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Part 2 of Wow! The Fremont can kiss my...

Discussion in 'Downtown Hotels & Casinos' started by nancydrewit26, Dec 2, 2013.

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  1. nancydrewit26

    nancydrewit26 Tourist

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    Hello again!

    I am blown away by the Fremont again....this time in a good way! I recently posted about the lousy customer service I got from a reservation agent when trying to get some answers about a comped room. Since complaining to you all...I complained to the corporate head office of Boyd Gaming. I had two phone calls in a row, one from the head office and the other from the casino itself. Both ladies were extremely apologetic and were interested in winning me back as a patron. Although I will be staying across the street at the "D", I'm looking forward to visiting my old friend The Fremont for a night's gambling. One employee having a lousy day can damage a business' reputation, but proactive, engaged employees can do a lot to woo a customer back. Well done, Fremont!:peace:
     
  2. smartone

    smartone VIP Whale

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    Im REALLY glad to hear this... Boyd runs a quality operation and I'm happy they've renewed your interest in them.
     
  3. TIMSPEED

    TIMSPEED !địt mẹ!

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    Good to hear!
    Apparently when you called, you spoke to a "piss-on"...casinos employee a LOT of those...
     
    Palace Tower Suite!
  4. Electroguy563

    Electroguy563 Over-Fried Gambler

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    Alright!!!! Way to go Boyd!!! :beer:

    Word of mouth goes a long way and is waaay more effective than expensive advertising....:thumbsup:

    Sh#t!!! I wanna go to Vegas NOW!!!




    But I can't.....:cry: Gotta finish this fricken project I'm stuck in.:cry:
     
    Going to Hawaii's 9th Island!!
    Going to Hawaii's 9th island!!
  5. merlin

    merlin VIP Whale

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    That's great to hear, alot of places wouldn't care about a single unhappy patron, thumbs up to boyds.
     
  6. HAWJOHN

    HAWJOHN Tourist

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    Great response from Fremont. I read your first rant, but did not comment. As others had noted, this follow up action should have been accomplished instead of your condemning the Fremont. Personally and based on your posting, I did not believe the reservation agent was discourteous…. but that is not to extend that discussion nor the intent of my comments here.

    I had a similar circumstance. There had been a reduction of comps by Boyd down town. When making a room reservation for MSS, the agent could only give me what was offered. I made my reservations anyway hoping the February offers would be better. It was the same as January.

    On receipt of the February offers, I emailed the address on the B connected web site concerning the reduction of offers. The response came from the Director of Slots who reinstated the past offers.

    I had another incident about six months ago and wrote a letter. The employees were all very courteous of which I indicated in the letter. A few days later, I received a personal call from the VP/General Manager.

    Fremont used to be my home casino, but I switched to MSS a few years ago. My thoughts are that the downtown Boyd employees are some of the best in Vegas.
     
  7. Busyman

    Busyman VIP Whale

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    Good news!

    What did they offer to win you back? You never said in the OP.
     
  8. northerngirl

    northerngirl Low-Roller

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    This post from an avid Boyd fan....I also didn't comment on your original thread. However, glad to read your issue with them, for the most part, has been resolved.

    We stay at the CAL, and play at least 95 percent of each trip between the three downtown properties. It is a practice of mine to always fill out a comment card at the end of each trip. I always make sure to mention first and last names of each and every employee who stands out as far as being extra friendly, helpful, etc. Several trips ago, my group encounterd our first nasty Boyd employee. I did mention his name on the comment card. Upon our arrival home, I had barely unpacked my suitcase, when I got a phone call from the Boyd properties. The guy calling was very concerned with how we were treated and wanted further specifics of the incident. He was very surprised at the incident and was on his way to personally talk to the employee.

    I have always said that the Boyd customer service is top notch.

    Enjoy your trip.
     
  9. hanoscf

    hanoscf High-Roller

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    How did you complain to the corporate head office? A phone call? Email? Letter?
     
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