Just returned from four days at the Plaza and all I have to say is run don't walk away from this hotel. Stayed there years ago and it wasn't bad. Not top but nice. Over the years we've gravitated to the strip with just visits to Fremont street but daughter wanted the Fremont experience so I was talked into going to the Plaza. The whole staff with the exception of one really nice security gentleman is clueless. None of them including the staff behind the check in desk had a clue as to what was available in the hotel including whether they had a concierge or not. Tried to ask to book tickets to a show and the people behind the desk were sparing back & forth as to whether they still had a concierge. They do not and hadn't for several months. The room was a strip view room and very dismal. Sheets were gray, the bathroom needed cleaning and try to get extra blankets (which were the thickness of a sheet). TV expert of the hotel tried to get our tv to work and played with it for fifteen minutes and decided it was fine and walked out....did it work.......no. I'm not a snob and I don't expect royal treatment in a 2or 3 star hotel, but I do expect decent treatment and some type of acknowledgement when something is wrong. There are signs everywhere touting the upgraded hotel and the new renovations. Obviously they must be in another part of the hotel or at least I hope for other guests that they are. We stayed in the South Tower so I wanted to warn anyone thinking of the Plaza at least do not book those tower rooms.