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New Rewards Restrictions

Discussion in 'MyVegas' started by lpearl, Jan 16, 2013.

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  1. lpearl

    lpearl Tourist

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    They changed the rules today. You can redeem 3 prizes within 30 days. No one knows what that means yet.
     
  2. IHeartDancers

    IHeartDancers Low-Roller

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    With this new "limit 3" rule in place, I definitely need to refund some rewards. I called the Aria # listed on my reward (702- 590-7290) and the girl who picked up said they don't do refunds on rewards. I'm hoping that she just wasn't familiar with the process.

    Anyone have any luck refunding a reward?
     
  3. leo21

    leo21 VIP Whale

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    This is a message from Brad Baker posted on FB regarding the change.

    "I just got off the phone and had the pleasure of speaking with Andrew Pascal who is the founder and CEO of Playstudios/myVEGAS.

    As many of you know, a new policy change was made today regarding redemptions. myVEGAS rewards in all forms are now limited to 3 in a rolling 30 day period. This rule applies to purchases made before today as well. Also The MLife desk will not allow more than 3 rewards total in that rolling 30 day period. For example... you can't use more than 3 rewards per trip to Vegas in a 30 day period. So if you have more than 3 rewards pending redemption at the MLife desk, you will only be able to use 3 of those within that rolling 30 day period

    Andrew wanted to stress to us that the program was never intended to comp your entire trip to Vegas. This program was created to provide an added bonus to the myVEGAS game experience. Providing a show, dinner, and room was the intention of the program. (my emphasis)

    We understand that his may be difficult for some to hear, and we want you all to know we feel your pain. I created this group (Not officially affiliated with myVEGAS) with the intention of helping players have the best possible myVEGAS experience. Our admins and team leaders have worked hard to help you all max your chip and LP collection efforts. We have also strived to find you other great Vegas deals to help make your Vegas experience an affordable one. We hope that regardless of myVEGAS/Playstudios decision, that you will remain part of the (MVFD) My Vegas Friends and Deals family!

    With warm regards,

    Brad Baker and the MVFD Team."

    In regards to refunds, you need to contact myVegas/Playstudios, not the property itself. I hope this doesn't cramp anyone's style. I will just redeem bigger rewards in the future instead of a bunch of little ones.
     
  4. AbFab

    AbFab Low-Roller

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    Hmmm...Looks like MGM slapped someone's hand. It's kinda their fault, I think. Ever since they've changed the strip to harvest LP's. I can collect anywhere from 750-1100 lps every 24 hours without even playing.
     
  5. habs0nut

    habs0nut VIP Whale

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    Man what a shit storm this change has caused. People on FB are pissed off and lots are saying they are going to stop playing the game. I can understand if you've poured more than a few bucks into it buying chips but if you haven't spent a penny there's no real reason to get that bent out of shape. Yes I know you've spent your time doing it just like I have but in the end we were basically getting something for nothing.

    I'm not surprised at all MGM has tighten the leash on this puppy. They probably underestimated how popular it would become or that people would band together to maximize their results. The main goal of this whole experiment was to get more butts into MGM casinos and more coin into the machines / tables. I'm sure they're not seeing the benefit of this game in the real world and are putting controls in place. On my trip in December I redeemed for 4 rewards at an approximate value of $225 and yet I only gave them $20 in play as I don't gamble at MGM places and am pretty loyal to CET. I'm sure I'm not the only one like this. Mind you they did get a chunk of change out of me as all 5 shows that I attended happened to be at MGM joints.

    The question is and no one seems to have a clear answer, does the 3 redemption limit "on site" include a room or show that you may have booked for your stay but redeemed before the current 30 day window. If I redeem rewards for a show and a room 45-60 days out and do the call in as that's the only way you can do the redemption, are you still entitled to 3 on site redemption once you get there as you'll be in the next 30 say window. That part doesn't seem clear right now.

    I'm going to keep playing and see how it goes. I'm certainly not bent out of shape about this as so many folks seem to be.
     
  6. habs0nut

    habs0nut VIP Whale

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    Here's the official word on the changes

    http://support.myvegas.com/entries/22949266-changes-to-rewards-redemption-policy-effective-march-1-2013


    Still doesn't answer the question on redeeming a room or show before you're 30 days out and if it counts as one of your redemptions for your trip.

    Okay there's finally some clarification from Monty Kerr who runs Playstudios. He posted the following on Facebook while answering questions from users.

    "Rewards are redeemed when they are consumed. So if you reserve a room for March, the reward will count against your redemptions in March."

    At least that's cleared up. Still don't have a problem with the change and all that means is instead of redeeming for a room I'll save them for shows / food and continue to stay with CET.
     
