1. Welcome to VegasMessageBoard
    It appears you are visiting our community as a guest.
    In order to view full-size images, participate in discussions, vote in polls, etc, you will need to Log in or Register.

Okay - Really Old News, Mlife Web Problems

Discussion in 'Comps' started by nostresshere, Sep 5, 2012.

Thread Status:
Not open for further replies.
  1. nostresshere

    nostresshere Mr. Anti Debit Card

    Joined:
    May 4, 2009
    Messages:
    11,145
    Location:
    TN
    Trips to Las Vegas:
    19
    WE'RE SORRY!
    This site is temporarily unavailable as it undergoes
    improvements. We apologize for the inconvenience.
    For immediate assistance, please call (866) 800-4668.


    Yes, it has been reported here before. And I often tell folks to be patient and check back shortly and it will be up again. I even defend them sometimes.

    But - over the past few weeks, I can not begin to count the number of times it is down. It is so very sad, and a total embarrassment to a company this size. Over the past year or two, the number of times it is down is beyond comprehension.

    Sad
    Sorry
    Stupid
    Silly
     
  2. seviay

    seviay High-Roller

    Joined:
    Jun 21, 2011
    Messages:
    667
    Trips to Las Vegas:
    10
    You know what bothers me even more than the website being down?
    1) That I have better offers at every single property if I just call their "casino VIP services" number on the back of the MLife card as opposed to trying to go through the MLife site
    2) That the site doesn't reflect the correct tier level, tier credits, or express comps, even though the MLife app does.
    3) That I seem to get different offers depending on which VIP services team member I talk to when I call...sigh

    Probably other stuff I can't think of right now...
     
  3. Royal Flusher

    Royal Flusher Savvy Gambler

    Joined:
    Feb 18, 2008
    Messages:
    5,519
    Location:
    Flusherville, Canada
    Trips to Las Vegas:
    57
    The site is there now.

    But I can't log in. WTF?
     
  4. mongo380

    mongo380 Tourist

    Joined:
    Mar 27, 2012
    Messages:
    92
    Location:
    Chicago
    Trips to Las Vegas:
    9
    It's back up and I was able to log in. It's definitely frustrating when it's down but compared to Cosmo's Identity site (which has been down for over 6 months) it's easily considered "high availability"
     
  5. Flyers

    Flyers Tourist

    Joined:
    Jan 4, 2012
    Messages:
    73
    Trips to Las Vegas:
    50
    I've given up on the m life site. It's never right so why other to look.
     
  6. JosieCat

    JosieCat VIP Whale

    Joined:
    Dec 10, 2011
    Messages:
    2,163
    Location:
    Minnesota
    Trips to Las Vegas:
    25
    It's not just the web-site. I'm in Vegas now, and their systems are down more than they are up. Charging to the room - System was down last night. Some guy was trying to charge a few things to the room in the Tuttos store at the Bellagio, and they had to manually call it in to the front desk. That took 15 minutes. I was next in line. When I was done, there were about 20 people behind me. I wanted to know why my tier credits weren't going up this morning - I was told the system was down.

    It must be really frustrating for the people that have to work at M Life properties.
     
  7. Royal Flusher

    Royal Flusher Savvy Gambler

    Joined:
    Feb 18, 2008
    Messages:
    5,519
    Location:
    Flusherville, Canada
    Trips to Las Vegas:
    57
    I may post this in a few other threads - my 2 night comp at MGM disappeared a while ago, and now a 3 night comp with $50 freeplay at Excalibur is gone as well.

    And I just got a mailer for it last week. I may try to book this over the phone and see if it is really gone as in rescinded (can they do that?) or if it is just missing from MILF.
     
  8. BlueSkadoo

    BlueSkadoo VMB Sweetheart

    Joined:
    Sep 5, 2011
    Messages:
    1,027
    Trips to Las Vegas:
    14
    YAY Flush has comps! Boo! Flush lost comps.

    Where did Flush's comps go?

    Time to book for October, Royal Flusher!!
     
  9. JosieCat

    JosieCat VIP Whale

    Joined:
    Dec 10, 2011
    Messages:
    2,163
    Location:
    Minnesota
    Trips to Las Vegas:
    25
    Offers appear and disappear from the web site all the time. It will still be available (unless the dates expired).
     
  10. mike_m235

    mike_m235 Tourist

    Joined:
    Aug 22, 2012
    Messages:
    2,421
    Location:
    Colorado Springs
    Trips to Las Vegas:
    12
    Yes, they can do that. They put it in the fine print of your offer right from the start that it's subject to change or removal. Chances are they offered it to a bunch of people, and once they got the number they wanted, they pulled it.

    But call VIP services and ask them what they can do. There are definitely sometimes offers there that you can't see.
     
  11. LV_Bound

    LV_Bound VIP Whale

    Joined:
    Nov 17, 2010
    Messages:
    4,909
    Location:
    Florida
    Trips to Las Vegas:
    18
    Need to do an e-mail blast to MGM headquarters each time it crashes.
     
  12. Ezzy711

    Ezzy711 Low-Roller

    Joined:
    Jul 29, 2012
    Messages:
    333
    Location:
    Florida
    Trips to Las Vegas:
    12
    The site finally comes back up and it says my username and password are in correct. I don't think so. I finally get in hours later only to see my October offers half what they offered for September. They can't be serious. I am going to travel for 2 nights? I already booked October under the old program so will live it up on my 4 nights. It just makes me sad. If I have to pay for rooms I will have less to gamble with and the offers will go down again. It's the trickle down your leg theory.
     
