Just returned from a Vegas trip. I had purchased more rewards than I used and went into the website to get refunds for the unused ones. That process raised two questions: 1. I purchased and used some monorail rewards. But those rewards still show up as "redemption pending" on the website page for My Purchases. There is no link to get a refund for them - and don't really want to do so because I did use them. But wondering if that is typical for monorail rewards - and whether they will just stay on that page until they expire? (or longer?) 2. I had a small Sugar Factory reward that I did not use that also still shows up on the redemption pending page. Issue here is that when I click on that reward it does not have a return/refund option. It is only 2,500 points so not a big deal to get the refund at all - but also wondering if this is typical for Sugar Factory rewards?