is going to be passing the info along to a Mr. Trevor Lynch, who handles Mlife, this slot supervisor, from the Bellagio stated calls are automatically directed to the Bellagio, that has anything to do with Corporate headquarters! What info? Well I've had it with the Mlife website! I log on, of which I added my phone number a few weeks ago, I log on today and no phone number! Yes! I made sure to press "Save" when updating info! I asked him if he can tell who was last logged into guest'/peoples accounts, he said there is a way to check! I told him I want to make sure NO ONE has been in my account, that has no business in my account! Anyway my tier credits are NOT what the Aria Mlife rep told me I had. When logging into the Mlife site today, it has my offers still avail, but no hotels, just offers with blank spaces, of where it shows which hotel, I have an offer still valid until Oct. 31st with Bellagio for 3 nights, a birthday offer of which expired at the end of July and I have 2 offers with the MGM, one which is 3 nights w/$200 FP, the other in what was stated a "New Suite" for 4 nights w/$200 FP. When I called a number I had (702) 693-7120, the lady on the line stated too me, I will transfer you to headquarters, this is when I got Mr. Rangel, who said he's in a supervisor position, along with being a slot supervisor at the Bellagio. I stated the many complaints about Express Comps, Tier Credits, Comps, Mlife website, ETC. I gave him this site, he said he's very interested in what people are saying, and that he is going to come here and read the titles/threads, he said they have no way of knowing what's being said, or how people/guest feel, unless they hear directly from people like us, I said from what I understand there are many who have complained and that many of the properties host' know about these complaints as well. I stated to Mr. Rangel that people are getting fed up and are trying out other places, he said that is concerning too him and that he is going to pass along the information to a higher up than who ever Mr. Lynch is as well. I stated to Mr. Rangel, "I don't believe you all want to start losing people/guest to other properties, because they feel they aren't getting treated better, fairly, etc. I stated that many more people feel CET/Total Rewards is much more simplified, updated and not many complaints. I went on to state that the phone number and member service rep from Mlife was of no help, she stated all they do is help people log into the site!! WTH!! I said to her the site says "Member Services"! shouldn't that include many aspects, such as explaining Tier Credits (why some are gone), Express Comps, Comps/Offers, ETC! she said this is Mlife only! I said yes and Mlife includes all MGM INTL. properties, she said you need to call VIP member services, I said I shouldn't have to call VIP member services at all the different properties! All MGM properties are under "ONE UMBRELLA" you all should be able to assist your guest with the Mlife accounts! UGH! this was when she said she was transferring me too Corporate and I ended up speaking with Mr. Rangel, a very nice man!