    Last edited by a moderator: Jan 16, 2013
  7. SH0CK

    SH0CK Stylin' and Profilin' Quasi Tech Admin

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    I don't think this is coming from MGM. I believe MyVegas looked over the numbers and saw a lot of people using reward to basically pay for a trip to Vegas. I think one of the main selling points they made to MGM was, we can get people in your door to spend money in places they may never have been before, restaurants, shows, etc.

    A staff member for MyVegas posted this, which may explain the whole thing (this is regarding chip collecting; using linkclump, etc.)
    After doing some digging, the same staff member of MyVegas posted this:
    Personally, I'm going to use my 3 rewards, smile, and have a good time :)
     
  8. habs0nut

    habs0nut VIP Whale

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    I'm going to do the exact same thing, use the 3 rewards and enjoy them.

    If you want to merge my posts as I got a little carried away trying to post the updates.
     
  9. Coolcanuck79

    Coolcanuck79 Low-Roller

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    Yeah, me too! Free stuff is free stuff. I have over 220k LP's and I didn't spend a penny buying chips so any rewards I can redeem I am thankful for.
     
  10. travelfiend

    travelfiend High-Roller

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    Yea, I will throw my 2 cents in. I see a bunch of sour grapes on all the posts. People complaining about what, I can't redeem my free 15 things, etc. People complaining how it is not fair to people living far away, and that they had planned on this and that. ITS FREE PEOPLE, get over it and move on. We talk so much here on the COMP Forum about ADT, etc. So using this game, what was my ADT to get 2 nights at Mandalay Bay in a Suite with View no less, meal for 2 and 2 show tickets? :)
     
  11. Boogaloo

    Boogaloo Low-Roller

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    I agree, I'm just happy to get a lot of good stuff for free.

    However, I do have to sympathise a bit for people who paid money for chips (which doesn't include me) but now can't get as much rewards as may be warranted by their larger numbers of LPs. Perhaps they should have more relaxed restrictions, since they're essentially subsidizing the game for other people.

    Also, this will almost certainly have a big impact on which rewards people select - there will be more pressure on the higher-end stuff since obviously people would rather have nights and shows for free rather than used decks of cards, which are conversely devalued now that someone can't, for example, use only 20,000 LPs to get a deck from every MGM casino during their next trip.

    Since this only takes effect on the first of March (from what I understand, there's some contradictory information out there), there's also an incentive for people going before then to spend a whole bunch of LPs on stuff that they otherwise might not, since their LPs will intrinsically be worth less in the future when they'll be limited on the number of items they can get. For example, I'm going in early February, so why not get some card & dice while I'm at it, since I know I won't in the future? I play enough that I can always get a couple of nights for free, so I'll spend the 3 rewards on show tickets and meals in the future (I'm so busy at my job I never have more than 3 days off at a time anyway, so additional nights aren't really a target reward for me).
     
  12. AbFab

    AbFab Low-Roller

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    It seems they can't keep up. All they do is add more and more restrictions, which begs to ask if this game will be around much longer.

    They must be in the deep red.
     
  13. tacallian

    tacallian Low-Roller

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    For the majority of people playing, the whining is just that, whining.

    Now, if someone paid money for chips, they should have no such restriction. Or perhaps rolling restrictions based on the money they've put in. If you bought the $200 chip package like I'm sure some have, limiting to 3 rewards is a slap in the face. Us freeloaders have nothing to complain about.
     
  14. habs0nut

    habs0nut VIP Whale

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    No one here is complaining, that's all being done on FB.
     
  15. Mitkraft

    Mitkraft High-Roller

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    about an hour ago I composed a rant aimed at the folks whining about the whiners but canceled it due to not wanting to lash out. I just saw a couple ladies on facebook frame my rant much more tactfully:


    From two facebook posts:

     
  16. AbFab

    AbFab Low-Roller

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    Is anyone else amazed that people actually spend money on this game? $200 dollars for 600k-1 mil is ridiculous considering how fast 600k can go while playing 10k a spin.

    $200 to sit on my computer for a day is a :nono: :nono:
     
  17. tacallian

    tacallian Low-Roller

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    Never said anyone was, just commenting on other posts referring to the FB stuff.
     
  18. habs0nut

    habs0nut VIP Whale

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    I read last night someone say they've spent close to $1000 playing this game

    :confused2: :rolleyes2:
     
  19. greekjim

    greekjim Low-Roller

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    Yea I saw that to, that's pretty ridiculous
     
  20. leo21

    leo21 VIP Whale

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    And that same person probably has hundreds of friends playing the game and collects the max number of chips. Maybe we are jaded because most of us have seen a rollback on too good to be true stuff before. And as rollbacks go, this was both minor and reasonable. When I reflected on the stuff I got from myVegas and how little MGM got back in return and then observed how people were hogging up on rewards, I knew something was coming and this is better than I expected.
     
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