1. Welcome to VegasMessageBoard
    It appears you are visiting our community as a guest.
    In order to view full-size images, participate in discussions, vote in polls, etc, you will need to Log in or Register.

Open letter to palace statino casino

Discussion in 'Off-Strip Hotels & Casinos' started by dewey089, Nov 22, 2014.

Thread Status:
Not open for further replies.
  1. dewey089

    dewey089 Guru of Value

    Joined:
    Aug 4, 2001
    Messages:
    4,202
    Location:
    averill park (near albany) ny
    Trips to Las Vegas:
    29
    I wanted to send this to them, but I had too many characters.
    Next, I wanted to send them this link but that looked like a security risk.
    They are happy to hear from me as long as I don't write too many characters. Well, those of you who know me know that ain't gonna happen.
    So I summarized and referenced.
    But here is the jist and I thought it reflected my experience there this past trip


    The MyVegas promotion brought me to Palace Station for the first time in many, many years.
    And I brought my buddy Wild Bill.
    We did not have much time to gamble very long, but only to sample a bit of what we liked, but we were impressed with the casino and both plan to stay there on our next trip.
    I liked seeing full pay VP and a really well run poker room with two fine limit games that I like.

    I liked it that when I misread the fine print on the buffet voucher, the clerk at the buffet managed to get us the Sunday buffet anyway for just the additional upcharge.
    We had already redeemed the voucher, so it was only good for 48 hours. I'd suggest that the Player's Club remind folks that it is not good on Sunday if they are redeeming it for that day.

    The MyVegas tee shirt promotion was less than satisfying.
    Of the totally free shirts none matched the shirt in the photo on the MyVegas page.
    There were none in large or extra large sizes. Apparently the promotion had reduced the stock. We did find just one extra large shirt with the Palace Station logo tucked away in the back.
    It was 95 cents more, but at first the clerk wanted to charge $2.40 more. I explained that I did not think I had to pay tax on the free portion of the shirt, and she adjusted it back.
    If you continue the shirt promotion, I'd say more coordination with the Gift Shop was in order.
    Overall, we had a fine experience. The resort fee along with good mailing offers has always put other inexpensive casinos (Arizona Charlies, The D, The Four Queens) in a better competitive position for my trips, and I play where I stay, but I will take another look at that because I'd like to stay at Palace Station, after visiting. Perhaps you could tell me at what amount of play the resort fee might be waived for video poker play.
    Do you ever match mailed offers from other casinos?
    Thanks for your time and attention.
     
  2. DrLect

    DrLect Low-Roller

    Joined:
    Jul 1, 2013
    Messages:
    160
    Location:
    The North Coast
    Trips to Las Vegas:
    29
    Dewey --

    I would think Palace Station should like the fact that you took time to show your appreciation for their efforts to entice you to play and maybe stay there. I imagine that Palace Station is trying to build their clientele with players such as yourself. I hope you receive a positive response from them.
     
    New Year's Eve Dinner
  3. bubbakitty

    bubbakitty native Texan; born and bred.

    Joined:
    Feb 17, 2003
    Messages:
    1,800
    Location:
    Texas
    Trips to Las Vegas:
    60
    I am surprised at how few characters they will accept......it was an easy read and NOT a repetitive ramble at all. Sadly, more of us should (myself included) write positives after a trip than merely posting a trip report. If comped I will usually write an email to the party responsible but not post as you did. Good for you Dewey!
     
    1st Super Bowl DT...Panthers / Browns no doubt
    Spur of momento trip
  4. ruralhipster

    ruralhipster Low-Roller

    Joined:
    Aug 5, 2008
    Messages:
    428
    Location:
    Alberta Canada
    Trips to Las Vegas:
    20
    Don't forget to post it to your blog as well.

    I expect it would behoove casinos to give slightly preferential treatment to people with either an internet presence or a large social media following. They don't need to roll out the red carpet per se, but a low roller such as yourself who writes about his experiences and averages about 50-100 views per post warrants at least a good teaser offer for a couple free nights mid week in my opinion.

    Unfortunately the dullards of corporate America get involved in casino management it seems,

    good luck
     
    Last edited: Nov 22, 2014
  5. dewey089

    dewey089 Guru of Value

    Joined:
    Aug 4, 2001
    Messages:
    4,202
    Location:
    averill park (near albany) ny
    Trips to Las Vegas:
    29
    Yep. I'm working on the trip report snippets for the blog every day. It seems I wrote as much as I gambled this trip, so there is a ton. Most of it is rather dry details, I'm afraid, but hidden in there may be some hints. I'll post links. And organizing by topic lets me pop out a part and put it here in a thread that is relevant. I posted this letter early, hoping to be able to add a response from Palace Station by blog posting time, probably after Thanksgiving now.
    They might toss me an offer or a host's name. I can't probably go until next Fall.
    In general, that letter was my review of my experience at the Palace Station. And I wanted to encourage them to stay in the MyVegas program with food and room offers.
    For comps it really matters whether they value VP players or not. Four Queens does value us. I guess the Plaza will too.
     
  6. keno60

    keno60 VIP Whale

    Joined:
    Jan 14, 2008
    Messages:
    1,343
    Location:
    south padre island texas
    Trips to Las Vegas:
    42
    Good job Dewey!
     
  7. dewey089

    dewey089 Guru of Value

    Joined:
    Aug 4, 2001
    Messages:
    4,202
    Location:
    averill park (near albany) ny
    Trips to Las Vegas:
    29
    Hey Keno, your info really changed my trip. First, with that Walgreen's open 24 hours just a short walk from the Orleans, I easily managed my 30 day pass and was able to start my trip there.
    Next, your sense of the tram from Excalibur to Mandalay Bay made a very easy journey for my Monte Carlo one nighters sandwiched with the MB<
    Also, I believe you tipped me off to the Plaza jazz. That is my kind of music and very rare now in Vegas.
    I'm really impressed with that casino.
    They also offered really cheap tournaments to introduce folks to the Poker Pro machines. I played poker one night for two and a half hours, got to the final table, tried to double up and be chip leader and read my opponent right, but he caught on the turn.
    All that while I could listen to the greatest music.
    I'm sold on the Plaza.
    My oldest son was with me and loves poker but never wins. He stayed two hours at that tournament. It cost us just $15 with all the added chips.
    The brush said they will do it for a long while, but I suspect it will dry up and either they will pull the machines or up the prices.
    I love the machines. No dealer to tip and rake capped at $3 for cash games. The tournaments for frugal players were a real treat. Like being at home.

    I'll write more a bit at a time as I develop various ideas. Good trip. Losing and still good.
    Thanks again.

    Just launched my blog updated with TR Snippets http://vegasbirthdaybash.blogspot.com/
     
  8. keno60

    keno60 VIP Whale

    Joined:
    Jan 14, 2008
    Messages:
    1,343
    Location:
    south padre island texas
    Trips to Las Vegas:
    42
    Glad to help you, after all the help you have given me. Glad you had a great trip and your son enjoyed it too. Happy Holidays and Merry Christmas
     
Thread Status:
Not open for further replies.