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Mlife Tier Credit flub

Discussion in 'Comps' started by Deppyon240, Sep 13, 2016.

  1. Deppyon240

    Deppyon240 Tourist

    Sep 3, 2013
    Trips to Las Vegas:
    Hi Everyone

    I was staying at the Bellagio over this past weekend and I had something pop up I thought I should share; in case it could have happened to anyone else.

    On my last day, before check out, I went to the Mlife desk to see if I could get anything comped. I wasn't expecting anything as the stay was already comped, but I thought maybe they would pick up some food&bev. When I got the desk the woman seemed confused and said that she couldn't see that I earned ANY tier credits the night before. I was freaking out for a second thinking I forgot my card. When I asked her to double check and told her how much I played she got even more confused, broke out a calculator, and then went and got her supervisor.

    The supervisor comes over and explains they're seeing an issue where table play is being recorded and then after its applied it gets DELETED! Turns out I had earned over 60k tier credits that had been deleted by the system for no reason. The supervisor then said he would have to manually re-enter all of my play into the system to get the credits corrected. After about 2 hours of waiting I went back to the desk and everything had been worked out.

    Just a heads up for anyone playing table games at Mlife casinos recently.