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Newbie: How to use a host when you don't need much

Discussion in 'Comps' started by Bruinfan1, Jun 10, 2012.

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  1. Bruinfan1

    Bruinfan1 Tourist

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    First, thanks to all the folks posting here - I've learned a lot this afternoon. Special thanks to the frequent posters here.

    I'm a low roller who a pit boss got confused with a high roller two trips ago ($8400 est. loss). Now I'm getting offers for 3 nights suite (not room) & $200, presumably from marketing and not directly from my host. Happy to take them up on the offer, although I may decline the limo if I get the sense that buys me any goodwill w/ my host on this trip. From recent posts it probably won't, so I'll probably accept.

    I am not sure what to ask my host for, mostly because my trips to Vegas are typically low budget. I'm not a big fan of shows, don't drink except when I'm at the table, not (much) interested in spa or salon, and I'm happy with the buffet. I track my F&B spend to align with my guaranteed comp, and spend the rest of the time at the pool or at the blackjack table. Most useful comp would be a taxi to Fry's for some window shopping. Guess I won't be a sought-after player at any casinos. :rolleyes2:

    So I'm trying to figure out - what can my host do for me? From what I've read here, my job is to spend money on items, and my host's job is to see how much (if any) he can rebate at the end of the trip based upon my play that trip. Being [STRIKE]cheap[/STRIKE] frugal, I likely wouldn't take in a show that I'm not much interested in, or play $500 golf when it's worth about $30 in the heat of summer, unless I was reasonably certain it was free.

    Normally I wouldn't even talk to my host unless he reached out, but in an e-mail response about a LOC he wrote, "...call me when you are ready to plan a visit, it's my job to make sure you get what you deserve." OK...but I don't deserve anything until after I've visited and played, correct?

    Based on this long-winded description (sorry!), any suggestions on how I should work with my host? Check in after the first day and see what he offers? Is my host likely to comp offers after say $50/hand x 6 hours after the generous RFL, or more likely to just book me into a show or some golf or a hair cut and settle up on the last day after I've established my play? If I respond, "Well, if you have a ticket to a show that you'd like to offer for free" would it be insulting, possibly cut me off from future offers? Anything else my host can/should do for low-roller me, other than comps and front-of-the-line treatment?

    Normally I'm a pretty self-serve traveller, so I'm trying to figure out how to take advantage of the full-service offer. Your suggestions are really appreciated.
     
  2. Auggie

    Auggie Dovahkiin

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    Whatever they are offering, so long as it is comped you should take all you can get.


    For this question: "but I don't deserve anything until after I've visited and played, correct?"

    The way offers work is they look at your history of play, and based on that they come up with a general idea of your value to them, based on what they expect you to wager, what you are going to play and for how long.

    So when they send you an offer the offer is based on the expected level of comps you would earn if you meet up with their expectations.


    In the end you should take what you can get now and not worry about future offers - you don't work for the casino's marketing department, and you probably didn't write their analytical software, so worrying that maybe you are getting too much doesn't make any sense when you have no idea how much is too much.

    And the way future offers work: if your level of play goes down then your offers will probably go down. If your level of play stays the same then your offers will probably stay the same. If your level of play increases then your offers will probably increase.

    But they won't look at it like "Oh look, this guy saved us $15 on his last visit because he turned down our free limo ride from the airport... lets give him a little 'bonus' in comps this trip!"

    And don't sell yourself short: if you lost $8400 on a trip thats a pretty good sized loss compared to most. Maybe you are reading trip reports about some of the big wheels losing bundles of money at a time, but compared to the average Vegas visitor you are a big wheel (according to the LVRJ study done last year that came out in March this year your estimated loss was almost 20 times the entire gambling budget of the average Vegas visitor in 2010).

    My wife and I go to Las Vegas with a couple of thousand dollars in total budget between us and we don't get limo rides from the airport but we do get suites comped, usually see $250+ in free slot play and get some food/resort credits... and again thats a lot less than your estimated loss and usually stretched out over 6-7 nights.
     
  3. shifter

    shifter Degenerate Gambler

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    Take anything you can get upfront and don't feel bad about it.
     
  4. JillyFromPhilly

    JillyFromPhilly Tourist

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    If you had an $8400 loss last trip (theo or actual) + you have or are opening a LOC this trip, you should definitely be getting some comps on your upcoming trip - especially if you used/took little or no comps on your last trip.

    So, when you're ready to book your next trip, simply call or e-mail your host & say "I'd like to come out on x date, what do you think you can do for me?" You should get a clear answer as to what, if anything, they can do for you - if you like, say great & book it. If you don't hear something you wanted being offered, ask - the worst that will happen will be they'll tell you no - so it never hurts to ask. If after that you don't get offered anything you like, you can always book a stay at another place.

