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odd unprofessional e-mail from casino marketing person i've never met?

Discussion in 'Comps' started by geoff, Aug 15, 2014.

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  1. geoff

    geoff Low-Roller

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    don't want to call out names, or even locations, but do you guys get anything like the following from casino employees? i would think at the level the person it's from achieved this kind of stuff wouldn't fly. I wouldn't send an email like this out internally at work never mind to a customer..


    background: this casino has high play requirements so since i like to stay in suites and spend a lot on food, it's usually a better deal for me to pay cash for the suite (with the amex fhr deals) and have the host on duty comp off my food on checkout rather than a upfront room comp, since i just qualify for a base room, no where near enough play (i think) for a suite. I do not have an assigned host here. So for my upcoming trip rates are really high so this time i called marketing, they said i didn't have any offers but transferred me to someone (didn't get a name) who comped my nights up front.
    hours later i get the following email:

    subject: [Confidential] HELLO

    MR XXX

    IS THIS YOUR E-MAIL ?

    FIRST NAME IN ALL CAPS

    xxxx xxx
    Director of Player Development of International Marketing
    rest of email signature..

    ------------
    is there any way to respond other than yes?
    so i reply that it is and ask if she's the one i spoke to on the phone since i didn't get the confirmation the person said i would

    reply:
    -----------------------
    Mr. [my last name spelled wrong all in caps]

    Your Reservation is Confirm..

    This is the Number # xxx .

    You Probable , spoke with our Specialist in Resort Marketing .

    Looking forward to meeting you .

    Regards
    xxxxxx
    -------------------------
    spelling errors (esp my name), weird all caps, the fact that this person is international marketing but i'm a us player? if this person didn't have a legit looking e-mail signature and google search turned up that this is a legit person, i'd figure this was spam.
     
  2. dutchvelvet

    dutchvelvet VIP Whale

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    Many senior hosts are tremendous people persons. Many people persons are terrible at using computers (they are better with people).

    Don't read too much into it.
     
  3. Kickin

    Kickin Flea

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    If the host is not a native English speaker don't necessarily view it as being unprofessional. In my business I deal largely with people in Asia, and I hope this doesn't come out the wrong way but sometimes its like I need a decoder ring to understand an email. Especially when corresponding with some mid-level people on the corporate side (bankers, lawyers, and execs are usually US educated and speak english fine). Then again if I had to write an email in Mandarin or Cantonese no one in the world would be able to figure out what I was trying to say. There is also a more casual communication style there, for instance its not unusual for people to use texting for most of their business correspondence complete with abbreviations and text lingo. That's much less common here.
     
  4. geoff

    geoff Low-Roller

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    i'm in software development of engineering software, so many of my co-workers are asian PhD's and not native english speakers so i understand what you are saying, but based on the name, this person is certainly not asian and i would guess a native english speaker.
     
  5. firstkill

    firstkill High-Roller

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    being Chinese, I figured it was written by some Asian. the grammer fits.

    fk
     
  6. RockyBalboa

    RockyBalboa VIP Whale

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    Same here in the sense that I have a lot of Spanish speaking customers and also so deal with some Asian folks as well. I speak enough Spanish to get the order or answer a question and I also listen well to the Asian folks and will pick up key words in English and go from there. One of my biggest buyers of mahogany is a Chinese dude who knows very little English and I know zero Chinese. He comes in to buy and we understand each other well enough lol.

    As to the subject of the e-mail it isn't entirely surprising to see the grammar and sentence structure from a non-native speaker (assuming that this is the case here). We see it when dealing with our importers quite frequently. And if I have to write an e-mail in Spanish I know my structuring is probably not the best.
     
  7. CaptainJack

    CaptainJack Low-Roller

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    Might want to turn off your signature countdown timer as that pretty much gives away the casino you're looking to conceal.
     
  8. saeldway

    saeldway Low-Roller

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    Is it wrong that my first reaction was, "Oh no, what did Hunter do now?"

    (This was meant as a joke, JIC it's lost on someone.)
     
  9. LolaDoggie

    LolaDoggie VIP Whale

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    I wonder if they weren't trying to catch up on emails with their phone?
     
  10. LVHooked

    LVHooked High-Roller

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    Hit up paperposter he sells the decoder rings. LOL
     
  11. sindustry

    sindustry VIP Whale

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    I get email solicitations from Chinese exporters all the time and the CAPS and sentence structure look just like what you posted. They also use "non-asian" aliases. More than likely, this is an Asian host, but I am not sure why he would be using an Alias as a Host.
     
  12. LolaDoggie

    LolaDoggie VIP Whale

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    It's common practice for some people to go by an English name or a nickname if they're tired of trying to spell or explain or teach how to pronounce their real name. There's a lot of crazy French names in my family and they all went by some kind of nickname. And then if you go by a nickname and you get married to somebody from another culture, you end up with their last name. Then you have a kid who has that last name. And then it goes on. Anyhow, you look at the name and you get the wrong idea what culture they are because it's not obvious. If you saw my name, you'd have no idea that English is my second language and I come from heavy duty, old school, French Canadians on both sides.

    Anyhow, is it possible they're starting to outsource some of their marketing-customer service? The front line is now outsourced, and then sent to the 2nd line in the US for completion? Is that possible?
     
  13. geoff

    geoff Low-Roller

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    I don't really care, the signature is just an image, i figure id just try to keep it out of a simple google search
     
  14. geoff

    geoff Low-Roller

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    the person used to be in Latin american marketing so asian is doubtful...
     
  15. chonglosaxon

    chonglosaxon MIA

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    Its a complete non issue. What are you complaining about??? The person obviously does not use computers much and is not english as a first language. They are trying to help you out and this???
     
  16. Gamesman

    Gamesman VIP Whale

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    My host at my local casino has spelling errors in his emails all the time. I have a Spanish last name, but barely speak Spanish. He is a (or the) Senior Latino Host according to his signature.
     
  17. VegasGroove

    VegasGroove VIP Whale

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    Could it be that Nigerian Prince contacting you? You know, the one that needs help securing his millions?
     
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