  13. 2VegasNuts

    2VegasNuts High-Roller

    Joined:
    Sep 12, 2011
    Messages:
    662
    Location:
    Springfield from California
    Trips to Las Vegas:
    184
    I can log into Mlife, but it never has the correct information or offers. Here is my tax info. The only thing I know for sure is it says I am a tuckey which I assume in Mlife language is turkey. It also says I have no class.

    type Exception report

    message

    description The server encountered an internal error () that prevented it from fulfilling this request.

    exception

    javax.servlet.ServletException: Servlet execution threw an exception
    com.ensuant.media.web.JsonStormAccessControlFilter.doFilter(JsonStormAccessControlFilter.java:56)
    com.mgmresorts.booking.servletfilters.CrossSiteScriptingFilter.doFilter(CrossSiteScriptingFilter.java:47)
    org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)
    org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)
    org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)
    org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:381)
    root cause

    java.lang.NoClassDefFoundError: Could not initialize class com.sun.xml.internal.ws.fault.SOAPFaultBuilder
    com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(Unknown Source)
    com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(Unknown Source)
    com.sun.xml.internal.ws.client.sei.SEIStub.invoke(Unknown Source)
    $Proxy141.getPlayerTaxInformation(Unknown Source)
    com.mgmmirage.playersclub.definitions.PlayersClubPlayerPortType_PlayersClubPlayerPort_Client.getPlayerTaxInformation(PlayersClubPlayerPortType_PlayersClubPlayerPort_Client.java:60)
    com.mgmresorts.booking.webui.TaxInformation.handleRequest(TaxInformation.java:85)
    org.apache.velocity.tools.view.VelocityViewServlet.doRequest(VelocityViewServlet.java:217)
    org.apache.velocity.tools.view.VelocityViewServlet.doGet(VelocityViewServlet.java:182)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:621)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
    com.ensuant.media.web.JsonStormAccessControlFilter.doFilter(JsonStormAccessControlFilter.java:56)
    com.mgmresorts.booking.servletfilters.CrossSiteScriptingFilter.doFilter(CrossSiteScriptingFilter.java:47)
    org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)
    org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)
    org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)
    org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:381)
    note The full stack trace of the root cause is available in the Apache Tomcat/7.0.27 logs.
     
  14. nostresshere

    nostresshere Mr. Anti Debit Card

    Joined:
    May 4, 2009
    Messages:
    11,145
    Location:
    TN
    Trips to Las Vegas:
    19
    Agree with the part in bold. How much does this crap cost MGM in the long run? Collateral damage?
     
  15. HuskerBB

    HuskerBB Low-Roller

    Joined:
    Apr 20, 2007
    Messages:
    476
    Trips to Las Vegas:
    15
    No doubt in my mind that they have lost millions by not having at least a minimally functional website. Ridiculous nearly two years into the program that the website does not work anywhere near as well as the one that they had back when it was the players club. That site was not as functional as what CET has - but at least it was always up and the information was correct.

    It can't be that hard to have a website that allows online booking. CET has had it for years - as has every major hotel chain in America.
     
  16. ICallHimGamblor

    ICallHimGamblor Low-Roller

    Joined:
    Jul 3, 2011
    Messages:
    166
    Trips to Las Vegas:
    15
    Good lord, you should never return Exceptions to the the presentation layer. This is Java 101 stuff.

    I am a software consultant, and I know exactly what is wrong with their site. There are many things wrong, from code issues to process issues, and I see them all.

    I have begged and pleaded with them to let me help consult on their site, and they blew me off via email every time, except for a half-assed interview from a disinterested manager. I even offered to meet with them last time I was in Vegas, and never heard back.

    I am basically assuming that they have no interest in getting the site operational.

    Cliff notes: I tried. I really tried :)
     
  17. mongo380

    mongo380 Tourist

    Joined:
    Mar 27, 2012
    Messages:
    92
    Location:
    Chicago
    Trips to Las Vegas:
    9
    I totally was gonna offer them to help fix the site (java developer as well) for comps in return lol. Guess its a lost cause...
     
  18. nostresshere

    nostresshere Mr. Anti Debit Card

    Joined:
    May 4, 2009
    Messages:
    11,145
    Location:
    TN
    Trips to Las Vegas:
    19
    That would make way too much sense. They are probably in the mindset of spending multi MILLIONS on little fixes. After all, "you get what you pay for", right?

    WRONG.
     
  19. mongo380

    mongo380 Tourist

    Joined:
    Mar 27, 2012
    Messages:
    92
    Location:
    Chicago
    Trips to Las Vegas:
    9
    Or they off shore the work to some third world country and then do get what they paid for.
     
  20. nostresshere

    nostresshere Mr. Anti Debit Card

    Joined:
    May 4, 2009
    Messages:
    11,145
    Location:
    TN
    Trips to Las Vegas:
    19
    I really believe their IT problems are a management issue, and less of who does their IT. Anybody with a few years of GOOD mgmt would have realized by now that:

    * they are wasting considerable staff man hours waiting for their archaic systems to respond

    * they are probably running good staff out with frustration

    * staff that does stay get fed up and therefore treats customers poorly

    * customers continue to get frustrated, and eventually give up

    * major system snafus result in free rooms, food comps, etc. which cost them money

    etc.
    etc.
    etc.
     
Tags:
Thread Status:
Not open for further replies.