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MyVEGAS F.A.Q.

Discussion in 'MyVegas' started by SH0CK, May 9, 2013.

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  1. SH0CK

    SH0CK Stylin' and Profilin' Quasi Tech Admin

    Joined:
    Nov 2, 2001
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    12,917
    Location:
    Tennessee
    Trips to Las Vegas:
    36
    <HR COLOR=GREEN WIDTH=75%>

    INFORMATION IS SUBJECT TO CHANGE AT ANYTIME
    Current as of April 17, 2015​
    <BLOCKQUOTE>

    WHEN ARE THE REWARDS RELOADED?
    As of this post December 1, 2014, the rewards are reloaded daily at various times.
    http://www.vegasmessageboard.com/forums/showthread.php?114306-Rewards-now-restock-at-different-times

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    HOW MANY REWARDS CAN I REDEEM FOR?
    Most players can redeem for 3 mLife rewards within a 30 day period. The other rewards do not have the 3/30 limitation.

    On May 21, 2013, the rules were changed and have become very obscure:
    Player who have purchase chips could be eligible to redeem for more reward within the same 30 day period.
    As of April 2015, room rewards are limit of 1 per trip.
    http://www.vegasmessageboard.com/forums/showthread.php?118694-Only-1-Reward-Hotel-night-per-trip

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    DO THE STATION CASINOS REWARDS COUNT TOWARDS MY 3/30 LIMIT?
    The 3/30 limit is a MGM Resorts limitation.

    Currently, Station Casinos limits the use of 2 rewards in a rolling 24 hour period, so you can use their rewards in addition to the 3 mLife rewards you may use.

    NOTE: Always check the reward for special terms and conditions.

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    HOW LONG DO I HAVE TO REDEEM MY REWARD?
    You must redeem/use/consume your rewards within 90 days after "purchasing" them via the game.

    The exceptions are:
    - Hotel Rooms - You must call in to redeem for the room within 90 days, BUT you are able to book the room as far out as mLife has room availability. (Generally, up to 6 months out, see reward description for blackout dates.)
    - Show Ticket(s) - You must call in to redeem for the show ticket(s) within 76 days (2 week or 14 day advance notice is required), BUT you you are able to reserve the tickets as far out as mLife has ticket availability. (See reward description for blackout dates.)


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    I REDEEMED FOR A HOTEL STAY MORE THAN 90 DAYS FROM NOW, DOES THAT COUNT IN MY 3/30 LIMIT?
    Hotel stays are considered "redeemed" when they are used, not when they are booked. They will count as 1 redeemed reward when you check in.

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    DO I PAY RESORT FEES ON ROOM REWARDS?
    Beginning with rewards purchased after May 10, 2013, resort fees may be charged on the stay. Check the reward description for further details.

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    HOW DO I KNOW IF I CAN BOOK A ROOM REWARD?
    Click the corresponding link to the hotel you would like to check availability, then the reward title you are interested in:
    [STRIKE]ARIA[/STRIKE]
    [STRIKE]Bellagio[/STRIKE]
    [STRIKE]Circus Circus[/STRIKE]
    Excalibur
    Luxor
    Mandalay Bay
    MGM Grand
    Mirage
    Monte Carlo
    NYNY

    The striked out links are the hotels that have not updated their calendars.

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    CAN I GET MORE THAN 1 OF A REWARD?
    Check the reward description for details, but for the most part, all rewards have a limit of 1 per "batch".*

    * When a new "batch" of rewards is created is typically unknown. But if the amount of loyalty points for the reward increases or decreases, this "should" be considered a separate reward.

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    CAN I PURCHASE EXTRA SHOW TICKETS TO GO ALONG WITH THE SHOW TICKET REWARD?
    Yes. Ask the MyVegas agent when you call to reserve your tickets and they will be glad to help you.

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    WHAT IS THE PHONE NUMBER TO CALL TO BOOK A ROOM OR SHOW TICKETS?
    855-881-6074

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    CAN I GIVE A REWARD TO A FRIEND?
    The rewards are tied to your mLife account number and you can not gift them to a friend without physicaly being present when the reward is used/consumed.

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    I DIDN'T USE A REWARD, CAN I GET A REFUND?
    If you want to cancel/get a refund of your loyalty points you redeem for a reward, contact their support (before the reward expiration date) and give them the confirmation number from the reward:
    http://support.myvegas.com/hc/en-us/requests/new

    You can also Self Cancel a reward, but can cancel up to 5 rewards per month.
    NOTE: Room reservations, once booked, are ineligible for refund of loyalty points.

