Hello again! I am blown away by the Fremont again....this time in a good way! I recently posted about the lousy customer service I got from a reservation agent when trying to get some answers about a comped room. Since complaining to you all...I complained to the corporate head office of Boyd Gaming. I had two phone calls in a row, one from the head office and the other from the casino itself. Both ladies were extremely apologetic and were interested in winning me back as a patron. Although I will be staying across the street at the "D", I'm looking forward to visiting my old friend The Fremont for a night's gambling. One employee having a lousy day can damage a business' reputation, but proactive, engaged employees can do a lot to woo a customer back. Well done, Fremont!