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Mlife OR LaMe-Life???

Discussion in 'Comps' started by BeeeJay, Aug 18, 2012.

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  1. BeeeJay

    BeeeJay President of The Red Lobster Hostess Satisfaction

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    So after the recent rule changes following my back and forth with mlife social media and a host , I decided I would test the mLife claim that the reduction in automatic point earning would allow more enticing offers.

    As it takes a while for offers to update I logically deducted that emailing the host who had personally reached out to me at Bellagio, along with various hosts from other properties.

    Despite my misgivings I was getting excited again about partying with old friends in Vegas.

    I sent a humble, undemanding email to a half-dozen MGM-resorts intl hosts asking what, if any comps or casino rates my 160,000 points worth of $10 VP from last trip would earn.

    Result: 7 days, no response from any of the 6 different hosts I contacted. I call that 0-42.

    Not a good record. :grrr:

    Sorry guys but looks like you'll be waiting an extra 15 minutes for me to trek down from the Wynn next trip. If I'm going to pay, I may as well enjoy the best...even though ironically Wynn has no problem comping me despite minimal play the past 2 years.
     
  2. y2mulder

    y2mulder Low-Roller

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    That E-mail alone should get 10 people fired.

    What baffles me more, is that people keep asking about Mlife after 3,000,000 threads about how horrible they have become.
     
  3. Casinoman

    Casinoman Tourist

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    don't email.... phone them instead. I noticed my host is really really bad with answering emails
     
  4. Nittany1

    Nittany1 VIP Whale

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    Based on that it is Lame Life.
    I am really surprised you didn't at least get a response even if they would not do anything.
    The strange thing for me is last time at the Wynn they did nothing for me after 3days of good play.Host shrugged his shoulders and said sorry.
     
  5. shifter

    shifter Degenerate Gambler

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    i concur. even my best hosts don't get back to me on email very quickly. the hosting business is a very demanding and busy one and doesn't leave a lot of time for checking email. if you call and get them on the phone, that's the best way to get their full attention and get things done.
     
  6. AbFab

    AbFab Low-Roller

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    OOh but their new facebook game is awesome!



    Therefore, all is right in the Mlife world. :evillaugh
     
  7. nhcris

    nhcris High-Roller

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    M-LIEs, all of it. If a host isn't answering email he is not doing his job. It is far more efficient to handle email than multiple phone calls and it provides a paper trail which eliminates confusion and misunderstandings. I find it strange that anyone can excuse their hosts for not responding to email promptly.
     
  8. Carol1113

    Carol1113 High-Roller

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    Lol-please share what the new facebook game is---Thanks
     
  9. shifter

    shifter Degenerate Gambler

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    because you can't have everything in the world. sure it'd be great if every host responded to every email quickly. but what's more important, a host that returns your emails in 15 minutes, but doesn't really do much for you or a host that works his ass of to get you everything you need/want/deserve and more, but maybe takes a few days to respond to email, but is accessible via phone? you gotta look at the big picture and see what's really important.
     
  10. Kimsa70

    Kimsa70 High-Roller

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  11. Polemarch28

    Polemarch28 Tourist

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    And it depends what people define as promptly. In my business, I always try to respond to e-mails within 24 hours. It won't necessarily be a thorough or complete response, nor will I necessarily have the answers or output that was requested of me. But I will, at minimum, respond back to acknowledge the question or concern, and let my customer know when they can expect to hear back from me with what they actually need. Then I try to meet those self-imposed deadlines.

    When I say customer, I am referring primarily to VPs and above, because in my world, those are my internal customers. But even an admin deserves the same level of response from me, and they get it. Most of the time.

    Regardless of how busy the hosts are, good customer service demands professionalism and reasonable turnaround times. If they can't do that, the customer has a good case to be disappointed.
     
