Recently, we stayed at the Plaza for a few nights over the weekend. While the hotel has dramatically improved some areas since our previous visit a few years ago, they are still severely lacking in other areas. Good: 1. Rooms- The renovations (North tower at least), are noticeably better. The beds are nicer, the chairs, the bathrooms, etc. Great job on updating the rooms! 2. Elevators- Unlike our previous trip, we never had a problem calling the room elevators. They were all functioning properly, and quickly. 3. Food court options. Zabas mexican is great! McDonalds is also nice to have 24 hours, and then Pop up pizza (although somewhat pricey) was also tasty with quick service too! 4. Free WiFi- worked great! No charge! Bad: 1. Housekeeping. I tried to order extra blankets, but was informed that housekeeping was closed?? Whomever I spoke with said they would pass along a note to send more blankets. That was never received. Furthermore, after one of the nights, the bed was never re-made for the following night. 2. Wake-up calls. After sitting on hold for over 10 minutes trying to get a wake up call (called from room), I visited the front desk. This was fairly late at night. The front desk clerk was nowhere to be found, but security was able to track the person down. The front desk informed that he could not get us a wake up call, and that the only option was to hit the wake-up call button from my phone. This tells me that the Plaza is outsourcing the service that provides wake-up calls, and likely housekeeping as well. 3. Fire alarm. We had a rude awakening by the fire alarm around 5-6am on our very last day. The noise sounded like a loud police siren. We had no idea what was going on, and in half-asleep state were expecting the police swat team to crash through the doors at any moment. There was no indication that it was a fire alarm. While getting dressed, I called the front desk, and sat on hold for at least 10 minutes. When the front desk finally picked up, they informed that a company was working on the fire alarm and had accidentally set it off. Thankfully, this was our final night stay, as we would've probably checked out and moved if it were the first night. The service issues were a recurring issue throughout our short stay at the Plaza. While I can't really blame the workers, I can absolutely blame the management. Its easy to tell they are trying to keep the place afloat with a skeleton crew. Whenever the front desk was open, it was only one clerk. Whenever the cashier was open, it was always just one person. The food courts were a different story, always fully staffed and providing excellent service. Being the first couple days in town, we didn't give the Plaza much play in the casino, as we usually are running around town too much on the first couple of days. I never did make it over to meet the host Curt, but then again, our play wouldn't have been a blip on the radar. I did stop by to play later in the week, and had some luck on their penny machines. Sadly though, I don't think we'll be staying at the Plaza in the near future. There are still too many kinks that need to be worked out.