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Purchased Rewards Still Shown as Unredeemed

Discussion in 'MyVegas' started by HuskerBB, Nov 23, 2014.

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  1. HuskerBB

    HuskerBB Low-Roller

    Joined:
    Apr 20, 2007
    Messages:
    474
    Trips to Las Vegas:
    15
    Just returned from a Vegas trip. I had purchased more rewards than I used and went into the website to get refunds for the unused ones. That process raised two questions:

    1. I purchased and used some monorail rewards. But those rewards still show up as "redemption pending" on the website page for My Purchases. There is no link to get a refund for them - and don't really want to do so because I did use them. But wondering if that is typical for monorail rewards - and whether they will just stay on that page until they expire? (or longer?)

    2. I had a small Sugar Factory reward that I did not use that also still shows up on the redemption pending page. Issue here is that when I click on that reward it does not have a return/refund option. It is only 2,500 points so not a big deal to get the refund at all - but also wondering if this is typical for Sugar Factory rewards?
     
  2. SH0CK

    SH0CK Stylin' and Profilin' Quasi Tech Admin

    Joined:
    Nov 2, 2001
    Messages:
    12,917
    Location:
    Tennessee
    Trips to Las Vegas:
    37
    1. It should fall off after 90 days and not showing as been used.

    2. After you refund 5 (at least I believe it's 5?) rewards in a month, you then have to contact support to refund any additional rewards. I think they do this as a safeguard against people just redeeming rewards for the hell of it (and generate the 501 chip links too.)
     
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