    <HR COLOR=GREEN WIDTH=75%>

    HOW DO I KEEP MY FRIENDS FROM SEEING MY MYVEGAS POSTS?
    There are a couple of ways to keep your friends from seeing the all of the MyVegas posts that come from playing the game.

    1. Only I can see my MyVegas posts:
    2. I have some friends who play MyVegas and only want them to see the posts:
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    More to come...

    </BLOCKQUOTE>
     
    Last edited: Jun 1, 2015
  2. SH0CK

    SH0CK Stylin' and Profilin' Quasi Tech Admin

    Joined:
    Nov 2, 2001
    Messages:
    12,917
    Location:
    Tennessee
    Trips to Las Vegas:
    36
    May 21, 2013 Update

    HOW MANY REWARDS CAN I REDEEM FOR?
    Most players can redeem for 3 rewards within a 30 day period.

    On May 21, 2013, the rules were changed and have become very obscure:
    Player who have purchase chips could be eligible to redeem for more reward within the same 30 day period.
     
  3. SH0CK

    SH0CK Stylin' and Profilin' Quasi Tech Admin

    Joined:
    Nov 2, 2001
    Messages:
    12,917
    Location:
    Tennessee
    Trips to Las Vegas:
    36
    HOW DO I KEEP MY FRIENDS FROM SEEING MY MYVEGAS POSTS?
    There are a couple of ways to keep your friends from seeing the all of the MyVegas posts that come from playing the game.

    1. Only I can see my MyVegas posts:
    2. I have some friends who play MyVegas and only want them to see the posts:
     
  4. SH0CK

    SH0CK Stylin' and Profilin' Quasi Tech Admin

    Joined:
    Nov 2, 2001
    Messages:
    12,917
    Location:
    Tennessee
    Trips to Las Vegas:
    36
    <HR COLOR=GREEN WIDTH=75%>
    I DIDN'T USE A REWARD, CAN I GET A REFUND?
    If you want to cancel/get a refund of your loyalty points you redeem for a reward, contact their support (before the reward expiration date) and give them the confirmation number from the reward:
    http://support.myvegas.com/hc/en-us/requests/new

    You can also Self Cancel a reward, but can cancel up to 5 rewards per month.
    NOTE: Room reservations, once booked, are ineligible for refund of loyalty points.

    <HR COLOR=GREEN WIDTH=75%>
     
    Last edited: Jun 1, 2015
  5. SH0CK

    SH0CK Stylin' and Profilin' Quasi Tech Admin

    Joined:
    Nov 2, 2001
    Messages:
    12,917
    Location:
    Tennessee
    Trips to Las Vegas:
    36
    <HR COLOR=GREEN WIDTH=75%>
    DO THE STATION CASINOS REWARDS COUNT TOWARDS MY 3/30 LIMIT?
    The 3/30 limit is a MGM Resorts limitation.

    Currently, Station Casinos limits the use of 2 rewards in a rolling 24 hour period, so you can use their rewards in addition to the 3 mLife rewards you may use.

    NOTE: Always check the reward for special terms and conditions.

    <HR COLOR=GREEN WIDTH=75%>
     
  6. SH0CK

    SH0CK Stylin' and Profilin' Quasi Tech Admin

    Joined:
    Nov 2, 2001
    Messages:
    12,917
    Location:
    Tennessee
    Trips to Las Vegas:
    36
  7. SH0CK

    SH0CK Stylin' and Profilin' Quasi Tech Admin

    Joined:
    Nov 2, 2001
    Messages:
    12,917
    Location:
    Tennessee
    Trips to Las Vegas:
    36
    <HR COLOR=GREEN WIDTH=75%>
    How can I or my spouse/friend/significant other use a reward requiring a hotel stay?
    As long as the person redeeming the reward has their name on a room at a MGM Resorts property at the time they go to the mLife desk to redeem the reward, then mLife will allow the reward to be redeemed. The easiest way to do this is to make sure that person's name is listed on the room at the time of check-in.

    Remember though, more than 2 names on a room and you risk being charged a fee from the hotel for having more than 2 people "stay" in the room.
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    When can a reward requiring a hotel stay be used?
    The reward must be added to the mLife account at the mLife players club desk after check-in has occured, but before check out as they have to confirm that you are staying at a MGM Resorts property.
    <HR COLOR=GREEN WIDTH=75%>
     
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