Nevada Gaming charges Venetian/Tropicana/Cosmo/Palms sportsbook for "underpaying" $700,000

Link

The Nevada Gaming Control Board has filed a complaint against CG Technology, which runs seven Las Vegas-area sports books, for underpaying about $700,000 on more than 20,000 winning bets....

The company conducts sports and horse racing betting at the M Resort, Hard Rock, Tropicana, Cosmopolitan, Silverton, Venetian and Palms. Winners who complained they were underpaid were given their full payment. But the complaint says the books never tried to make good on the underpayments to thousands of bettors who did not complain.

 

Just WOW.

 

They ripped off bettors for $700K and face a $600K fine. Seems logical.

 

Out of the blue, a couple weeks ago I received a check in the mail for the amounts involved on my account.

 

What happened? I'm not affected as I don't normally use those books but I'd sure like to know what they did so I can watch for it. I can't imagine it's not paying what was printed on the ticket. Did the software put the wrong payouts on the ticket?

 

It's in the article linked in the original post. To paraphrase, to avoid copyright issues for VMB, over a three and one half year span, there was a computer system "quote" error "unquote" which resulted in underpayments on parleys wagered at Cantors/CG Technology sports books. Only after the Nevada Gaming Board began its investigation did the company take steps to identify all parlay wagers and patrons affected by the software issue. Parleys are where the sports books make a higher vig percentage, with or without an error.

Many here post that casinos would "never" risk their gambling license. While I believe nearly all Nevada casino games (machines, table games, sports book wagering, keno, etc.) are legit, issues happen including human error (pay out issues - especially with roulette and craps, also incorrectly grabbing your chips on a BJ push/win (or incorrect payouts on a loss), incorrect actions at a poker table, etc. Always pay attention and be confident to speak up and escalate issues if necessary, including to the Nevada Gaming Commission if something egregious has happened that the casino refuses to resolve.

 

The problem is when a company like Cantor (now CG Technology) come onboard they are completely divorced from the hotel for everything ranging from getting a waitress to walk through for drink orders to operating with the same level of service and respect for players who may have some level of status based on their casino play. Speaking primarily about the M and Palms which each crashed in terms of customer service, perks and common decency, I'm not surprised at this story and most locals aren't either because if you walk in either of those books, which used to be consistently packed, you are pretty much alone except for 2-4 80 year old horse players. The casino should be ashamed to have this operator in the house.

 

Well said. This gives Cosmo and the hotels involved a bad name when they had nothing to do with it.

 

If you get nailed ripping off a casino
You will get jail time.
Why isnt this the case when the shoe is on the other foot

 

Well that's a bummer.....I am now receiving some offers from a long fun drunken night of VP at that beer bar in the M in March. I thought about surprising the Mrs. with a couple nights there.

We spend a fair amount of time in the Book and there is no way I am staying in a place with Cantor as the Book. We stayed at the Palms a couple years ago and the whole Cantor business model kind of sucks for a fun experience. To tell the truth they were kind of dismissive/condescending at the counter, at least for my level of play.

Like azbob said, not even common decency.

D'OH....I really liked that beer bar at the M