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New wording on Comp Nights and Cancellation Policy

Discussion in 'Comps' started by dooner, Jul 22, 2015.

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  1. dooner

    dooner High-Roller

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    Just got an offer from NYNY and was reading the fine print. I then read this section:

    " If you have a complimentary night and do not cancel before the 48 hour window you will be subject to a $75 mid-week and $125 weekend cancellation fee. "

    This is the first time I've seen this stipulation. In the past, no deposit is required for Comp Nights (as long as the first night is Comp), and never have I had a problem with a late cancellation.

    Is this another trend that MLife properties are starting (to discourage last minute cancellations?)
     
  2. 2VegasNuts

    2VegasNuts High-Roller

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    Interesting. I get several of these offers/day and just looked at the one from NYNY that came in 30 minutes ago. The language now reads....

    ________________________________________
    New Year’s Offer must be used during December 28 - January 2, 2016. December 31 stay over required and includes a minimum two-night stay. Arrivals are available on December 31, 2015 at the participant’s discretion. Friends and Family offers are blacked out December 28 - January 2, 2016. Additional blackout dates may apply. Quarterly offer is available if checkout is no later than December 29, 2015. There will be no extensions available for the quarterly offer past December 28, 2015. A Resort Fee of $29 per night may apply. Comps are based on play during current trip. While Express Comps™ are to be used at your discretion, this offer may include expected earnings and redemption of your Express Comps. If you choose not to use your Express Comps, components of this offer may change based on your gaming activity. Offers may not be used consecutively; to receive multiple offers, there must be at least three days of separation between each trip. Two-night minimum stay is required. Guests must be invited M life members and at least 21 years of age. A valid major credit card is required to guarantee all reservations and must be presented upon check in, if you are not the credit card holder please contact New York-New York VIP Services. The first night’s deposit is fully refundable provided a notice of cancellation is received by New York-New York VIP Services at 888-693-0763 at least 48 hours prior to arrival. If you have a complimentary night and do not cancel before the 48 hour window you will be subject to a $75 mid-week and $125 weekend cancellation fee. New York-New York reserves the right to modify or discontinue this promotion at any time. Participation is based on availability and casino qualifications. New York-New York reserves the right to modify or discontinue this promotion at any time. Participation is based on availability and casino qualifications. Room expenses will be deducted from available comp balance; additional complimentaries above this offer may be available based on gaming activities during your visit. Must be a registered hotel guest to participate. Management reserves all rights and is not responsible for lost or stolen vouchers. New York-New York Hotel & Casino endorses responsible gaming. If you or someone you know has a problem gaming responsibly, please call the 24-hour Problem Gamblers HelpLine at 800.522.4700.

    _______________________
     
  3. 2VegasNuts

    2VegasNuts High-Roller

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    The fine print from Aria yesterday does not include this same fee....

    _____________________

    This Offer is valid August 1 through October 31, 2015. Blackout dates may apply. Book early as reservations and Offer components are limited and based upon availability. This Offer is non-transferable and cannot be combined with any other MGM Resorts International offer. Back-to-back promotional bookings are not allowed. Minimum play qualifications may be required to book this Offer more than once. You must be a registered ARIA hotel guest to receive your Offer components during your stay. Daily resort fee will be added to any room rates. Rates are for a Deluxe King room. An additional per night fee of $30, plus tax, will be added to Deluxe Queen room reservations. The "2 Complimentary Tickets" MGM Resorts International show ticket offer is only valid for the following shows: Criss Angel® Believe™, KÁ™, The Beatles™ LOVE™, Zarkana™, Zumanity™, Australian Bee Gees, Blue Man Group, Brad Garrett's Comedy Club (on select nights), Carrot Top , Fantasy, Jabbawockeez, Menopause the Musical, Thunder from Down Under, Tournament of Kings, and Terry Fator. The MGM Resorts International show ticket offers excludes, but are not limited to, the following shows: "O™" by Cirque du Soleil®, Beacher's Madhouse, House of Blues, Michael Jackson ONE™, David Copperfield, headliners, special events, the MGM Grand Garden Arena, and the Mandalay Bay Events Center. All show offers are subject to availability of desired show. Guests must be invited M life members and are subject to all M life terms and conditions. This Offer is based on your previous M life gaming activity. Participants and their guests must be at least 21 years of age. A valid major credit card must be presented upon hotel check-in. ARIA Management reserves the right to modify or discontinue this Offer at any time at its sole discretion. This Offer is subject to all federal, state and local laws and regulations. Employees and/or immediate family members of MGM Resorts International, its subsidiaries and advertising agencies or representatives are ineligible to participate in this Offer. ARIA endorses responsible gaming. If you or someone you know has a problem gaming responsibly, please call the 24-hour Problem Gamblers HelpLine at 800.522.4700.
     
