I was scheduled for a check in on Friday Oct 19 for two nights free. It included a slot tournament for $100. First prize was $20,000 cash. So I get there, check in. The front desk lady wasn't particularly friendly. Anyway she didn't mention anything about tournament. Went to Club Palms. They had no info at all. Finally got an answer. The tournament was cancelled. Not enough people. Was never informed about this at all. A email, phone or something would have helped So since the tournament was canceled, they were putting a random amount of free play on the players card. Well for some reason I was not given any. A host came out, and said sorry no one told you about it being cancelled. Then she called club palms to see why no free play. They had no answer. So she was the one that was to decide how much free play. Uhhh 0. She's like go have fun out there. Play, play play. Whatever. It's ashame that I was treated like this as I have always enjoyed Palms. Plus the new rooms are very nice. Something defiantly up there. Hardly busy, even the clubs were not as hopping as usual. The spa is closed. Have to use spa at Palms Place. The pool was closed. Had to use Palms Place pool. No chairs at all on Saturday. Its a small area, but still. I know they going through changes. They better shape up.