  12. Bubbavegas

    Bubbavegas VIP Whale

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    Timing can play a huge part as well, Beejay sent in this email for, no offense but far from a HR account, this week when you have some big events coming in the next two weeks, with big accounts coming in. With the JLo shows, MAGIC and Food week coming up in the next couple of weeks most hosts are going to be busy as a three peckered billy goat in April. I know all the hosts for clubs I know are busy as hell, one who usually calls me back in a couple of hours at XS took two days for example, all due to whats going on the next couple of weeks. The Mlife reps probably even moreso as everyone who does not have a host will try to use MLife. Gotta say for all the talk I hear bad on MLife I have never had a single issue, maybe because I deal directly with the Casino VIP desk instead of the telemarketers that are MLife staff.:evillaugh
     
    Cosmo Christmas
  13. Debh

    Debh Low-Roller

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    I must say I guess I am very fortunate.
    My host replies very promptly to me.
    Sorry to hear what your going through
     
  14. BeeeJay

    BeeeJay President of The Red Lobster Hostess Satisfaction

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    where are they in New Jersey? maybe I should stop by and give them a little free consulting.

    if you aren't going to respond to email within 24 hours an out-of-office email should be sent just like everyone else in America with a job is required to do.

    At the end of my 14 hour work day I have to spend an hour reading through, understanding, and responding to 50-100 highly technical emails. I have no sympathy.

    I guess being a superior host would be as easy as answering emails within 72 hours.

    these guys don't have blackberrys? every time i walk into the host office these cocky bastards are sitting there with their dicks in their hands.

    I think they are low paid, low quality, reject used-car salespeople. Its easier to get good service at the McD's drive thru.

    These casinos can look beyond economic conditions to their own performance on the front lines for their bad numbers. I have $10K per year I am happy to give them. Our crew has played more and more at MGM's. Now everyone is rethinking things. Talking about going back to CET.
     
  15. BeeeJay

    BeeeJay President of The Red Lobster Hostess Satisfaction

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    continued on reading through comments from everyone and sounds like maybe the hosts are stretched a little thin, so perhaps its their bosses faults or whatever.

    I guess at the end of the day "it is what it is". Like someone said I'm a nobody to these guys and I guess my takeaway from this is I am getting exactly the level of service my business deserves.

    My $10K per year gambling budget just doesn't earn me an email response. Cool. My mistake. These guys need to focus on their high rollers. Lesson learned.

    Maybe i'll party it up at Mt. Rushmore, I hear for $10K I can get a comped nostril accommodation there.:kiss:
     
  16. Chuck2009x

    Chuck2009x VIP Whale

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    I agree you should hear back within 24 hours at the most, as long as it's one of the host's work days.

    I've only dealt with two hosts, and I've always heard back within an hour or two at most.

    On the other hand, I'd rather hear back a little later instead of a guy not really reading what I wrote and thumbing out a reply in the hallway when all he's really thinking about is how badly he needs to take a leak.
     
  17. stuntin909

    stuntin909 Low-Roller

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    Surprised so many people are giving the host's leeway here. Unacceptable from any business point of view.
     
  18. Nittany1

    Nittany1 VIP Whale

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    They can be stretched thin but an email or call within 24 hours is not that hard.
    I think hosts are like a lot of sales/marketing teams.
    A few superstars,a lot of mediocre performers,and some slugs that wash out.
     
  19. blackjacknut

    blackjacknut VIP Whale

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    After reading this thread I went back through all my email exchanges between my host and I (I keep them all). The longest that I have every waited on a response is 72 hours. That only occured once in the 3 years and over 50 email exchanges. The 72 hour response from her I knew would happen because she was off that weekend and I knew she would be responding on Monday which she did. All my other emails were answered between 2 hours and 22 hours.

    Personally I think a 72 hour response is adequate, this is my expectations from my host which I have shared with her. I think people also have to be realistic, hosts have multiple players they host, some upwards of over 350 people. If you have this many players you host, your top level players are going to get responses first, then your mid-level and then your lower level. With this said I think 72 hours should be the most time you should have to wait.

    In some cases I think people expect too much based on their level of play.
     
  20. Naturaleight

    Naturaleight High-Roller

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    Maybe your level of play had something to do with the lack of response. I only insist on email communication with my hosts because of it's convenience. I've never waited longer than 30 minutes for an email response from my host at Bellagio when he's on duty. And I'm not some steller-VIP, I just bet black, nothing crazy.

    Try contacting Peter Smit at the Bellagio. He's very thorough. [email protected]
     
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