  4. JosieCat

    JosieCat VIP Whale

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    I checked a few of my offers and didn't see anything like that. Although my last stay at Bellagio booked through VIP marketing they asked for a credit card at booking - which I've never had to provide before. Now my upcoming stay at MGM Grand booked through a host - no credit card.
     
  5. nostresshere

    nostresshere Mr. Anti Debit Card

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    Not a terribly bad idea. I would imagine some people just no show and never bother to call. The hotel then holds the room for the non-guest.
     
  6. shifter

    shifter Degenerate Gambler

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    NYNY always pulls this kind of crap.
     
  7. bjpcyclone

    bjpcyclone High-Roller

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    Is that only for the New Year's Eve offer? I'm sure they want to make sure all rooms are filled.
     
  8. mona

    mona Tourist

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    More than likely it is because of the New Year's Eve offer. One of the busiest times of year in Vegas. Any other time of the year it's probably not an issue.
     
  9. VegasBJ

    VegasBJ VIP Whale

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    maybe also to prevent / deter people from booking multiple rooms at different properties, and then never bothering to show up or check in at the NYNY room.
     
  10. wookie

    wookie Low-Roller

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    I received on offer via email on 7/16 from NYNY without that language. I received a very similar offer on 7/22 via email from NYNY that did include that language. The offers had overlapping time periods (but not the same exact date range).

    Very weird
     
  11. dragon7

    dragon7 Tourist

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    Here's one from the Venetian/Palazzo with a $479 no show fee + the lovely historical level of play clause:

    Offer is expressly conditioned upon recipient maintaining his or her historical level of play as of the mailing date of this offer. This offer is intended solely for the person with the Grazie ID number referenced above. The Venetian and The Palazzo will only honor offers made to the intended recipient and will not honor any offers that have been sent or received in error. Failure to maintain historical level of play may result in revocation of offer. Offer is intended for addressee only, non-transferable, subject to limited availability, and may not be used in conjunction with any other offer within a five-day period. Guest is limited to two promotional or event offer reservations at any given time. Minimum two night stay required. Must present credit card at time of booking and upon check-in. Cancellations must be received at least 72 hours prior to arrival or will be subject to a charge up to $479 plus tax for the first night's room.
     
  12. nostresshere

    nostresshere Mr. Anti Debit Card

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    The bold/underline added above. Just as a clarification that you are not required to play at the same level during THIS visit to get your comped room. Of course, lower play will result in less offers going forward and it could impact and offers already booked for a later date.
     
  13. dragon7

    dragon7 Tourist

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    But what about this part?

    Failure to maintain historical level of play may result in revocation of offer.
     
  14. nostresshere

    nostresshere Mr. Anti Debit Card

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    I would take that tomean, if your HISTORICAL level as of the offer date and current date have changed, stuff can happen.

    If you play has not changed up to that point, then all is fine. Change of play AFTER is another story.
     
  15. leo21

    leo21 VIP Whale

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    This is the verbiage from CET and has been for a good while:


    I am not sure why it's a hardship to cancel a room you don't need in time for the hotel to potentially rebook. And stiffer cancellation policies are a nationwide trend for hotels.
     
  16. tringlomane

    tringlomane STP Addicted Beer Snob

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    Well Milfe apparently sucks for cancelling when you didn't book through mlife.com, my gf had to wait on hold 15 min. on the phone last night to cancel our sept. Mirage res. CET took less than a minute though the TR site.

    Going in late Aug. now to save money.
     
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