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Question on SW Air cancellation policy

Discussion in 'Getting There & Getting Around' started by bswim, Apr 28, 2013.

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  1. bswim

    bswim High-Roller

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    If I purchase tickets for myself and 2 others now, find them cheaper later and cancel the original purchase, I get the difference as a credit, correct?
    Now do I get the credit or does each person with a ticket get credit?
     
  2. captainron62

    captainron62 VIP Whale

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    You get a credit towards a future purchase. Each ticket gets its own non transferable credit to be used by the ticket holder only.
     
  3. bswim

    bswim High-Roller

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    Thanks for the reply, not the one I was wanting but thanks! lol
     
  4. apratt0905

    apratt0905 Tourist

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    credit

    If you purchased the other tickets under your rewards account number, your rewards account will be credited for the difference for all the tickets.

    If you purchased all the tickets and each person was booked with their own rewards account number, then each person's reward account will be credited the difference for the ticket.

    We took a family trip and I booked me and the kids under my rewards account. I found the tickets cheaper later and my rewards account was credited for the difference of my ticket and each of the kids' tickets.
     
  5. bswim

    bswim High-Roller

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    apratt0905, that's perfect, that's exactly what I'm looking to do.
    Wife and I and our teenage daughter are headed to Vegas the end of July. If I find them cheaper later I'd rather use that credit for myself or my wife and I. Odds are our daughter won't be back with us later this year.
     
  6. captainron62

    captainron62 VIP Whale

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    Maybe I am doing something wrong. The way I cancel the credits always go towards the confirmation number of the flight, maybe I just be booking them together and not seperately? hmmm
     
  7. Buddha

    Buddha VIP Whale

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    AND ... based upon the specific date that you purchased the ORIGINAL tickets, you have one year to use the credit for a new flight (you must actually FLY within that year's time).
     
  8. user3657

    user3657 High-Roller

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    not to thread jack BUTTTT :)), say you use the credit 6months later and then need to cancel that trip.. Is that then good for another 12 months? Does anyone have experience?

    If I would to gamble I would say yes because you are using the original credit as payment for a flight and then when canceling, the new credit becomes the conformation number giving another 12 months. Figured I would ask though if anyone ever had to do this.
     
  9. bswim

    bswim High-Roller

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    I guess all I did was raise more questions LOL

    This is from the SW website
    "Wanna Get Away
    Fares are nonrefundable but may be applied toward future travel on Southwest Airlines for the originally ticketed passenger only.
    Should a passenger fail to apply the nonrefundable ticket toward the purchase of future travel within the eligibility period, the entire amount of the fare, which includes without limitation, all fees, taxes, and charges, will be forfeited."



    http://www.southwest.com/html/air/fare-information.html
     
  10. captainron62

    captainron62 VIP Whale

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    I did learn this the hard way, it does not extend, it just defaults back to the original date.
     
  11. captainron62

    captainron62 VIP Whale

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    This is what I was talking about, this has always been how it has worked for me. I went back and looked, I have booked both ways and this is always how it has worked.
     
  12. bswim

    bswim High-Roller

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    just seems odd that my daughter (who is a minor) would end up with a credit for airfare :confused:
     
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