to figure out what you're worth and risk offering too much (more than it would take to get you in the door) or too little (an offer you'd find insulting), they put the onus on you.

    Also less overhead than a fancy online rate calendar, or sending out periodic time limited offers.
     
  8. y2mulder

    y2mulder Low-Roller

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    Trop is going bonkers right now, and their hosts apparently have blank checks to hand out to anyone. I can get whatever I want with an E-mail, and they got my last 3 stays. Its hyper-aggressive marketing that absolutely wont last, so by all means....use it while you can.

    As for LIFETIME.....Not a chance. It's a pretty headline though.
     
  9. mike_m235

    mike_m235 Tourist

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    LOL. It will last somebody's lifetime. I hope it's not mine.
     
  10. C0usineddie

    C0usineddie VIP Whale

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    They know how much you qualify for from the other places and how much you are playing to get the comps.

    They can safely assume from your history that you will give them the same amount of play.

    If you dont, you can safely assume you wont get anymore offers.
     
  11. KingBBInLV

    KingBBInLV High-Roller

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    How can they possibly know how much I play at MGM Resorts? I've given the Trop a little bit of play over the last 18 months, but not a whole lot. I've received room offers from them over the last year that I've used and low played or no played them. I think I'm gonna have to take them up on this offer next weekend, I dont care if I never get another offer from them in the future.
     
  12. shifter

    shifter Degenerate Gambler

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    This is not unusual. Most hosts will try to match an offer from a competing property to get you to stay there instead. But don't confuse the offer to contact them as an offer to match any offer guaranteed. no host can match every offer but they want you to contact them with any offer to give them a chance. It's a win win for them.
     
  13. Pinny Long

    Pinny Long High-Roller

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    That's it, in a nutshell!

    And regarding previous understandably skeptical comments about the "lifetime" part. The offer IS good for a lifetime. The hosts and casino bosses WANT you to know that and encourage it. They want you to contact them 5 years from now, just like they want you to contact them today. Again, it doesn't mean they'll necessarily DO anything for you, but at least they have leads coming in. Leads that have already been pre-qualified by someone else. They're tail-drafting on someone else's investments and hoping they can poach a few customers.

    I admire their chutzpah and am thinking about incorporating something similar into some of my own sales campaigns.
     
  14. Kimsa70

    Kimsa70 High-Roller

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    Definitely take the offer! What do you have to lose? I thought the rooms were kinda ick, but I'd just spent 3 days at Bellagio.

    I'll be at NYNY next weekend and going back and forth to Rock Vegas.
     
  15. KingBBInLV

    KingBBInLV High-Roller

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    Here's why Tropicana can eat a big bag of penises.

    I got mailed an offer that I posted about here: http://www.vegasmessageboard.com/forums/showthread.php?t=83666

    So I decided to take The Tropicana up on this offer.

    I talked to one of my hosts and asked him if he could book me for this past weekend in a suite and since I haven't asked him for extra freeplay above what I usually get in well over a year, the fact that I have the worst luck ever and am down A LOT over what I should be, he agreed to give me X amount in freeplay above the $XXX I get every month. I asked him to email me the details confirming everything.

    So he sends me the details from his personal email address since he wasn't on property when he sent it.

    So I call the Host on the offer from the Tropicana and leave him a message and he calls me back the next morning and tells me he can't honor it. I don't remember all the details or much of the conversation cause I was hung over and this guy called me at 9 or 10 am.

    So I figure what the hell, I'll go over to Tropicana and talk to that host or another one. I get there, they call him and he is busy so I ask to speak to another host. Another host comes down, we talk, he set's me up with a room for 2 nights and say's to forward the email to him and he'll see what he can do to get the X amount added to my account. He texts me back an hour later and says the Tropicana can't accept the email cause it's not on his "official" email address. No problem, I say I'll have my host send it from his property email address.

    Fast forward to today and my host sends me a new email from his property email confirming all the things I received this weekend.

    I go back to the new host at Tropicana and he now says they can't accept the new official emailed offer because they called up the casino, checked my play ( how they did this I don't know) and he has the nerve to tell me I have hardly any play on my account at the other casino and the VP at the Tropicana doesn't even know how I even have a NOIR card and that offer that my host gave me isn't showing on my account. I explained to him that it wasn't a mailed standard offer, it was an extra offer that my host extended to me, and went on to explain to him that you needed over 1,000,000 points to get the card and I can assure you I earned it.

    He goes on to tell me that they won't except the email offer, I need to get a hard copy printout offer like the ones they send to your house with my name, players card number on it and they will match that. I go back to my original casino that I play at all the time and the only offer that they can print out is my current monthly local offer that has about 1/4 of the freeplay then what the email I gave them said I got. No big deal to me, I'll take less as long as I don't have to keep going back and forth to my other casino and back and forth arguing with these people over technicalities.

