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Negative balance on express comps.

Discussion in 'Comps' started by golfnut, Nov 7, 2012.

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  1. golfnut

    golfnut Low-Roller

    Joined:
    Sep 7, 2011
    Messages:
    482
    Location:
    South Dakota
    Trips to Las Vegas:
    10
    On my last trip I had upgraded to a spa suite at Monte Carlo and had the resort fees for our 3 day stay. On the last night I went and talked to a host about getting the upgrade and the resort fees comped. I told him to use my remaining express comps about $60 worth left at that time and then asked for the remainder to be comped.
    He looked up my play and said no problem made a call and that was that. Easy breezy.
    When I checked my mlife account tonight I noticed that I have a $-164.00 express comp balance. I'm not sure if I have to dig myself out of a negative balance hole to start earning express comps again?
    I didn't get to play as much as I wanted this last trip, mainly because of the people I was with. (I guess some folks go to Vegas for other reasons than gambling.) yeah I was shocked also.
    I only managed to get 31,000 tier points this trips. Although I do know I was rated at $100 a spin on roulette a couple different sessions and some in the $40-$60 range.
    So is this negative express comp balance a normal thing?
     
  2. The Equalizer

    The Equalizer Low-Roller

    Joined:
    Jan 23, 2010
    Messages:
    357
    Location:
    Denver
    Trips to Las Vegas:
    37
    I recently was double charged at bellagio at checkout and showed a balance of -256 called them and they said i had been double charged and credited the 256 back to make my balance 0 then 2 days after that I got them credited again so now I have 256 positive balance.
     
  3. nostresshere

    nostresshere Mr. Anti Debit Card

    Joined:
    May 4, 2009
    Messages:
    11,105
    Location:
    TN
    Trips to Las Vegas:
    19
    I would get in touch with them to get it up to zero.
     
  4. golfnut

    golfnut Low-Roller

    Joined:
    Sep 7, 2011
    Messages:
    482
    Location:
    South Dakota
    Trips to Las Vegas:
    10
    Yeah, I will have to call and see why it shows negative. I was just wondering if anyone else has ever had this happen.
     
  5. shifter

    shifter Degenerate Gambler

    Joined:
    Sep 15, 2010
    Messages:
    10,096
    Location:
    At the tables
    Trips to Las Vegas:
    30
    mine was like 3k negative for a couple of days, but it all got figured out.
     
  6. ABQJeff

    ABQJeff Low-Roller

    Joined:
    May 6, 2011
    Messages:
    410
    Location:
    Albuquerque, NM
    Trips to Las Vegas:
    50
    I went from positive to negative in the time it took me to walk from check out to the restaurant. Called my host and had it fixed in a day or so.
     
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