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My Plaza Hotel and Casino Problem

Discussion in 'Downtown Hotels & Casinos' started by Brown Paper Bag Money, Nov 25, 2014.

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  1. Brown Paper Bag Money

    Brown Paper Bag Money Tourist

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    I stay at the Plaza Hotel just about everytime i come to vegas. I love the sportsbook, i gamble aprox a thousand a day on sports, i love the live betting.. the TVs are big, lots of room to move around... here is my gripe... there is a lounge called the "Omaha Bar" they have about 20 Tv's it is located near the table games, I asked if we can turn the station to Monday Night Football game... the Bartender named "Steven" was quick to say NO! we are NOT ALLOWED to turn the station, "only supervisors are allowed". I was like, how funny, yesterday, last week, months agos the bartenders always will change the station for you, or hand me the remote to turn it myself.. i really liked this cozy area to watch the games in nice leather chairs and couchs, etc... i said that dont seem right to me, why cant you just turn the station, the lounge was completely empty with 6 TVs playing sportscenter and college basketball on, i asked to speak to a manager on this matter and he sent me over to the casino cage after basicly begging me to complain about him. saying "please go, please, go ask, please you will see" i was really shocked on how he shut me out over changing a TV, lol are we here in Vegas to enjoy ourselfs? WOW, Monday Night Football is on, Lounge is empty, i see no reason why he was so rude... i went over to the cashier cage and talked with a supervisor, the man was very nice and he seemed confused as to why i had to bother him with this silly matter.. he called over to the bar, and i see "Steven" answer the phone and talk with him.for a few minutes he was talking softly with the supervisor sorta like complaing about me or something, meantime the game has been on for 20 mins, uggghhh , i decided to just leave and stand up at the sportbook and watch the game,,,, So today i went down to the bar, and ask the bartender if he can please turn the station.. he grabed the remote and turned it right away... now that is what i call service... I posting this because i think what Steven did was completly uncalled for. Like i said, i stay at the Plaza all the time and this left a very bad taste in my mouth... I will NEVER go to that lounge again if he is working.
     
  2. Joe

    Joe VIP Whale

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    On the surface, Steven sounds like a jerk. But some casinos have funny rules. For instance at Main Street Station, the bartenders are not allowed to put anything on the TVs that isn't sports. No News channels, weather channel etc. But, they are more than happy to search for something sports related and at times, just hand us the remote.

    The lame answer I got from the GM when I complained about this stupid rule was that people in Vegas, on vacation, don't want to be depressed by bad news.
     
    Stay at Cal, gamble at MSS
    Give Suncoast another try. 4 comped nights.
  3. smartone

    smartone VIP Whale

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    I'm really surprised Monday Night Football wasn't on in the first place, though I guess there's NCAA basketball every night. I do get the whole leave the channel alone thing though... at my workout they try to accommodate some of the folks and they'll put it on news and somebody gets pissed cause it's not on FOX News, then others get pissed cause it's on FOX.... damned if you do damned if you don't. Definitely sounds like he could've handled it far better than he did and the way you describe him, he's probably been written-up for a few things so he's gonna follow the instructions to a tee... customer be damned!!!
     
  4. FXT

    FXT VIP Whale

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    Yea the D upstairs bartenders aren't allowed to change channels either. They have to call security and make a request but Steven sounds like a genuine dick. He could've diffused the situation instantly by saying "I'm sorry management don't like us changing the channel but let me make a call and see what I can do" .. I've seen one too many bartenders think they can do/say whatever they want and still hold their jobs.
     
  5. Electroguy563

    Electroguy563 Over-Fried Gambler

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    All Steven had to do was call mgt. and ask if indeed they are not allowed to change channels. The place was empty so why not? I can see if there were other people in the place. If mgt. says no then it's on mgt. not him.

    Seems like he's an unhappy, disgruntled employee and as was mentioned earlier, is just following rules to the letter.

    Write a letter to mgt. and turn his ass in.
     
  6. PTC Larry

    PTC Larry Low-Roller

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    Totally agree with telling management....If they don't know they can't fix the problem..................
     