    I take that paperwork back over to The Tropicana, meet up with the new host guy that comped me the room and give him the paperwork/printout and he says that will work, I'll go put that amount on your account. I stand around waiting for 10 minutes. Finally this slovenly dressed, unkempt host comes out with the new host. It is the original host that told me he couldn't match the offer. He introduces himself and goes on to tell me they can't give me the freeplay cause my play at the Tropicana doesn't warrant it but if I put in a good trip this time they can probably do something next time I come in.

    I go on to explain to this messy looking, unprofessionally dressed slob that I'm not looking for a new casino home since I get very well taken care of at my regular casino where they don't bait me in and then not come through on their offers. We go back and forth for a few minutes and he won't budge. I was professional at all times during our conversation.

    As he is about to walk away I tell him I'll probably just call the NV Gaming Commission on him and this offer and let them decide if he is pulling a bait and switch. He acts like he doesn't really care.

    He walks away and I continue talking with the other new host and he tells me he was just about to add the freeplay to my card when they called the unkempt, slovenly dressed host for some reason to confirm it and he told them to not add it to my account. The new host said the old host also wanted to know why he gave me a comped room upfront and was pissed about that too. He then told me they called him to confirm it because it would go against his account cause his name was on the postcard I received, whatever that means

    I thanked him for comping the room and told him that I would not be playing another penny in their casino until they rectify this and he also said he would go back and tell the old host that I'm probably gonna call the gaming commission on him, the new host apologized profusely for the way the slovenly dressed host was treating me, and I really do think he was being sincere, it's pretty hard to pull one over on me.

    So Vegas Message Board, first I'll say stay away from The Tropicana since they don't honor their mailed offers, don't gamble there, they don't deserve the gambling dollars and second I want to ask you what you guys would do in this situation?

    Sorry my post is so long but I wanted to try and include all the details.

    TL,DR: New host tries to honor the offer after making me jump through hoops, old, slovenly dressed host denies offer.
     
  16. Pinny Long

    Pinny Long High-Roller

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    Dang! What a nightmare!
     
  17. mike_m235

    mike_m235 Tourist

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    A few things.

    First, I'd have walked out. I'd never have come back with a written offer once they started dicking me around -- if they aren't going to take care of things, then clearly I'm not staying. Any host who would make me drive to another property isn't a host I want to talk to.

    Second, the threat to call gaming is weak. Never threaten -- just do it if you're going to do it. The idea that a threat is going to get you something that you weren't otherwise going to get...nobody is buying it anyway.

    Since we don't have the emails exchanged, there's no way for us to determine if it's a bait and switch or not. I tend to think you're probably right, but then again you could have misinterpreted something.
     
    Last edited: Oct 2, 2012
  18. Nevyn

    Nevyn VIP Whale

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    I'm sorry you had a bad experience, but I think there is some blame to be spread around here.

    As we were telling you in your original thread, there was nothing binding in the original offer your host sent. If you got an offer you liked and he thought you were worth, he'd get your business. If you got one above what the Trop could do, he wasn't getting your business anyway.

    You ran into case #2. Whether he originally declined to match because it was not a corporate offer of that other casino, or simply because he didn't want to, you were told that before you even stayed at Tropicana.

    But you went to Vegas anyway, and tried to get it taken care of when you got there, which is quite the leap of faith (or were you booked elsewhere, too?)

    There's no real excuse for the he said/she said between the hosts, nor a host being slovenly.

    But based on your original email from the guy, I wouldn't have stepped foot in his casino until I had a firm matched offer from him booked. He refused to match an offer, and you chose to try to get it matched anyway.
     
  19. Kimsa70

    Kimsa70 High-Roller

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    KingBB, sorry things didn't work out for you. Like I said, I was able to redeem a similar offer at Tropicana. I did plan it ahead of time and got written confirmation from the VP National Marketing. His name is Auggie Renna. I'm guessing that alot of folks took advantage of this offer and maybe they are now being wayyy more strict with the conditions of the offer? I had a ton of freeplay and walked out of there with $1k of their money. How long ago did you get the offer? I think mine came in late spring or early summer. If they sent that all out that long ago, maybe they got really taken advantage of? Hope you found somewhere to stay that appreciated your play.
     
  20. Naturaleight

    Naturaleight High-Roller

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    Interesting post as I just got in touch with a host at the Tropicana and was considering putting some play in there.

    Something similar to this happened to me at MGMGrand a few months ago where they promised to cover my airfare, then after it was booked, negated on that promise.

    Keep the emails as proof of what you were promised and I'd ask to speak to the VP. I think with all that evidence, and the forced running around, the VP should do something for you. If not, there's plenty of other casinos more than happy to accommodate you.
     
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