    But since the amount you stated + the fact that you sound pretty easy to please leads me to believe you should be getting at least a free room & probably more, don't be afraid to ask & find out, because an $8400 loss last trip + a LOC should make you a pretty desirable customer for them to want to keep.
     
  5. nostresshere

    nostresshere Mr. Anti Debit Card

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    I am a little confused as to who lost $8400 (you or the other guy).

    Still, offers to come back are based primarily on your overall play. Not your wins or losses.

    I might disagree with what somebody else said is your host's job. Their real job it to get you to gamble as much and as long as possible, and to give you as little comps as needed to accomplish that goal.

    Anyways, sounds like you only need a room and food. They will gladly handle that.

    Getting hard comps - like a taxi - is much harder. They only want to comp stuff that is within their control, and therefore less expensive to deal with.
     
  6. shifter

    shifter Degenerate Gambler

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    Hotels never comp taxis, that's what they have house limos for. Your host can set you up with a limo anywhere.
     
  7. LV_Bound

    LV_Bound VIP Whale

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    You offers being received now are because the casino is assuming you are going to be wagering the same as before.

    So, if they are confusing you with another person and you are not really entitled you better get what ever you can because it will be your last offer of this kind if your play doesn't meet their expectations.

    Maybe someone else can confirm but if a person is getting comped in a suite for 3-4 nights yet doesn't gamble at all that trip can the casino charge you for a night or two?
     
  8. nostresshere

    nostresshere Mr. Anti Debit Card

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    They say something vague like that, but it is very, very rare than it happens. Like almost never. Only issues I have heard about were high rollers that got lots of stuff comped and then did not play.

    Any regular up front offer is a given. Low play them and you may not get anything else.
     
  9. Bruinfan1

    Bruinfan1 Tourist

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    Thanks for the initial responses.

    To clarify, I maybe played $50/hand for 6-8 hours of slow casual play over 2 days. The theoretical on MLife says $8400...which to be honest I'm not sure I bet $8400, never mind lost. (FWIW: I won $1K!) So the pit boss made some error - no problem by me!

    What I am reading from the posts to-date is that I should feel comfortable asking for free items as part of my travel planning. If I want to see a show, ask for free tickets it up-front. If I want to golf, ask if they can get me a free round somewhere. Hair cut at the salon? Worst case - the host says no. Is this your advice, or did I misunderstand? But won't the host just take that out of my $200 offer?

    I understand that I'm worthy of comps at my typical rate of play ($50/hand x 6 hours/day) - appreciate y'all pointing that out to a newbie. I'm just not convinced I'm worthy of the offer sent out, based upon what I'm reading here. Free room, sure, not suite & $. So I'm leery booking a bunch of stuff that isn't worth much to me, and then find out at check-out I'm on the hook for it all. Would sour me on the host concept (and on Vegas), when it isn't his fault at all.

    If I'm just interested in the corporate offers, though, then there's no need for me to use the host. They're fluff at that point, right? Of course I could decide to build a relationship, or not, as many threads have pointed out. But what I'm reading suggests that a host isn't of much use to me...at least not until I start spending money in Vegas instead of sitting at the tables. :evillaugh

    If I call the VIP phone line responding to an offer, does my host get credit for my visit? Or do I have to book my stay through my host for my host to get credit? Thanks!
     
  10. nostresshere

    nostresshere Mr. Anti Debit Card

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    Where in the world did you find your theo posted? Please tell us!

    Anyways, if you play $50 a hand, that would be around 50-70 hands an hour. At 50 an hour, that is $3,000 per hour in bets. So, you must have easily put a good $20,000 into play.

    Again, where did you find your theo?
     
  11. Bruinfan1

    Bruinfan1 Tourist

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    Tax information, MLife.Com. Is that not theo? How else would they "estimate"? (By your post, I'm guessing not....)
     
  12. CaptainJack

    CaptainJack Low-Roller

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    I think he's going by a formula Shifter posted a while back on here for calculating theo for a table games player. I believe he put Express Comps at 13% of theo. So I believe the OP is saying his Express Comps are $1100, which would put his theo at over $8400.

    If that is the case, his theory of a mistake holds true, since $50 BJ play would take about 280 hrs to accumulate that theo loss.
     
  13. Chuck2009x

    Chuck2009x VIP Whale

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    He says in the OP that his P/L shows a $8,400 loss, which isn't his.

    He got someone else's P/L and someone else's rating.

    That's why he got the offer he got.

    Bank error in your favor, except in this case they probably won't catch it. But for sure, don't use a host, he'll catch it. if you were on a host-arranged visit when the error happened, I'm surprised it didn't get caught then. Maybe the host decided to keep quiet.
     
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