  7. Iamrice

    Iamrice High-Roller

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    Hopefully Steven was having a bad day...

    It's that or he's just an asshole.
     
  8. REELmoneySlotFan

    REELmoneySlotFan High-Roller

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    With all due respect, if Steven actually was instructed by management NOT to change TV channels why would he call management to ask for permission (he already has his answer)? I'm in a management position and when I instruct my team members that something is an absolute no-go I wouldn't want them to call me every time a customer asks them to do something that's against regulation. As a manager I would question if that specific team member was capable of doing his or her job if I got those calls regularly. What I would appreciate (as a manager), is a team member explaining me why a specific rule is not effective or customer unfriendly. I would like them to convince me to change the policy with solid arguments. That would make me proud of my team members, because then they actually contribute to improving our daily operation.

    At the same time, this incident doesn't sound like an employee complying to company policy. This story sounds like an employee having a bad day or an employee who needs to get a different job.
     
  9. merlin

    merlin VIP Whale

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    What it is , is a bad disgruntled employee working for a casino that doesn't give a crap. He was probably told at some point not to change the channel, knew it was crazy and thought "fine that's what you want, that's what you get". No way a normal bartender would refuse a request from the only customer in the place, he's not watching the tv. A couple weeks back there was another customer that said homeless bums were taking up all the chairs in the sportsbook, trying to scare regular customers away, if that was true, this is very believable.
     
  10. Brown Paper Bag Money

    Brown Paper Bag Money Tourist

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    funny thing is like i said before, every time i went into that bar area, (the day before, week before, months before) we as customers we allowed to have the station changed, daytime, night time or even when people are there if we agree no one is waching that TV... Yet, this time was a NOOOOO GOOOO, if MGT says no, then thats all there is to the story, but this "Steven" guy took it upon himself to say NO!!! i asked him, "Hey, if your not allowed to turn the station, why do you have 2 remotes right in front of the registar?" should that be in a drawer or something, not somewhere access is sooooo easy, lol... im done with that guy, i went to the bar the next day when he was working, i had his partner make my drink and tipped him well, im not a dick, i just want to enjoy myself, i say please and thank you, i dont normally have problem with people, but dude is a dick...
     
  11. REELmoneySlotFan

    REELmoneySlotFan High-Roller

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    Let me clarify my opinion a little better. I'm with the OP and all other posters that agree this Steven dude was being a dick. Even if this was company policy, the employee should take the time to explain this policy to the customer in a clear and friendly way. So there's no excuse for Steven to act the way he did. He obviously is unhappy with his job or he had a really bad day. Whatever it was, acting this way is a big no-no in the service industry. I can't think of good reasons why not changing channels would be company policy but even if it was, he handled it very poorly.
     
  12. mraudit

    mraudit Low-Roller

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    I agree about the Omaha Lounge. Friends and I have gone the last two years for a football weekend and have gambled at the Plaza. After we made bets, we walked over to the Omaha Lounge and half the tvs were not on, and when we asked about getting them on, the bartender acted like he didn't speak English. So we went back to the book. Like you, I make around a grand a day on football bets, and my friends are close to the same. Last year it was a nice place. This year, it was horrible. Bums everywhere, dirty, poor attitude writers, no security, crappy hot do cart, and bar service was horrible. They said they only give one drink ticket for $100 bet. This changed from $20 last year. Also, I saw a bum grab a beer off of a table and gave it to his buddy and they drank it. Plaza Sports book going down (William) hill fast.
     
    It's been to long baby.
  13. Brown Paper Bag Money

    Brown Paper Bag Money Tourist

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    i have found out, if you tip the ticket writer $5 at the sports book, they kick down 4 free drink coupons.... Richard is the best, i have seen this guy there for years, i even wait till he is at the booth to cash my tickets just so i can tip him... the place is full of rift raft at times, however i like it better than the Golden Nuggett... i say its still the best place downtown, lol however no one beats the LVH aka westgate sportsbook IMO
     
  14. merlin

    merlin VIP Whale

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    You shouldn't have to tip to get a drink ticket if you're making decent bets, if you made a $10 or 20 bet i could see how that would be called for.
     
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